Ordering from Marstar
- Thread starter MRCLARK
- Start date
Spectrum7V1R
CGN Regular
- Location
- Regina Sask
I'm never ordering from Marstar.
Nutjobs and Marstar
Well, how is it that some stores (most of whom seem to advertise on CGN) are known across the country for their service, attention to detail and good prices? They don't take s**t and abuse. The lack of any response from Marstar is significant. Though of course I'll be ordering a Nork M-14 clone from them the minute it arrives. By phone/fax/snail mail if necessary!Deckard said:
- Location
- Hudson Quebec Canada
Deckard said:
Unfortunately, they still have not taken our comments and done anything with them. They still have not improved their communication problem at all. I tried calling their 800 number today. It rang and rang more than 10 times twice no one home. I sent them 2 emails last week and then again today, one was an order the other asking about parts. Guess what no answer. May be they know that I am a CGN and now they just got me angry.
Kids Please!
A most advanced rant (Stage III), rarely seen on Gunnutz. We might soon see board members holding their breath if Marstar doesn't meet their demands to respond and be held accountable. I will monitor the progress and await further amusement.
Pictoral Representation of Stage III Rant
A most advanced rant (Stage III), rarely seen on Gunnutz. We might soon see board members holding their breath if Marstar doesn't meet their demands to respond and be held accountable. I will monitor the progress and await further amusement.
Pictoral Representation of Stage III Rant
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Andy said:A most advanced rant (Stage III), rarely seen on Gunnutz. We might soon see board members holding their breath if Marstar doesn't meet their demands to respond and be held accountable. I will monitor the progress and await further amusement.
Pictoral Representation of Stage III Rant
Is that your kid, Andy?
I notice a certain resemblence there. The diaper, I mean
Not happy with Marstar,
I search there site for a sks scope found the one I wanted, phoned them(because everyone I talk to said to do that), found out that the scope that I wanted was sold out ***even though there website says in stock**** so I settled for a lesser scope 6X20 mildot they told me it was great and at a hundred metres I would have no problems, almost 4 weeks later i get it and its a 4x non adjustiable. Not impressed! If they phoned me and asked if I would mine going to a smaller zoom scope, I would of had no problems, but they just sent to out anyways. If you want good parts and go to www.SKSMAN.com every good service
I search there site for a sks scope found the one I wanted, phoned them(because everyone I talk to said to do that), found out that the scope that I wanted was sold out ***even though there website says in stock**** so I settled for a lesser scope 6X20 mildot they told me it was great and at a hundred metres I would have no problems, almost 4 weeks later i get it and its a 4x non adjustiable. Not impressed! If they phoned me and asked if I would mine going to a smaller zoom scope, I would of had no problems, but they just sent to out anyways. If you want good parts and go to www.SKSMAN.com every good service
LOL - SKSMAN.COM 's products, for the most part, CANNOT be legally imported without about 6 months worth of paperwork. Read the rules, it's against CGN policy to advise anyone to break customs laws.
As for Martar, I've ordered from them COUNTLESS times. Never had a problem with communication. Why? Because I know they get 800+ e-mails EACH DAY and don;t have the staff to answer all those - not even close. If you call, you get immediate answers. There's even a 1-800 number for frig's sake! Are you people THAT reclused that you don;t use the phone???
The few times Marstar has messed up and sent me the wrong or an unsatisfactory item, they have corrected the problem IMMEDIATELY at THEIR expense. Can't say the same for most other dealers.
Sometimes I wonder if half the nay-sayers are somehow connected to Martar's competitors?
Lastly, you can't blame a dealer who doesn't have online inventory control if their website reports an item in stock when in fact it isn't. The last item might have sold just a few hours before. It's not like they have someone sitting in front of their server constantly upgrading website inventory. Maybe small outfits like P&S do that, but Marstar fills literaly THOUSANDS of orders every day.
Some people just expect unrealistic things, I guess.
As for Martar, I've ordered from them COUNTLESS times. Never had a problem with communication. Why? Because I know they get 800+ e-mails EACH DAY and don;t have the staff to answer all those - not even close. If you call, you get immediate answers. There's even a 1-800 number for frig's sake! Are you people THAT reclused that you don;t use the phone???
The few times Marstar has messed up and sent me the wrong or an unsatisfactory item, they have corrected the problem IMMEDIATELY at THEIR expense. Can't say the same for most other dealers.
Sometimes I wonder if half the nay-sayers are somehow connected to Martar's competitors?
Lastly, you can't blame a dealer who doesn't have online inventory control if their website reports an item in stock when in fact it isn't. The last item might have sold just a few hours before. It's not like they have someone sitting in front of their server constantly upgrading website inventory. Maybe small outfits like P&S do that, but Marstar fills literaly THOUSANDS of orders every day.
Some people just expect unrealistic things, I guess.
Q. You're selling lots of products, and you can't keep up with customer inqueries, including inqueries that will lead to sales. . .what do you do?
A. Hire a teenager to do inventory and answer emails which pertain to availability of products and order status.
-Yes, we have X.
-No, we will get some more X in 3 weeks.
-Your order is pending approval from Firearms Canada.
Part of the frustration by CGNers is that this seems like an obvious solution. For anyone on the west coast the problem is worse because we are limited by their office hours which wouldn't even be a problem if they only answered email.
