Yes I understand that. There is no legal requirement to give them your PAL number, so its not going to be something they're upfront about or request with every transaction. Its a case-by-case basis, and in your case they found the likelihood of fraud to be too high.
Credit card fraud is a massive problem in recent years for these businesses. If they ship a flashlight out and then get a charge back on the credit card they eat that money. Clearly they have decided it is better to lose the odd sale than be on the hook for fraud.
The fact you're a new customer asking for next-day overnight delivery, which would mean the package is long gone by the time anyone does a chargeback only furthers the suspicion IMO.
I wouldn’t give any private info that goes beyond what it’s needed to buy something….and that is for anything , and it’s a matter of principle ,period. But I grew up in the 70’s after all. This generation now, hands over emails, phones numbers , and addresses to random businesses just because they are asked to do so, by the little young sales chick behind the counter , or to receive pennies in discount. Wait until all that info is used for something else that wasn’t intended for. The way it’s going, groceries stores will eventually ask you to open an account to buy bread

. As for the business in question , Tenda, it was clearly improvised, clearly amateur given the info they had, and shows no respect in general for customers given that I had multiple phone conversation with them. What I found arrogant also, was that during the phone call, when I was asked to hand over my pal info, and I asked them why ? They right away said , it was that, an EMT, or we cancel the order ! As they are doing me a favor for #### sake . Quite a silly and I don’t hold it back here…..silly to think that someone is trying to rip them off because I’ve asked for overnight shipping for a F….g flashlight of 400$. This is America, if it was possible to get it in an hour, I would have asked for it . Every major business that I know of, use the simple rule of comparing billing address vs shipping address .look at the attached receipt from the store who got my business instead, they look silly now with their improvised anti fraud measure for a flashlight .
Tell you what, Our government looks at all of us , gun owners, with suspicion and contempt…they think we are not responsible enough. The laws they implement, clearly indicate a total lack of trust for us, despite going thru the stringent licensing requirements and us being checked daily against a national database. And now , we have businesses that lives off our money, who are playing overnight fraud investigators ….and in this case, given I am posting with my CGN account, and given my history, they were clearly off the mark….
Anyway , I drove to Ottawa after my exchange with tenda , and bought what I needed , with respect and a big smile from an excellent business that now has a store in Ottawa , but is originally in Alberta .