Questar service

banjaboy said:
put it right, its the right thing to do, period. If all you guys do is open the package and check for s/n its no wonder stuff like this slips through. but of course if you trust Sig blindly then you better stand behind your products, it really is that simple. You sponsors live on us here on gun nutz, making this man happy is called customer service. Thats why I bought once from one of you guys back east and now wouldn't buy anything, I go to my local store. I pay a bit more but you know what I do get? Service...Put this right .
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I started to get into this and then decided not to. Before Questar's post (see mine above) I wrote a lot more. Now I think I should go back to what I originally had posted.

I'm far from a Questar "fanboy" or any other so called loyalist etc. Read my previous posts. When I don't think something is right I'm not afraid to say so. That being said in this case I had some serious red flags go up after reading Northlane1's post.

1) The damage looks like it's from a poor fitting holster or a bad storage system

2) 10 People I've shown the photo to haven't had the slightest difficulty seeing the problem with the finish. A person that knows they are right doesn't need the approval of others. This tells me something isn't being said or it's trying to be pushed as "others" agree so it must be right.

3)
decided not worth the argument with them and just spend the $200.00 and get it refinished
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Not likely. Someone that puts that much time to post on here, clearly considers it worth the bother. Which tells me we have a partial confession here or some knowledge of how the damage happened that hasn't been forthcoming. No one goes to that extent and then says they will pay to get it refinished if they received a damaged product straight from the store. This is like the child who is suspected of mischief, denies it, acts ticked off etc and there are no witnesses yet they offer to "help clean up". They did it.

4)
Sending this pistol could be a mistake or oversight, that we all could make, denying that you could see the "problem" ,well thats what have the issue with
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Some more red flags. Could be a mistake or oversight. If I received a damaged product I would say it was definitely a mistake or oversight not could be.
5)
How many of the Questar fans that are going to jump all over me ,would accept this from a private sale CGN member as BNIB,or would sell this as BNIB to a CGN member,I am guessing ,none
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So if you don't take his word for it, you're a Questar fan. Why would they "jump all over you" if what you were saying was completely correct? You don't think people who use Questar don't realize that mistakes do happen? Or is it just if we question anything about your posts that we should be labelled and dismissed?

6)
For those that think that the marks are no big deal or its going to get marked up from use anyways,I agree,
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Another partial admission of guilt.

7)
Also selling my other Sig on EE now that was purchased at the same time as this 226.
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Irrelevant point meant to confuse the issue and somehow lend support that he's been wronged to such an extend that he's selling off the other one too. Misdirection.

8)
In the process of buying a new SIG 229-40 for my son on GunBroker .com
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Again so what. Other than maybe trying to say it's not a money issue, or that he doesn't believe it's a SIG quality issue.

Bottom line, lots of issues with the post. Human nature goes against what has been posted.

Add in the actual emails from Questar and you even further support that this case doesn't seem right.
 
Excellent Service

I've ordered stuff from Questar on four occasions and I have very high praise for their service.

Their website stock system is superb and should be the standard. I can build an order rather than try to guess at what might be available and in what quantity. So if I need 4 mags for a particular gun I'm not wasting my time with a "stock available" indicator, does that mean 1 or 50 available?

Good service and high standards deserve praise and I'm keeping Questar at the top of my list, I just wish they carried more brands. However that too speaks to their business savvy, better to cover a small area perfectly than try to manage a mess of variety like so many other places do.
 
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I have experienced firsthand Questar's commitment to customer service. They went above and beyond for me when they had absolutely no obligation to do so. Time and time again they have proven that they are great to deal with and it would take a whole lot of solid evidence to the contrary to convince me otherwise...

Questar is my go-to dealer for a lot of stuff and that will not be changing any time soon.
 
I just received my LMT from Questar and let me tell you I love the gun and I also love there service. I took Alex's advice on the firearm and I'm glad I did these guys know there stuff. Keep up the great service i'm a customer for life
 
I bought a PWS rifle from Questar. It arrived in a reasonable time frame, however there wasn't any rifling in the barrel. I contacted both the manufacturer and the dealer. Manufacturer gave me a little bit of a run around, then after getting a letter from my local gunsmith confirming the case of the missing rifling, authorized Questar to ship me a new in-stock upper once they had possession of the defective one. I would have preferred to have had them ship it immediately, but I guess they didn't trust me to return the old one. Questar emailed me a shipping label so I didn't have to pay postage, I returned the upper and received the new one a couple weeks later. Problem solved. How the hell this got past PWS kwality (sic) control is beyond me, but the new rifle has been flawless through about 1000 rds so far. Questar stood behind their product. I'll buy from them again.
 
Ordered a pistol online today...
2 hours later, had an invoice by email, with the CFC transfer ref number...
That is quick!

Bought another pistol last summer, ordered while in decompression from Afghanistan... Made it home before me :D
 
My only Bztch with Questar is that they keep bringing in all kinds of great stuff to tempt my VISA card and when it comes quickly, that only fuels the addiction. :D

Lots of communication clears misunderstandings (read: shzt happens) up!

Thanks for the great support !

:cheers:

Barney
 
Bought an FNAR from questar and an magazine a little later. Awesome service and communication. I sent an email and recieved an answere 5 min later!
 
Scott and boys at Questar have been excellent in my books, always respond timely to my emails and my order requests have always also pulled through quickly. Now if we can just get them to get the Gen 2 Noveske rifles in soon I'll be ready to dump more cash to them. :)
 
johnl said:
Question for Questar. Can your 12 days of Christmas sale be added to your LEO/Mil discount, for a super duper discount:p Thanks
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Yes, the LMT LEO/Mil discount coupon still applies. You'll need to let us know about the LMT coupon code by putting comment in the comments box, since only 1 coupon code can be entered into an order and the XMAS coupon will need to go into the coupon code box (to apply 12-Days discount percentage to all in-stock items).