Marstar has a lot of great products at competetive prices with a warranty and return policy that is second to none. So we have to buy from them anyways, but it'd be nice if we got a little bit more love
A. Hire a teenager to do inventory and answer emails which pertain to availability of products and order status.
-Yes, we have X.
-No, we will get some more X in 3 weeks.
-Your order is pending approval from Firearms Canada.
Part of the frustration by CGNers is that this seems like an obvious solution. For anyone on the west coast the problem is worse because we are limited by their office hours which wouldn't even be a problem if they only answered email.
Marstar has a lot of great products at competetive prices with a warranty and return policy that is second to none. So we have to buy from them anyways, but it'd be nice if we got a little bit more love
I don't really get what's the big deal is about; not answering their emails, oh boo-hoo!
They pay for a 1-800 number so anyone can call for FREE (very few stores do that)...The way I see it if you really need something you'll find a minute to call...
They pay for a 1-800 number so anyone can call for FREE (very few stores do that)...The way I see it if you really need something you'll find a minute to call...
IM_Lugger said:I don't really get what's the big deal is about; not answering their emails, oh boo-hoo!
They pay for a 1-800 number so anyone can call for FREE (very few stores do that)...The way I see it if you really need something you'll find a minute to call...
there point was they had difficulties getting an answer when they called that number READ THE WHOLE POST!
Marstars prices are great for a Canadian company and no one can argue with that. But the customer service sucked big time. Phone and email. My deal was my Browning 375 H&H Mag plus $100 for an M305 and a 12 guage coach gun. I'm asked (John) if I have ammo for the 375 and say yes. The person I talked to said "send the ammo as well and we'll throw in a freebie" I did. I thought I might get a 20/5 mag for the M305.
I get a TAN for my 375 and send it to Marstar. They have my 375 for three weeks before I recieve acknowledgement for the transfer of the firearms I traded for. I phoned, faxed and emailed to no avail. Freebie? Forget it. I will not do business with Marstar ever again.
My firearms purchases will go to Dlask, P&D, TSE, Questar, Wolverine, and Milarm
A following note to Marstar:
Follow up on the enquiries and BTW, where is my 20/5 mag?
Al
I get a TAN for my 375 and send it to Marstar. They have my 375 for three weeks before I recieve acknowledgement for the transfer of the firearms I traded for. I phoned, faxed and emailed to no avail. Freebie? Forget it. I will not do business with Marstar ever again.
My firearms purchases will go to Dlask, P&D, TSE, Questar, Wolverine, and Milarm
A following note to Marstar:
Follow up on the enquiries and BTW, where is my 20/5 mag?
Al
Well I got some value out of this thread - A friend has been waiting patiently for 2 weeks but have yet to receive a reply email related to x3 recently purchased non-functioning Norinco M-37 'tactical' shotguns. Sounds like it's time for him to mount a phone campaign before the warrantee runs out.
/GC
/GC
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Claven2 said:
I'll admit I am connected to Marstar's competitors - I am their customer
And I will continue to be their customer because they answer my emails, keep me informed, and ship promptly.This whole "They get 800 emails a day" bit it starting to really tick me off. How many emails and messages do you think TSE gets a day ? I can honestly say that I have never waited more than 24 hours (usually an hour at most) to get a reply from a real person (not some computer generated response) with accurate information, availability, pricing, etc. Same goes for Freedom Ventures, Armco, etc. Anyone want to claim that Gunnar doesn't get many emails a day ? He personally answers his emails and PMs, again with accurate information and timelines and doesn't leave people in the dark about where their gun is, when it will be shipped, etc.
Bottom line is as I have spelled out before - if you post an email address and encourage people to use it, answer the goddamn emails or pull your email address. I gave up talking to walls years ago and it ticks me off that I have to talk to an online wall because my faxes go unanswered and no one picks up the phone when I call.
To base your purchase off the information you provided would be short-sighted Canfire. Marstar has an awesome warranty and you will not find any Norinco stuff with the kind of warranty they provide.
All I've heard about their warranty support has been excellent so far, so I will continue to buy from them even though they give less than ample initial support.
To boil it down: You can get a cheap Chinese gun, and if doesn't work you can return it. And not one of those, "oh, we'll have to send it to the factory, pls wait for a few months" which I'm sure any Canadian is familiar with. You gotta weigh your pros and cons
All I've heard about their warranty support has been excellent so far, so I will continue to buy from them even though they give less than ample initial support.
To boil it down: You can get a cheap Chinese gun, and if doesn't work you can return it. And not one of those, "oh, we'll have to send it to the factory, pls wait for a few months" which I'm sure any Canadian is familiar with. You gotta weigh your pros and cons
A friend recently returned three poor/non-functioning Ithica-37 clones (Norinco YL 12-1 M-37 "Tactical") to Marstar for 'repair' work. He didn't ask for a refund as this was +6 months after the original purchase - his 'best case' scenario was a store credit. There was no word from Marstar for a few weeks after the guns shipped... then a refund for the full amount plus his shipping costs suddenly appeared on his Visa. I'll offer this up as being typical of Marstar - WRITTEN (email) communication isn't their strong suit and you need to use the phone... but if you can live with that - they do seem determined to leave you satisfied in the end. Of course, having the 3 shotguns arrive in working condition would have done the trick too ;-)
/gc.
/gc.
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