Ordering from Marstar

I have dealt with Marstar for years. Service has been excellent.I always phone.You can't beat a 1-800 number. I had two occasions were I was not fully satisfied.A phone call and my issues were dealt with on a very fair prompt basis.No complaints here.
 
As an experiment I send three e-mails from three different addresses on three different subjects. One e-mail was promptly answered within a feww hours, and the other two I assume got put into their "bozo bin".
The one e-mail they responded to was replied speedily with an efficient and accurate answer. The other two still receive no answer.
Take this for what it's worth, and don't read other stuff into it.
 
TURF;
It would really help if I could have your name and address so I can look into this complaint....
Please don't do like so many and just send your comments without any ID, the batteries in my crystal went dead yesterday
John
 
GRAY RC;
Once more. we really need to know who is in question here, "a friend" is not enough.
May we please know this mysterious friend's name ???????????????
John
 
GRAY RC;
Please be kind enough to indicate WHEN we have "run out a warrantee on a customers....
As a matter of fact I would be will ing to place a small wager with you, say $100. you can't find one, do we have a bet ????
Hell Marstar has even repaired and serviced firearms , free of charge, when they were NOT even purchased from us.
John
 
Marstar is top notch service wise. I think the email issue is being/has been addressed. They are still my favorite. Now John, when does the Norinco shipment arrive, and what's the new surprise product? (AR?). Actually, the mystery is killing me.
 
GORKY;
WHne have you NOT received an answer at Marstar, when did we NOT reply to your faxes ?
I need this information to correct your "problems"
John
 
CanFire said:
Marstar isn't a sponsor of CGN.

Marstar doesn't answer their emails.

Marstar may or may not answer phone calls.


Hmmm. I don't think I'll be buying from Marstar anytime soon.
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AS for not being a sponsor of CGN, as I have said before, once the issue at hand is out of the way we WILL become a sponsor.... But then again since you already seem to know everything you are likely quite aware of what I am saying here....
You neglect to mention the large number of events we have sponsored and continue to sponsor, but I guess they don't count, dpo they ?

As for the emails, I have tried to explain this in the past, I have offered to pay $$ anybody who can resolve the problems, but then again it is much easier to complain than to offer creative solutions.

As for not answering phone calls, you base this on what data ? You have conducted an in house audit of our phone traffic ? If so I will gladly pay for this valuable information....

We spend thousands on our communications, it appears that we are wasting our money, vene though our monthly traffic reporst thounsands of phone calls
nobody is being answered ?? Something is wrong.

It would appear we can't do anything right
John
 
GRAY RC;
Now I know who you are talking about, since your "friend" seems unable to communicate directly I will address your comments.
YES he was sent a full refund including shipping costs, DO YOU KNOW WHY, did you bother to ask before offering your second hand opinion ? Obviously not

We sent him his funds because we had no delivery date at the time from Norinco regarding our new stock of these shotguns and rather than have a customer wait for who knows how long while we hold his money we refunded, for this we sincerely apologize, perhaps we should have avoided this ????

Our Norinco shipments are months behind schedule, what else coulde we do ??

We have since received confirmation of the arrival of our next two containers, your "friend" can always reorder, after all he does have his money back and did not pay any interest on his card....
John
 
DECKARD;
Yes we have two containers confirmed....
One is now scheduled to leave this week-end....
The second one follws in a couple of weeks....
Both are over six months late, that is why we ran out of many Norinco items....

A few new items are included, one being the 1887 lever action shotgun....
We will also have some SKS rifles at never before seen deals....

Regards
John
 
gorky said:
Bottom line is as I have spelled out before - if you post an email address and encourage people to use it, answer the goddamn emails or pull your email address.
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I've been making this arguement for quite some time (and get flamed for it for some reason whenever I bring it up) as I do most of my ordering at 3am on weekends (young kids will do that to you) and if I can't order electronically or at the very least by email (because I can't get a response) in Canada I go to Brownells or Numrich and do it electronically with no stress on a 24/7 basis.

Claven2 said:
There's even a 1-800 number for frig's sake! Are you people THAT reclused that you don;t use the phone???
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With all due respect when most companies are using 21st century technology to allow easy and secure online ordering (24/7) and electronic communication I'm not going to choose 19th century technology (in which I have to call on someone else's schedule instead of my own) just because it's toll free during business hours (which is coincidently when I'm at work anyway)...With today's global market and instant access to hundreds of companies and services throughout the world over the internet a 1-800 number that's closed when I'm ready to place my order just isn't much of a carrot.

Don't get me wrong - I'm not flaming Marstar at all - I just personally prefer online or email ordering and as a result I rarely go the Marstar route as emails have generally gone unanswered and as a result my business has gone to other companies.

However if someone tells me that online customer service has improved I'll gladly give them another try.
 
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I Guess I'm not alone. I ordered the .40 Nork last Oct or Nov with 2 extra mags. Rcvd the pistol within 3 wks but also got 3 9mm mags. I'm still waiting for the next shipment to come in. Every month I phone them and am told a different story but the main one is they'll be here in about 2 1/2 weeks.
 
yalpen islong said:
Mr Grotto could you please tell me which address worked for you.
Thanks
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I send three messages to the marstar email, from THREE DIFFERENT email addresses and only one was answered.

All were sent to the same address and yet only one was answered. 33% response for a business is kinda bad.

I did this out of curiosity only, but it sure answered my question about marstar
 
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