Client bought drum well after website was updated and refused full refund. Wanted a "special exception" for free drum. Wife was quite rude to our staff on both occasions she called in on his behalf and hung-up both times.
I can't make calls from my location. I am sure if she was rude it was in response to your own attitude.The actual situation is laid out in my earlier post. You never offered a full refund, you offered to take it back on our dime.