Sig Sauer Warranty in Canada
- Thread starter MD Charlton
- Start date
This is indeed a cyclical problem; Dealers were unable to acquire the product - end user find's grey-marketer with the product - Dealer looses sale and doesn't order the product for future sales.
Another issue is the semi-poor representation for Sig in Canada in the past, coupled with crazy markups. This left an opening for the grey-marketers.
We are working to expand our dealer network, ensuring the product is readily available to all.
We encounter this problem frequently - we are sitting on a very large inventory of all styles and parts of Sig; which is of little use when the dealer has no inventory. As mentioned above, we get into a cycle of dealers not realizing the sale, in turn they do not order (due to a perceived opinion they have no sales for a particular item).
As we grow, we are working to better advertise available product to the dealer network, as well as the buying public.
Thank you for your feedback!
This essentially covers wearable items (like mags) and sights (tubes burning out after 14 years). We try to be very fair with any return (so most items end up b
Thank you for letting us know - we will endeavor to have this rectified.
Regards,
MDC
Update for all of you:
We are working to add dealers to the list on our website - bear with us on this one. If you click on "all dealers" you will find the complete list.
Many questions have been asked as to which dealers are covered: if you purchased from a retailer that has an actual brick and mortar location (even if you purchased from them online) you are 99% covered.
Thank you to all that have posted positive comments and thanks, we really appreciate the support and appreciation. As some have mentioned, the Canadian Sig market is a bit of a mess, we are working to fix this for you.
Regards,
MDC
We are working to add dealers to the list on our website - bear with us on this one. If you click on "all dealers" you will find the complete list.
Many questions have been asked as to which dealers are covered: if you purchased from a retailer that has an actual brick and mortar location (even if you purchased from them online) you are 99% covered.
Thank you to all that have posted positive comments and thanks, we really appreciate the support and appreciation. As some have mentioned, the Canadian Sig market is a bit of a mess, we are working to fix this for you.
Regards,
MDC
- Location
- Saskatoon, SK
Will Sig products sold by Cabelas Canada be covered?
"We encounter this problem frequently - we are sitting on a very large inventory of all styles and parts of Sig; which is of little use when the dealer has no inventory. As mentioned above, we get into a cycle of dealers not realizing the sale, in turn they do not order (due to a perceived opinion they have no sales for a particular item).
As we grow, we are working to better advertise available product to the dealer network, as well as the buying public."
I have a copy of the accessories for the P226X6 PPC older version, Looking for the X Mount, dealers seem to be having difficult accessing, is this something you stock. I would send the image, but I can't link it here
As we grow, we are working to better advertise available product to the dealer network, as well as the buying public."
I have a copy of the accessories for the P226X6 PPC older version, Looking for the X Mount, dealers seem to be having difficult accessing, is this something you stock. I would send the image, but I can't link it here
PitBull1973
CGN Ultra frequent flyer
- Location
- Right Behind You
To show my support to the canadian market , I bought a 1911 scorpion from Wanstalls today
You misread or misunderstood my post and you are wrong about ITAR.
I didn't say that it was Canadian law, Sig did...the fact that it ISN"T Canadian law is what made it especially stupid. Sig readily acknowledged that there was no export restriction on the parts I wanted.
ITAR and DOHS are two different things. One is a trade restriction and the other is an agency.
ITAR does not prevent anything from being shipped anywhere...certain things are restricted and require an end user cert, that's all. Not every part is affected.
ITAR wasn't applicable in this case because the parts I wanted are not ITAR parts for Canada...which is why I was able to order the exact same parts from a reseller...Brownell's in this case.
Fair question since MDC wrote:
"Many questions have been asked as to which dealers are covered: if you purchased from a retailer that has an actual brick and mortar location (even if you purchased from them online) you are 99% covered."
I read that. Maybe you didn't.
I've PM'd MD Charlton with good results so far.
I did register my P226 on their site in late November or early December, but didn't receive a confirmation. Looking at their original map of authorized dealers, Wild West didn't appear on that map!
I'm thinking about other firearm warranties from sellers on this site now...ones that are far more difficult to actually contact in person!
I did register my P226 on their site in late November or early December, but didn't receive a confirmation. Looking at their original map of authorized dealers, Wild West didn't appear on that map!
I'm thinking about other firearm warranties from sellers on this site now...ones that are far more difficult to actually contact in person!
