Clay and Tanner (well all the gang actually) at PR are really a class act. I and the people I have referred have collectively bought dozens of firearms and gear from them and had 0 issues with their staff going above and beyond with customer service. Excellence is their default mode as far as our expereince with them goes and I would recommend anyone and everyone to them (and do every chance I get) Oh. and super nice, honest people infront of or behind the counter. I would say to the original OP that it was clearly a misunderstanding and PR has come on here and been polite, helpful and professional (as always dispite the antagonistic overtone in your origianl post) Why not just chalk to up as a miscommunication and if you think there is better service our there, fill your boots! If all these pages telling you they are GREAT people to deal with doesn't give you a hint that these guys and gals are top shelf and this is THE store to buy from (if they have what you need and for some reason can't order it) then there isn't much more left to say.