Redding FTW!!!!!

CyaN1de

CyaN1de

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I was neck sizing some of my .284 Shehane brass the other day and unbeknownst to me, the nut holding decapping rod was loose. Needless to say I ended up catching the decapping pin in one of my cases, which in turn bent the decapping rod all to hell.

I sent Redding an email and they said they would send out a new rod right away. The new rod came in the mail this week along with a catalog and a bag of extra decapping pins (6 in the bag and 1 in the rod).

I love companies that stand behind their products with no questions asked and also include extra stuff I didn't even ask for.
 
You'll get similar customer service from any of the US reloading tool manufacturers. RCBS, Hornady, Lee, Dillon, etc. They all have great customer service as it's a requirement to compete with each other. I broke a decapping rod in my Lee universal decapping die and Lee sent me 3 replacements for free.

Though when I broke a press they wanted me to mail in the broken one before they'd send a new one. For a $27 press (the really weak aluminum one) it wasn't worth the $30 postage to send it in.
 
I have a fair number of Redding rifle cartridge dies, they are first class products. I have never had a problem with one, but it is always great to hear they will stand behind their stuff if there is an issue one day.


Mark
 
LUTNIT said:
You'll get similar customer service from any of the US reloading tool manufacturers. RCBS, Hornady, Lee, Dillon, etc. They all have great customer service as it's a requirement to compete with each other. I broke a decapping rod in my Lee universal decapping die and Lee sent me 3 replacements for free.

Though when I broke a press they wanted me to mail in the broken one before they'd send a new one. For a $27 press (the really weak aluminum one) it wasn't worth the $30 postage to send it in.
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I've used RCBS, Hornady and Lee customer service. RCBS and Horn were awesome, no question, no cost, New part in the mail.

Lee refused to give me a replacement part for an auto-prime I had bought that year. Their only offer was for me to buy a new one at a slightly discounted rate. I won't be buying anymore Lee anything, it's all of far lower quality than Redding anyways.
 
the only thing ever good to come from lee is the universal decapper

redding dies are my #1 choice for any of my long range / precision stuff

rcbs gets the rest cause of the awesome customer service!
 
Until last year most of my dies were RCBS with a smattering of a couple other manufacturers mixed in.I picked up my first set in 9X57 from Prophet River last year and I must say the quality of the Redding dies,fit,finish,thread tolerances is top notch.They won't be my last,good to know their customer service is excellent as well.
 
I wish I could say the same for Redding.
I'm currently having difficulties with seating depth consistency out of a set of their competition dies costing $300.00.
My $40.00 Lee dies are seating +/- 0.0005 not +/- 0.0015 as are the Redding at the moment.
I have not had time to contact Redding and no these are not VLD's.

Yes I realize these are first world problems.
 
thump_rrr said:
I wish I could say the same for Redding.
I'm currently having difficulties with seating depth consistency out of a set of their competition dies costing $300.00.
My $40.00 Lee dies are seating +/- 0.0005 not +/- 0.0015 as are the Redding at the moment.
I have not had time to contact Redding and no these are not VLD's.

Yes I realize these are first world problems.
Click to expand...

In the time it took you to post this you could have sent them an email. ;)
 
CyaN1de said:
In the time it took you to post this you could have sent them an email. ;)
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Yes but it is currently 1:24AM.
I won't be getting much of a response before Monday.

I also prefer to pick up the phone and call rather than communicate via email.
I guess being in my mid 40's now makes me a dinosaur.
When I went out into the field 25 years ago we had no cell phones, email etc.
When you had a problem you had to figure it out for yourself most of the time.
Maybe tomorrow I will sit down and figure out why this die is giving me grief before calling them on Monday.

Some days like today I am overwhelmed with phone calls from customers, employees, and my suppliers that I don't really have much time for anything else.

I also had more important personal calls to make which didn't get made today.
I'm in the process of building a Ford 9" differential for my Mustang and I was supposed to call Currie Enterprises to custom order the 3rd member and axles.
That will also need to wait till Monday now.

I came home and made supper then I put my head down on the pillow to take a little nap and here I am at 1:24AM wide awake and ready to take on the world.
 
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thump_rrr said:
Yes but it is currently 1:24AM.
I won't be getting much of a response before Monday.

I also prefer to pick up the phone and call rather than communicate via email.
I guess being in my mid 40's now makes me a dinosaur.
When I went out into the field 25 years ago we had no cell phones, email etc.
When you had a problem you had to figure it out for yourself most of the time.
Maybe tomorrow I will sit down and figure out why this die is giving me grief before calling them on Monday.

Some days like today I am overwhelmed with phone calls from customers, employees, and my suppliers that I don't really have much time for anything else.

I also had more important personal calls to make which didn't get made today.
I'm in the process of building a Ford 9" differential for my Mustang and I was supposed to call Currie Enterprises to custom order the 3rd member and axles.
That will also need to wait till Monday now.

I came home and made supper then I put my head down on the pillow to take a little nap and here I am at 1:24AM wide awake and ready to take on the world.
Click to expand...

LOL - I'm with you on the phone vs email question - with a phone, you can actually ensure the person on the other end understands the issue by the end of the call - email, on the other hand, can take several back-and-forths, chewing up hours or days plus ulcer medication each time, depending on the IQ level of whoever is on the other end (ok, on both ends, sometimes...).

Anyway, I was recently getting a bit of variability in my Redding competition seater as well, and decided to try cleaning out the bullet seating plug - there was an amazing amount of crud up there, considering that the only things that go up there are shiny clean (i.e. NEW) bullets... Once that was removed, I was back to the results I was used to. Something to try (if you haven't already) while waiting for Monday to roll around.
 
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