Just wanted to post my experience, since it might give more insight into the whole /kam thing.
First time PAL and RPAL application in Ontario. Clean record, just speeding tickets from when I was younger.
Application sent: July 22 2022
Application received: July 29 2022
CC processed: Oct 4 2022
Emailed the CFO back in November asking if my application had been flagged, or if they required more information.
2 weeks later, still no response.
Figured it might have been due to my lack of information (didn't think to supply birth place, etc.) and because I emailed from my work email, which is different than the email I supplied on the application. So I emailed again, this time from my home email, and supplied all the information they might require (literally copied an email posted in this thread a few pages back), and within 48 hours (December 1 2022) I received an email saying "Thanks for your email. You license has just been approved, yadda yadda... /mvc"
Then, yesterday I receive an email from the CFO in response to my work email requesting more information to look up my application, only its marked from "/kam".
So it might just come down to whoever responds to your email, and not who is actually assigned to it? I'm not sure. Maybe I dodged a huge bullet by sending another email, and getting lucky enough to have /mcv respond first. Either way, I'm relieved to finally have it approved. Big thanks to this thread and forum!