Agree with your suggestion for others. When my last PAL renewal was up in 2018, I was less than one year removed from a job loss AND in the midst of a divorce, both of which contributed SIGNIFICANTLY in the delay of processing my renewal (and as it was a renewal, I did the thing online). If I remember right, it was close a year for a renewal, and they ended up interviewing me (even though my PAL was renewed like 3 times before then) and took forever to get a hold of my ex, who of course argued against the renewal (long story there, she was being directed by the convicted felon that she was seeing at the time) - and CFP went back and forth with subsequent interviews with me. But ultimately, I had my PAL renewed, thankfully.
Despite what the CFP will say in the status message that if they need further info they will contact the applicant, in reality that does not seem to be the case and it is, unfortunately, incumbent on the applicant to chase, prod, and inquire about the application. A number of folks here have indicted that their CFO's office has been helpful so I agree with Ryinski's suggestion to try there...and keep it professional and courteous - it definitely helps.
I would like to ask, how were they like on the phone when interviewing? Were they really bearing down? I heard stories of them being full on Gestapo on the phone.