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if its a 500 you need to unscrew and remove the and shake the gun with magtube pointing down and the dowel will drop out abit then you can pull it out there are 2 o-rings that stop it from coming right out
I did the same as above, but my plug wouldn't come out enough to grab, so I loaded a couple of shells into the mag with the barrel removed, and the follower pushed the plug right out.