RCBS Contact

[Kelly Timoffee]

Wondering if anybody else has had issues contacting RCBS for parts replacement.

I have tried the web page contact and VIA regular email and no replies.

Some of their contact emails on the site seem like funny names.

Just wondering if my dumb luck again or hopefully not a change in policy or management.

Always had PERFECT service from RCBS

 

[KeltecFan]

Two days ago I phoned them. 5 minutes on the phone and a part is on the way. 1-800-533-5000.

 

[mark222]

Two days ago I phoned them. 5 minutes on the phone and a part is on the way. 1-800-533-5000.

Same here, I phoned and got a tech that sent me new bearings for my scale no charge. Probably 5 minutes as well.

 

[Kelly Timoffee]

Just been using email, which has always worked in the past, no issues.

Hard to call during day hours.

 

[KeltecFan]

Just been using email, which has always worked in the past, no issues.

Hard to call during day hours.

I wanted to email also. I didn't find a link that made me confident that I would get a reply. This was my first time contacting them so I called.
Overall, their service in my case seemed great. I agree though, an email would be preferable.

 

[Dogleg]

What did you break?

 

[Nova316]

I emailed them and they got back to me pretty quickly within the next 2 days
The email they sent from was
rcbs.tech@vistaoutdoor.com

Hope that helps?

 

[Kelly Timoffee]

That there.

Back when I made a post about some strange shaped cases coming out of the press.How I did it I have no clue.

What did you break?

 

[hunters home]

What is it

 

[medvedqc]

I emailed them and they got back to me pretty quickly within the next 2 days
The email they sent from was
rcbs.tech@vistaoutdoor.com

Hope that helps?

never got an answer with that email also.

Phil

 

[Dogleg]

That there.

Back when I made a post about some strange shaped cases coming out of the press.How I did it I have no clue.

Usually its either a foreign object in the case, or it was misadjusted. Sometimes the stem gets bent enough that the decapping pin misses the flash hole.

Most dealers have one laying around in common calibers. I stripped the threads on one (.30 cal) a couple months ago when the expander ball came loose, got a replacement at WSS for 10 bucks. I likely could have got one for nothing but who wants to wait?

 

[dogzilla]

Looks like he tried to de cap a case that was Berdan primed, that usually doesn't end well. You can go to the gunstore and pay for a replacement or call RCBS and get one for free. Their customer service is outstanding

 

[Kelly Timoffee]

Was not Berdan primed case.

Very limited parts here in town.

Just can't figure out why my emails go unanswered.

 

[billdick]

Phoning has always been the easiest. They have put stuff in the mail the same day or so it seems with the speed things arrive.

 

[hunters home]

Could someone explain the picture to me. It looks to me to be a die for a small caliber such as the 222 Rem, and a large spindle assembly, like for a 30 cal mag.

 

[kamlooky]

###### ain't gonna fix that.........that's fer sure.
Calling RCBS has always worked for me.

 

[Dogleg]

Just going by memory, but if I think he creamed his 338 Lapua die awhile ago.

 

[Kelly Timoffee]

Ya Ya

Still not sure how I did it.What is the phrase? Size 2 hat size 50 chest? Not in my case however.

Sent a third email yesterday , see if they reply.

TBH , it is a die for loading cartridges that shoot around corners, what movie was that where they could do that again? This is how.

Just going by memory, but if I think he creamed his 338 Lapua die awhile ago.

 

[sulisa]

I had a part replaced last month. I filled out this form: http://www.rcbs.com/Help/Customer-Service.aspx, with all the info, and within a couple days had a reply, and the part arrived in a week or two.

 

[mbogo3]

Strip the main body of all parts and replace the pin from another set of RCBS dies you're not using while you're waiting.Harold