MRCLARK said:
Still waiting, I did though an email from them finally, I was told the paperwork or something like that is being processed?
Thing I dont understand is I ordered a High Power from Lever a week after I ordered the .22 from Marstar and the High Power is allready enroute?
I think if I dont hear from them by the end of next week I,m going to cancel the order.
I,m not sure what I should do to be honest. It was going to be a gift for my dad so he would have something to shoot when we went to the range.
His birthday was today, it would have been nice to have a gift for him.
Thats the Ontario CFO for ya. Nothin much Marstar can do.
I don't understand why you haven't called them earlier to verify the status more closely. Even if they are busy, they will help you.
If you want an idea:
John, Cynthia and Mike are extremely busy running the business end to end with dealings, government compliance, export import permits, various schedules, solving various issues and researching new products accross the globe, not to mention attending to customers. They have two employees in the warehouse who assemble orders, answer phones, check emails, repair or replace warantee items, load and unload shipments and do mailouts twice a week and inventory on daily basis. And if that isn't enough, they have four other employees who, answer phones, register guns, maintain website, take pictures, invoice orders and troubleshoot service, shipping, invoicing and registry issues. ALL staff goes home exhausted like most of us. And yes, they
always answer the phones during business hours... that means that any lack of communication is to be attributed by the different time zones, national holidays, weekends, lunch hour and closing time.
Still have problems getting through? Must say you are unlucky.
No feed back from them? No order confirmation?
Did you make sure to complete your original order with all information required? If not, they have to contact you to complete the information. Hello phone tag and spam filters! If they cannot get in touch with you within a reasonable delay or ammount of effort, orders get turfed, thats life, that's business, it's not personal.
- Still don't like 'em? Simply don't deal with 'em. Buyers market.
But keep your personal feelings to yourself, cause the rest of us really don't give a ****.
- Do I work for Marstar? NO, why would I want the stress?
- Who am I ? One of thousands of satisfied and regular customers.
Marstar flames are getting old folks, especially you did not take all steps available to rectify issues. Pretty darn sure John, Mike or Peter do not have time to repeat the same spiel to frequent CGN heat, when they could be talking to you on the phone to set things right.
MRCLARK, nothing personal on my behalf, you seem to be in an unfortunate spot. It's just that this kind of thread brings out the worst elements in this group and usually nobody ends up a winner. We just look bad. Good luck with your pistol anyhow.
Regards,
HB