Both will then be applied to the order when we process it at our end and an updated sales order will be emailed to you in a day or two showing the updated amounts and totals.

 
Well, I have read pretty much every page of this thread as I was looking to make a purchase from their website. I understand that some times you need to be understanding and patient so after reading everyone's opinions I decided to go through with dealing with Questar.
First I called and there was no answer so I figured they were busy assisting other customers and hung up. I called back several times through the week with the same results and then finally left a message for a call back. The next day with no call back I emailed them. Few days later still no response. At this point I am very frustrated and was about to look elsewhere until I seen they had what I wanted in stock. After looking everywhere and everyone telling me they don't have a price yet I figured I would try them anyways.

So this morning I purchased a Sig Sauer P226 classic with beaver tail on their website and I will wait and see what happens after that. I also left some comments for them to get back to me in the comment box and also noted that I tried to contact them but had no response. Lets see what kind of follow through there will be.
 
Rotax said:
Well, I have read pretty much every page of this thread as I was looking to make a purchase from their website. I understand that some times you need to be understanding and patient so after reading everyone's opinions I decided to go through with dealing with Questar.
First I called and there was no answer so I figured they were busy assisting other customers and hung up. I called back several times through the week with the same results and then finally left a message for a call back. The next day with no call back I emailed them. Few days later still no response. At this point I am very frustrated and was about to look elsewhere until I seen they had what I wanted in stock. After looking everywhere and everyone telling me they don't have a price yet I figured I would try them anyways.

So this morning I purchased a Sig Sauer P226 classic with beaver tail on their website and I will wait and see what happens after that. I also left some comments for them to get back to me in the comment box and also noted that I tried to contact them but had no response. Lets see what kind of follow through there will be.
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Expect some delay... The guys at Questar are busy with SHOT Show. Don't fret though, I've done tons of transactions with theses guys and they will def take care of you. Questar is one of the best businesses I've ever dealt with.

Cheers.
 
That is weird, I called them 3 times today and all three phone calls were answered right away. Can't make out the name of the person I spoke to because of the loud background noise here @ work, might be Derrek who answered. Anyways I've also sent numerous emails with Scott throughout the Xmas holidays and he replied back right away.

Rotax said:
Well, I have read pretty much every page of this thread as I was looking to make a purchase from their website. I understand that some times you need to be understanding and patient so after reading everyone's opinions I decided to go through with dealing with Questar.
First I called and there was no answer so I figured they were busy assisting other customers and hung up. I called back several times through the week with the same results and then finally left a message for a call back. The next day with no call back I emailed them. Few days later still no response. At this point I am very frustrated and was about to look elsewhere until I seen they had what I wanted in stock. After looking everywhere and everyone telling me they don't have a price yet I figured I would try them anyways.

So this morning I purchased a Sig Sauer P226 classic with beaver tail on their website and I will wait and see what happens after that. I also left some comments for them to get back to me in the comment box and also noted that I tried to contact them but had no response. Lets see what kind of follow through there will be.
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Rotax said:
Well, I have read pretty much every page of this thread as I was looking to make a purchase from their website. I understand that some times you need to be understanding and patient so after reading everyone's opinions I decided to go through with dealing with Questar.
First I called and there was no answer so I figured they were busy assisting other customers and hung up. I called back several times through the week with the same results and then finally left a message for a call back. The next day with no call back I emailed them. Few days later still no response. At this point I am very frustrated and was about to look elsewhere until I seen they had what I wanted in stock. After looking everywhere and everyone telling me they don't have a price yet I figured I would try them anyways.

So this morning I purchased a Sig Sauer P226 classic with beaver tail on their website and I will wait and see what happens after that. I also left some comments for them to get back to me in the comment box and also noted that I tried to contact them but had no response. Lets see what kind of follow through there will be.
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Our offices are open from 8am to 6pm Monday to Friday. Obviously we can't answer the phone when the office is closed and quite often we're all tied up during office hours so the calls go to voice mail.

We do constantly pick-up messages and we try to respond to messages as quickly as we can but honestly there are times when it just takes us a few days to get caught up.

One reason for this is we set our highest priority to processing and shipping customer orders. When the guys get in ever morning they start with processing the orders that have accumulated overnight... on Mondays there's an even bigger backlog so it can often take them a good part of the day before we're able to start returning phone calls. Simply put we prioritize and we believe that we owe the highest priority to those who have placed their orders. That doesn't mean we don't respect people with questions... we do... but first and foremost we need to complete the committment we make to every customer who places their faith in us by giving us their trust and their business.

Last week was a killer... Scott and I were swamped trying to get ready to go to SHOT and this week we're at the show so the office is short handed and that might well add to the delay in people's calls being answered or returned... but they will be returned and emails will be answered.

Scott spent a good part of his day yesterday and today answering emails even though he spent yesterday travelling... stayed up working late last nigh returning emails and today we were running around getting ready for the show tomorrow but Scott still spent a portion of the afternoon responding to the email backlog. He'll probably work most nights this week trying to stay up-to-date with the emails... so don't think we're ignoring you.

Hoping this will explain the delay getting back to you and all we can do is ask for your patience...

Try calling the office again (during business hours 8am to 6pm EST)... let Derek you need to speak with him and I'm sure he'll call you back.

Mark
 
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