I love this tread so far ,
I think MD Charlton opened a can of worm with this
Many Big Box stores import their guns from the US directly , instead of paying a distributors a 20+% in mark up fee, and for what
the big word of WARRANTY ,
Big box stores really don't care , if you have 20-30 guns a year with issues , and the Canadian distributor is refusing to deal with the issue
most of them , they will replace these guns or repair them somewhere else
it is called , cost to do business
and at the end of the day , they are still making thousands of dollars in savings
I think MD Charlton opened a can of worm with this
Many Big Box stores import their guns from the US directly , instead of paying a distributors a 20+% in mark up fee, and for what
the big word of WARRANTY ,
Big box stores really don't care , if you have 20-30 guns a year with issues , and the Canadian distributor is refusing to deal with the issue
most of them , they will replace these guns or repair them somewhere else
it is called , cost to do business
and at the end of the day , they are still making thousands of dollars in savings
The problem is that the distributor does not offer the warranty, the manufacturer does. As long as the distributors bill SIG for warranty repairs, it ought not matter where the gun was purchased.
CZ-USA honored the warranty of the rifle I purchased in Canada, because their warranty specifically mentions that it is world-wide. Even after getting a lemon of a rifle, I will continue to purchase their products with confidence. Less so with SIG.
And while MD Charleton may continue to delete my posts, it does not change the fact that nowhere in the SIG warranty does it claim that the warranty is only valid in the country in which the gun was purchased or that the product must be purchased from an authorized reseller.
It does bother me that MDC seems to be adding conditions to which are not in the warranty itself.
FF
CZ-USA honored the warranty of the rifle I purchased in Canada, because their warranty specifically mentions that it is world-wide. Even after getting a lemon of a rifle, I will continue to purchase their products with confidence. Less so with SIG.
And while MD Charleton may continue to delete my posts, it does not change the fact that nowhere in the SIG warranty does it claim that the warranty is only valid in the country in which the gun was purchased or that the product must be purchased from an authorized reseller.
It does bother me that MDC seems to be adding conditions to which are not in the warranty itself.
FF
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100% agree, the manufacturer has the warranty, the distributor is simply the middle man, who is doing the work, and sending the invoice to SIG
I checked my warranty as well and it does not say it has to be from an MD Charleton approved retailer.
Since MD Charleton gets paid by SIG for any warranty work they do, your 100% correct that it does not matter where the firearm is purchased.
I don't think is about warranty at all, I think MD Charleton got complaints from the retailers about high prices, and competition from IRG, and instead of lowering prices they are trying to twist the warranty coverage in order to scare people from buying from IRG, to protect their high mark up retailers.
I think MD Charleton would have a lawsuit if they refused to do warranty repairs for SIG for someone who bought the firearm in the USA or IRG
I checked my warranty as well and it does not say it has to be from an MD Charleton approved retailer.
Since MD Charleton gets paid by SIG for any warranty work they do, your 100% correct that it does not matter where the firearm is purchased.
I don't think is about warranty at all, I think MD Charleton got complaints from the retailers about high prices, and competition from IRG, and instead of lowering prices they are trying to twist the warranty coverage in order to scare people from buying from IRG, to protect their high mark up retailers.
I think MD Charleton would have a lawsuit if they refused to do warranty repairs for SIG for someone who bought the firearm in the USA or IRG
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I agree with you 100% , but manufacturer like Nikon Canada & Korth group for Leupold, refuse warranty work on a regular bases for item they didn't get commission on it
it's funny how everyone wants to double dip , and at the end consumers get suffered
it's funny how everyone wants to double dip , and at the end consumers get suffered
Cost of doing business comes out of your pocket, keep supporting the "cheaper" big box stores. You would think with all the business experts on here we would have gun shops on every corner!
Warranty coverage has nothing to do with the retailers, or which retailer or big box store you bought your SIG from. This is simply about MD Charlton making claims that if you don't buy your SIG from one of their approved retailers that warranty is not valid, and that is simply false. I have read my warranty from back to front and no where does it say that I have to purchase my SIG from a MD Charlton approved retailer.
This is simply a stunt by MD Charlton to try to confuse customers and force them to pay higher prices for SIG firearms from their approved retailers instead of more competitively priced retailers like IRG
This is simply a stunt by MD Charlton to try to confuse customers and force them to pay higher prices for SIG firearms from their approved retailers instead of more competitively priced retailers like IRG
