Seeking advise on how we should we reply to this customer!

7mmremmagnum said:
How about drop the douche attitude and sell him the product. I own two small businesses, one directly affected by reviews, customer service and word of mouth.
Just an FYI, this is a prime example of how to lose business.
One of my businesses a large portion of the clientele is 50yrs old +++ men. Not all of them are fluent with the internet, email or online payment.

You'd be doing yourself a favor not to bash those clients publicly. But what do I know, small businesses are thriving in Canada, and small shops like yours are competing great against big box stores like Cabelas im sure lol
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Canuck65 said:
Instead of being douchy and making fun of the customer, …. Maybe help him?
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7mmremmagnum said:
And one more note. Your website is absolute garbage. Out of all the junk you sell, 75% of it isnt in stock anyway.
So doesnt this customer have a legit question to ask if the item is actually in stock???
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this
 
I have no sympathy for our canadian gun stores anymore.

They have gouged the f*&^ out of us the last few years. Many rifles have gone up 100%. So yeah...don't gouge lol.
 
Whats the big deal? If you advertise in stock and turns out you lied then of course a charge back is warranted. And fyi, the noun is advice and the verb is advise.
 
ashwood said:
Whats the big deal? If you advertise in stock and turns out you lied then of course a charge back is warranted. And fyi, the noun is advice and the verb is advise.
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Yes, that's how it works in a honest business, but Denis believes that he is entitled to keep some of your money for his troubles.
 
InterSurplus said:
Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
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Denis, trying to ridicule prospective customers in public, is despicable and unprofessional, this should be a warning and anyone reading this thread must really think twice before dealing with such a business.
 
InterSurplus said:
Actual email recieved, but this thread is for entretainment only...



''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
If so I will place an order.
If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
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Super professional…

Dont you have any friends you could take the piss out of your customers with instead of posting it in a forum?
 
In the unfortunate event that a store would have something advertised that is out of stock, the store will issue a 100% refund on the card, if it was charged to begin with. This has been standard practice for DECADES. A customer that threatens to dispute a credit card charge with a vendor prior to even placing an order with them is quite mind boggling and alarming IMO. Such a so called customer seems to have a habit of disputing his charges, and is every dealers nightmare.

If I am looking for something relatively hard to find, that I WANT, why in gods name would I threaten to dispute my card before hand? Makes no sense. I can think of a dozen better ways to approach a dealer...

And people wonder why small shops do not accept credit cards....
 
Having seen what small businesses deal with daily it's refreshing to see a company push back. That's my view anyway.
I've bought multiple items from intersurplus and never had any issues.
Admittedly their pictures could be a bit clearer but they are better than some other shops
 
aacollectible said:
In the unfortunate event that a store would have something advertised that is out of stock, the store will issue a 100% refund on the card, if it was charged to begin with. This has been standard practice for DECADES. A customer that threatens to dispute a credit card charge with a vendor prior to even placing an order with them is quite mind boggling and alarming IMO. Such a so called customer seems to have a habit of disputing his charges, and is every dealers nightmare.

If I am looking for something relatively hard to find, that I WANT, why in gods name would I threaten to dispute my card before hand? Makes no sense. I can think of a dozen better ways to approach a dealer...

And people wonder why small shops do not accept credit cards....
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I think the fact is most people would not start a relationship of sorts with a threat..... cleary buddy has some past online retail trauma he's dealing with that are likely the flip side of what your talking about.
 
This thread reminds me of the Knights that say Nee from Monty Python. The customer has parlayed a question, indulge him with an epic quest for his 22 hornets. Or throw sh!t down from the castle.
 
I think this post is very unprofessional. I have dealt with tradex many years and I still miss them so much. Honestly, I think the gunsports community in Canada would be better off without you. Overpriced, arrogant posts, don't expect any sympathy from me. I deal with grumpy customers every day and I reply in a PROFESSIONAL way.
 
There seems to be a *Surplus* of unprofessionalism. While we're on the topic, you spelled "Mistery box" incorrectly for an item under "FEATURED PRODUCTS" on your website.

Offer the man an apology and discount on his brass for this embarrassing display of business, instead of whoring for attention with such a despicable post.
 
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