Questions about the 2019 Legendary Black Friday Sale?

[TAC21]

Copy/paste from my response in the other thread:
I just want to say, you folks at MDT are A+ and handled the website issues well. I sent an email and received a very prompt and helpful response. For anyone who had a hard time trying to order, I'd suggest taking MDT up on their offer to reach out via email - they certainly did right by me. They are stand up folks who are doing right by the customer. No need to drag them over the coals on this one or walk away with a sour taste - they very much care and have been very responsive in dealing with an unfortunate situation. I hold MDT in high regard for handling this well. I suggest everyone give them the opportunity and do the same. Thank you MDT!

Thank you for your kind words. We take our customer service very seriously, and we will be putting in every hour we can until this is all resolved. We appreciate our customers, and we ask for a bit of patience while the dust settles here. But we will be scanning every comment and making sure everybody is contacted one way or the other. In this industry, our reputation means everything, and when the ball gets dropped, we will always pick it back up. Again, don't hesitate to reach out to us and let us know what happened. The best contact is support@mdttac.com, so our whole team has access to the e-mail and can work on this for you. Otherwise, reach out on social media or here in PM.

 

[Diver]

Copy/paste from my response in the other thread:
I just want to say, you folks at MDT are A+ and handled the website issues well. I sent an email and received a very prompt and helpful response. For anyone who had a hard time trying to order, I'd suggest taking MDT up on their offer to reach out via email - they certainly did right by me. They are stand up folks who are doing right by the customer. No need to drag them over the coals on this one or walk away with a sour taste - they very much care and have been very responsive in dealing with an unfortunate situation. I hold MDT in high regard for handling this well. I suggest everyone give them the opportunity and do the same. Thank you MDT!

I second these comments, I reached out by E-mail and they got back to me quickly. They certainly made it right for me. Problems can happen, it how you deal with them that matters. You get a thumbs up from me on customer service...

 

[Remmy700]

Anthony from MDT is a great guy and MDT is going beyond what I would expect from any company. Hats off my friends, I already own a few of their products but after this, have earned a loyal life long customer.

To those that know what I’m talking about, the new year can’t come fast enough.