No payment will be made for any expense incurred by the sender or the addressee in submitting a claim for a payment. No interest is payable on any claim payment.
When no coverage was included or purchased and Canada Post is liable for the damage, the postage fee will be refunded. The value of the Item must be declared on the shipping documentation. All indemnity payments will be made to the sender of the Item. If a lost shipment is subsequently found after a claim has been paid, then the sender or the addressee may take delivery of the shipment, provided that Canada Post is repaid for the indemnity, and the shipment is picked up within three months from the date that Canada Post sends Notice that the shipment has been found.
12.1.5 BLANKET EXCLUSION FROM LIABILITY
No claim shall be paid for a shipment where:
a) Canada Post shall have no liability for loss or damage of a consequential, remote or indirect nature arising from, or in any way connected with Canada Post's failure to deliver or failure to deliver time-sensitive mailings on time. Such loss or damage shall expressly include, but shall not be limited to loss or damage arising from the mailing of tenders, proposals, court documents, or solicitations of any kind;
b) Canada Post shall have no liability for loss, delay or damage of Items mailed to destinations outside of Canada containing prescription or non-prescription drugs, or other Items that may be subject to export or import prohibition or restriction;
c) it is sent using a Canada Post service where coverage is neither included nor purchased;
d) in the case of Collect on Delivery (COD) shipments, the service was used for the collection of funds owed on a previous account;
e) a common carrier would have been exempt from legal liability;
f) the shipment was lost or damaged due to events not reasonably foreseeable or controllable;
g) the shipment was of a commercial nature and was not requested by the addressee;
h) the claim is a result of the Customer’s failure to comply with the requirements applicable to the service selected, including items that are oversize and/or not adequately packaged to ensure safe transit through our automated system;
i) the loss or damage was in respect of a shipment that contained an Item excluded from coverage;
j) the loss or damage was wholly or partially the fault of the sender;
k) the injury or damage was not a direct result of the loss, damage, delay, non-delivery or misdelivery of any mail;
l) the shipment was delivered without any complaint or evidence of loss or damage, or insufficient evidence of loss or damage was produced; or
m) the addressee or sender fails to co-operate with Canada Post’s investigation.
12.1.6 TIME TO SUBMIT CLAIMS FOR LOSS OR DAMAGE
A loss or damage claim must be submitted in writing within 90 calendar days of the shipping date for domestic shipments, or six months of the shipping date for international shipments.
Canada Post is not obligated to act on any claim until all applicable shipping charges have been paid. The first claim must be made under any insurance or other source for compensation obtained elsewhere. Canada Post is not liable to the insurer.
12.1.7 MAKING A CLAIM
To initiate a claim, the Customer must contact the Customer Relationship Network at 1-888-550-6333 or 1-800-267-1177 or by email by visiting canadapost.ca (see Contact Us).
The Customer must provide reasonable particulars in support of a claim, including the following documentation:
a) b) c)
d)
For claims Post.
proof of mailing showing coverage,
proof of postage and, if applicable, additional liability coverage obtained and paid,
proof of value (documentation acceptable to Canada Post showing proof of sender’s value, either the sender’s cost, retails cost, repair cost, depreciated value or replacement value as deemed appropriate by Canada Post);
any non-recoverable provincial sales tax.
Notwithstanding anything to the contrary and regardless of whether other Items were included in the shipment:
a) Canada Post shall have no liability for loss or damage of shipments containing:
• bank notes
• stocks
• bonds
• negotiable premium coupons, or other securities or other instruments, whether financial or legal, that are negotiable by the bearer, coupons (excluding gift certificates)
• lottery tickets
• trading stamps
• travellers’ cheques
• liquid and dry patient specimens including biological specimens
• cremated remains
• organs
• animals; or
• any unacceptable Item as defined by the Non-Mailable Matter Regulations, as amended from time to time.
b) The maximum amount payable by Canada Post is:
i $500 for shipments containing:
• coins
• jewellery
• manufactured and non-manufactured precious stones and metals; or
• cancelled or uncancelled postage stamps.
ii $100 for shipments containing:
• gift certificates
• gift cards; or
• phone cards.
c) Canada Post shall have no liability for damage of shipments containing Fragile Items. Fragile Items include but are not limited to ceramic, glass, porcelain, mirrors, crystal, pottery, china, perishable items or items requiring refrigeration or temperature-controlled transportation.
d) Canada Post shall have no liability for damage of shipments containing Electronic Goods that are shipped in any packaging other than:
• the manufacturer's original packaging, which is undamaged and has retained its intended shape and strength;
• packaging that abides by Canada Post's packaging guidelines; or
• Canada Post's packaging for the shipment of electronics, including, but not limited to tablets and smartphones.
e) Canada Post shall have no liability for loss, delay or damage of Items mailed to destinations outside of Canada containing prescription or non-prescription drugs, or other Items which may be subject to export or import prohibition or restriction.
f) Canada Post shall not be held responsible by the Customer and the Customer waives all right of action against Canada Post for any loss or damage arising from, or in connection with, Canada Post’s acceptance of a monetary instrument for or on behalf of the customer that is for any reason dishonoured by the issuer thereof.
Looks to me that they have a lot of ways out of paying you..... Just saying.
