Seeking advise on how we should we reply to this customer!

53Izzy744 said:
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Great! More choices for the rest of us.
 
Youzawhale said:
...except there was nothing ridiculous about the customer's question, so Intersurplus trying to mock it for attention falls very short of what could qualify as even slightly humorous...

So evidently a majority of people are instead calling this out for what it is : highly questionable judgement on the business' part.

They asked for advice, they got it.
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It's humorous to me that there are clearly people who find it funny. But there's also the group that are insulted and insist that the people who find it funny are wrong. Humor is in the eye of the beholder.

If you can't figure out why it's funny, my apologies. I guess you've never owned a business. If someone says anything similar to me or my employees, it's funny.
 
53Izzy744 said:
Where was the silly part, again? The part where the customer wanted confirmation that they do, in fact, have stock? Probably so that they won't be screwed over and be out money while playing telephone tag with them while dealing with a back order and/or refund?

Seems like it is an easy reply for a business to answer the guy's question, and not air it out in a public forum trying to make it look like the customer is absolutely unreasonable.

But hey, you think what you want.
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The customer who sent the email which is the subject of this thread did not ask if there was stock. He said he would order, and he would cancel if the goods were not shipped promptly. So the email served no purpose except the drama itself. Therefore, silly AF.

I would bet that Intersurplus misinterpreted or had trouble understanding the reason for the nastiness in that email, given English is not their primary language.

If someone I had never met or dealt with crossed the street to tell me they would beat me if I wasn't nice to them, for no apparent reason other than being in a bad mood - I would probably not give them a sweet and happy reply either.
 
jethunter said:
The customer who sent the email which is the subject of this thread did not ask if there was stock. He said he would order, and he would cancel if the goods were not shipped promptly. So the email served no purpose except the drama itself. Therefore, silly AF.

I would bet that Intersurplus misinterpreted or had trouble understanding the reason for the nastiness in that email, given English is not their primary language.

If someone I had never met or dealt with crossed the street to tell me they would beat me if I wasn't nice to them, for no apparent reason other than being in a bad mood - I would probably not give them a sweet and happy reply either.
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Being critical about english skills is dumb if you lie. Read the first sentence... Then the second. Both are completely different than what you said.

What exactly about the few lines of an email is nastiness? Why would you compare it to someone threatening to beat you? That's a false equivalency. Very huge jump to a valid question answered in an appropriate way. Sorry you dont like how it was worded? If you have it in stock and ship in a few days then deal, if you have in stock and cannot ship within a few days, thats no deal, if they claim to have stock but dont, thats no deal.

They have chosen to air this strange perceived grievance and now have to deal with the consequences of their post whether rational or not. They have left a bit of a sour taste to a lot here and I dont blame them.

They choose to advertise a lot of products they do not have stock for, it seems like an unreasonable response to a reasonable question.


What a weird post..
 
hsatimmy said:
Being critical about english skills is dumb if you lie. Read the first sentence... Then the second. Both are completely different than what you said.

What exactly about the few lines of an email is nastiness? Why would you compare it to someone threatening to beat you? That's a false equivalency. Very huge jump to a valid question answered in an appropriate way. Sorry you dont like how it was worded? If you have it in stock and ship in a few days then deal, if you have in stock and cannot ship within a few days, thats no deal, if they claim to have stock but dont, thats no deal.

They have chosen to air this strange perceived grievance and now have to deal with the consequences of their post whether rational or not. They have left a bit of a sour taste to a lot here and I dont blame them.

They choose to advertise a lot of products they do not have stock for, it seems like an unreasonable response to a reasonable question.


What a weird post..
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Lol. Yes, they will live the consequences and I doubt t that is of consequence.

If you want to explore English language more fully, explain what part of Intersurplus first post is out of line? What did they do wrong?
There is no personal information, there is no dissing. They asked a question regarding a message they received which does mean they are looking for interpretation. What sin did they commit, einstein?
 
jethunter said:
The customer who sent the email which is the subject of this thread did not ask if there was stock. He said he would order, and he would cancel if the goods were not shipped promptly. So the email served no purpose except the drama itself. Therefore, silly AF.

I would bet that Intersurplus misinterpreted or had trouble understanding the reason for the nastiness in that email, given English is not their primary language.

If someone I had never met or dealt with crossed the street to tell me they would beat me if I wasn't nice to them, for no apparent reason other than being in a bad mood - I would probably not give them a sweet and happy reply either.
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Business member sticking up for another business member caught out being stupid…says a lot about you & your attitude towards your customers.
 
I run a small business, and have been part of running businesses for 30 years. If a customer emails in a question, it is always best to reply to the question as directly as possible with as much detail as possible. This should remove any perceived confusion on the customers end.
If the customers reply to your info is unsatisfactory, you DO have the right to refuse their business.
Now that being said, as someone who runs a business, no matter WHAT or HOW the customer worded their email it is beyond unprofessional to use a web forum as a way to either ridicule said customer anonymously , or to try and elicit advice from the
members of that forum on the customer interaction.

Poorly handled InterSurplus.
 
AlphaCharlieDelta said:
I run a small business, and have been part of running businesses for 30 years. If a customer emails in a question, it is always best to reply to the question as directly as possible with as much detail as possible. This should remove any perceived confusion on the customers end.
If the customers reply to your info is unsatisfactory, you DO have the right to refuse their business.
Now that being said, as someone who runs a business, no matter WHAT or HOW the customer worded their email it is beyond unprofessional to use a web forum as a way to either ridicule said customer anonymously , or to try and elicit advice from the
members of that forum on the customer interaction.

Poorly handled InterSurplus.
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100 % agree

Only "deplorable old windbags" will disagree with you
 
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