What is with refusing to provide a working tracking number? It is not normal for a shipped item to need more than a few minutes let alone five days for tracking to work. I asked through email and got an absolutely useless reply that literally did not address a single question I asked.
Refusing to Provide Shipping Information/Updates
- Thread starter B
- Start date
- Status
Did you read my post? They have had a chance to answer it in private, on their own time, and dodged every question. Providing zero insight into why my tracking number doesn't work. If you think that is acceptable I guess you must work there. Being busy isn't an excuse for sucking.
For most stores right now "their own time" is a few hours between going home from work and going back to work. Guessing their message basically said "we haven't shipped yet" but might be in the form of "we are prioritizing XYZ" rather than "and that meant we didn't ship your order". Just a guess though.
If you have time to answer an email, you have time to answer it properly. Literally nothing I asked was answered and it's not a hard question. The fact some people think this is acceptable answers my question how a place as crappy as these guys have proven themselves to be to me can even survive I guess. I paid about double what I should have for shipping because they refused to investigate. I can't get a frigging tracking number that works and I don't even know if it has shipped since they won't tell me that either.
Urbanhuntr
CGN Regular
- Location
- Saskabush!!!
Butt hurt much... sold years worth of guns in 3 days calm yourself. Just because a bussiness creates a tracking label doesn't mean it was shipped.
I believe, and I could be wrong, that some stores are following this process:
1. Finish sale and initiate transfer if restricted.
2. Create a shipping label and tracking number, but NOT ask for shipper to pick up.
3. If restricted purchase, when buyer sends the authorization email ask shipper to pick up.
4. Shipper takes possession and tracking number starts to work.
You are probably in the end of step #2 but not into step #3.If you are in Ontario with a restricted purchase you could be months to get to step #3.Sometimes the PAL system drops out and they can’t check your PAL for any gun or ammo purchase, so you might be a week or two even if it is a non-restricted with the current state of things.
1. Finish sale and initiate transfer if restricted.
2. Create a shipping label and tracking number, but NOT ask for shipper to pick up.
3. If restricted purchase, when buyer sends the authorization email ask shipper to pick up.
4. Shipper takes possession and tracking number starts to work.
You are probably in the end of step #2 but not into step #3.If you are in Ontario with a restricted purchase you could be months to get to step #3.Sometimes the PAL system drops out and they can’t check your PAL for any gun or ammo purchase, so you might be a week or two even if it is a non-restricted with the current state of things.
I never said I bought a pistol! Maybe if you aren't FOC and/or can't understand what you read, don't bother.
No ####, so I'll just sit here in the dark because providing a simple answer to a simple question is hard. Being busy isn't a free pass for piss poor CS. Other retailers have provided both the product I have purchased and tracking without issue despite selling all their pistols...
No ####, so I'll just sit here in the dark because providing a simple answer to a simple question is hard. Being busy isn't a free pass for piss poor CS. Other retailers have provided both the product I have purchased and tracking without issue despite selling all their pistols...
I want to offer a different perspective for you.
I used to run a drop-ship Amazon store from Ontario. My distributor located in BC has a third party warehouse in Ontario. My contact is in BC though. So when I get a sale online, I send customer information to the BC rep and she sends the information to Ontario warehouse to ship out. Most of the time. I can only get a confirmation that things are shipped out. It may take 2 days to get the actual tracking number. And often times for Ontario shipments, they will arrive prior to ever getting a tracking number.
I am only saying this because you never know what’s going on inside the store. If things don’t show up in 30 days, you can always call your credit card company to do a chargeback. So since you are 100% protected and only thing driving your emotions are your perception of needing the tracking number immediately, just relax. It will save you lots headaches.
I used to run a drop-ship Amazon store from Ontario. My distributor located in BC has a third party warehouse in Ontario. My contact is in BC though. So when I get a sale online, I send customer information to the BC rep and she sends the information to Ontario warehouse to ship out. Most of the time. I can only get a confirmation that things are shipped out. It may take 2 days to get the actual tracking number. And often times for Ontario shipments, they will arrive prior to ever getting a tracking number.
I am only saying this because you never know what’s going on inside the store. If things don’t show up in 30 days, you can always call your credit card company to do a chargeback. So since you are 100% protected and only thing driving your emotions are your perception of needing the tracking number immediately, just relax. It will save you lots headaches.
