Sent Cadex an email on an issue

[mareshow]

I'm having an issue with my rifle, just wondering what I should expect for response time?

 

[Denver Steve]

Never dealt with them, but for the price of the rifles, how the say they stand behind them, and the fact that they are Canadian. Should all point towards getting a reply very quickly, if you don't get a response right away, I would definitely call them. Emails soemtimes tend to take time to come through, our one manager at work, no matter how the email is sent to him takes half a day plus for it to come through...

 

[Bfranklin]

The email I have used in the past gave me a response time of under 24hrs, typically within 3-4 hrs if my question was during business hours.

 

[20YearsOfTannerite]

I'm having an issue with my rifle, just wondering what I should expect for response time?

Send a follow-up email and ask them.

 

[mareshow]

already done and phoned, they are working on it

for reference they aim for less than 48 hours

 

[swray1992]

I had an issue with a bipod I bought, they sent me a prepaid label and offered to replace it within 1 day of sending the email. They have a solid customer service base.

 

[Jay]

I dealt with them on my Cadex Tremor because THEY reached out to me! Super professional and fast service all the way.

Wish I had never sold that rifle. Sigh.

 

[M&P 40]

Cadex is awesome to deal with.

I had an extraction problem and sent a couple pictures as requested, they sent me a prepaid label the same day (it was a Monday) They got the bolt the next day and shipped it back the same day. I got the bolt back on Wednesday fully repaired no questions asked. Three days from start to finish (I reside in SW Ontario).