Seeking advise on how we should we reply to this customer!

Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''

Could you ask him what from which bank credit card is it that so easily can cancel the payment? I would like to get such credit card
 
Could you ask him what from which bank credit card is it that so easily can cancel the payment? I would like to get such credit card

any CC company will reverse the charges, if the service you paid for is not provided, if the product is defective, or if the product is unavailable.
 
any CC company will reverse the charges, if the service you paid for is not provided, if the product is defective, or if the product is unavailable.

CC company reverses the charges right away only in one case - payment was not authorized by card holder. In all other cases they will open dispute case for 60 days with VISA or Mastercard. And I had many cases when dispute was not resolved in my favor. it's 50/50 .
 
CC company reverses the charges right away only in one case - payment was not authorized by card holder. In all other cases they will open dispute case for 60 days with VISA or Mastercard. And I had many cases when dispute was not resolved in my favor. it's 50/50 .

Get a better credit score and card then. Mine have reversed charges in cases with pre-owned guns sent and even items not being sent in time. Speak for yourself, not everyone.
 
Get a better credit score and card then. Mine have reversed charges in cases with pre-owned guns sent and even items not being sent in time. Speak for yourself, not everyone.

Thank you for advise. Did you do via dispute process and how long did it take? What company this credit card is? I want this Credit Card , have an excellent credit score.
 
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CC company reverses the charges right away only in one case - payment was not authorized by card holder. In all other cases they will open dispute case for 60 days with VISA or Mastercard. And I had many cases when dispute was not resolved in my favor. it's 50/50 .

Thats my experience too. It’s not automatic on user claim.
 
Credit card company’s don’t just reverse charges because you tell them to. If that were the case vendors wouldn’t accept them as payment. The only reason they do it is if your card was hacked or stolen. Credit rating has absolutely nothing to do with that policy and suggesting otherwise is just wrong.

They should reply order if you want don’t if you don’t. Go ahead and spend a whole day shopping around and then come back and order if/when you can’t find it anywhere else
 
This is actually a real thing. I have come across a few websites that were not accurate with their inventory and did just that. Ive even been at the stores with a salesperson showing the website did not match their inventory. It does happen.
 
You can reply by checking your inventory the. answer truthfully. Surprised you have to seek advice on such a simple act of honesty? Thank you now I can safely put you on the no buy list.

Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
 
I would respond as follows:

"Good morning_____________,

We not only take pride in what we do, but we actually enjoy doing it just as our customers enjoy participating in our shooting sports. As such, we believe our service has always spoken for itself.

We have many great customers (many of which are repeat customers).

To attempt to open a business relationship in such a negative tone makes us reluctant do do business with you.

While we do have stock, we urge you to find what you are looking for from another source; one which you already have a positive working relationship with.

Thanks for your enquiry.

InterSurplus Inc".

Doubtful, but it might teach some manners that his parents failed to teach.

The guy is trouble and an ass-hat.
 
Just let that customer pass..
If he had any brain he will have first asked if the brass was in stock..making treat mean ‘eject button ‘ in my book.
Answer him “brass is not in stock “ even if it is…

you call amazon when you order to check if the item is in stock?
 
Wow 214 posts and 20,000+ views and still going strong

I've said it once and I will say it again.... hat's off to Intersurplus for owning this thread and not locking it down when it went sideways..... perhaps we may even see an apology?

Till then the message is still resonating and helping educate the unwashed masses..... :)
 
Honestly I would let them know if it's good to go and offer to cancel the transaction or refund if it isn't.
I got locked into a very very Long wait for some Lapua brass in the past. It took half a year, not the fault of the seller
but it was horrible waiting that long.
you know how it is new and shiny is exciting.
 
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