I bought some mags from FOC and never heard nothing, no tracking no shipping status or anything
Then I got a package in the mail and there they were
People just need to chill out and wait a bit longer in these times your orders will come through
Then I got a package in the mail and there they were
People just need to chill out and wait a bit longer in these times your orders will come through
Your tracking number will work in due time. That’s how firearms outlet works. You get a tracking number almost right away with any purchase. No info will show up until either ups or Canada post actually picks up the package. My last order a couple weeks ago took almost a week to get picked up. From my understanding they were shipping over 800 packages a day. Give it time
I too was wondering the same thing when I received a tracking number and website showed firearm as shipped....thought wow that was fast....too fast.
So i sent a polite non demanding Private message here on CGN and received this prompt reply ....
My orders shows complete and shipped, yet the tracking number for Canada Post show no details all week?
Tracking number ######x
Can you clarify please, if so wow was that ever a fast transfer time lol
"Hey Ray
The system will say shipped for items that haven't shipped yet. The tracking # will go active when the shipment leaves our shop. You can expect at least 4-6 weeks for an Ontario transfer at this time. We are doing our best to keep up!"
Nice polite fast and answered my concern....in a few weeks if no notice I will send another polite query.... all the shops are doing their best, just need a little patience.
FOC keep up the good work and thank you
So i sent a polite non demanding Private message here on CGN and received this prompt reply ....
My orders shows complete and shipped, yet the tracking number for Canada Post show no details all week?
Tracking number ######x
Can you clarify please, if so wow was that ever a fast transfer time lol
"Hey Ray
The system will say shipped for items that haven't shipped yet. The tracking # will go active when the shipment leaves our shop. You can expect at least 4-6 weeks for an Ontario transfer at this time. We are doing our best to keep up!"
Nice polite fast and answered my concern....in a few weeks if no notice I will send another polite query.... all the shops are doing their best, just need a little patience.
FOC keep up the good work and thank you
I'd always call the dealer prior to make a public post about it.
that being said, they have always been on point with my transactions and in these recent insane times, I don't think it represents their usual practices despite them doing their best.
I for myself ordered something in the end of may and I actually received a tracking number the day that my item was ordered. The tracking number never worked and today i verified it and the item was picked up by the shipping company. I had not received any email update but I totally forgive them. I believe that for management purposes, it's possible that they get tracking numbers in advance with their labeling handling...i guess it's a matter of rendering the numbers with the shipper before giving them the ok for a pick up at a later date when they get cfo approval and stuff...usually it's a smooth process that's done all at once or so I guess. my understanding is that everything is broken down to accelerate/complete what they can do until transfers go through and all..
that being said, they have always been on point with my transactions and in these recent insane times, I don't think it represents their usual practices despite them doing their best.
I for myself ordered something in the end of may and I actually received a tracking number the day that my item was ordered. The tracking number never worked and today i verified it and the item was picked up by the shipping company. I had not received any email update but I totally forgive them. I believe that for management purposes, it's possible that they get tracking numbers in advance with their labeling handling...i guess it's a matter of rendering the numbers with the shipper before giving them the ok for a pick up at a later date when they get cfo approval and stuff...usually it's a smooth process that's done all at once or so I guess. my understanding is that everything is broken down to accelerate/complete what they can do until transfers go through and all..
I have found the dealers on this site to be top notch. There was a minor issue with my last order. I could of got all hot and bothered but I realized they are insanely busy. I finally got hold of a person who was helpful and cleared things up and all is fine. Not their fault just one of those things that can happen in the chaos that they are dealing with.
The stress over orders most of us are feeling is understandable due to what the government has done to this community. As said before the dealers I have had the pleasure to do business with are professional and easy to deal with. I am looking forward to spending more money with them in the future but for now this last little shopping spree has thinned the old wallet out a bit lol...
We are all in the same boat so as was said have drink, take a deep breath, and everything will turn out fine.
The stress over orders most of us are feeling is understandable due to what the government has done to this community. As said before the dealers I have had the pleasure to do business with are professional and easy to deal with. I am looking forward to spending more money with them in the future but for now this last little shopping spree has thinned the old wallet out a bit lol...
We are all in the same boat so as was said have drink, take a deep breath, and everything will turn out fine.
- Status
