Title changed x2: Grey Birch Customer Service, and Fusion Incredible

Grizzly Adams said:
I've got a late model factory 10/22 with the plastic trigger housing, it has the most atrocious trigger pull I have ever encountered and accuracy reflects it.

Grizz
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Factory trigger was not terrible, but it wasn't good. I've got a BX now and its a noticable improvement. Its no Kidd/Timney (though i've never actually tried one of those), but it's definitely not responsible for 5" groups at 50yds lol.
 
Grey Birch said:
Check your PM's. The issues you are describing are the reason we discontinued the V Block design barrels and went to our fusion system. While we have discontinued the V Block barrels, if your issue proves to be a manufacturers defect we will upgrade you to a fusion system free of charge. Some of our earlier barrels left a little to be desired compared to the product we are putting out now that is dominating competition in Canada.
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PM'd you back. I love CGN, I love the dealer interaction here. I cannot get through via the GB website.
 
kombatkyle said:
PM'd you back. I love CGN, I love the dealer interaction here. I cannot get through via the GB website.
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For our error we will be upgrading your $300 barrel into a $600 Fusion LDR. In our early days, a few shameful items may or may not have made it our door.
As for the lack of response through our website, we apologize. We are upgrading our back end support system from Zendesk to something custom. Its. a project we should not have started 30 days before we move the company and our families to Florida.

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Please post groups here when you get it.
 

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Grey Birch said:
For our error we will be upgrading your $300 barrel into a $600 Fusion LDR. In our early days, a few shameful items may or may not have made it our door.
As for the lack of response through our website, we apologize. We are upgrading our back end support system from Zendesk to something custom. Its. a project we should not have started 30 days before we move the company and our families to Florida.

View attachment 597014

Please post groups here when you get it.
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I absolutely will :D
 
Are you going to keep some presence in the Canadian market, or retail through someone like Rangeview, or are we losing GB forever to the sun, sand, and orange juice?

(Watch out for Florida Man!)
 
old303 said:
Are you going to keep some presence in the Canadian market, or retail through someone like Rangeview, or are we losing GB forever to the sun, sand, and orange juice?

(Watch out for Florida Man!)
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Calgary Shooting Center is going to handle our sales and warranty with as much support from us as they need. It will be like we never left service wise for our customers here in Canada..... except you will all know that we will be buying what ever guns we want when ever we want.
 
Grey Birch said:
Check your PM's. The issues you are describing are the reason we discontinued the V Block design barrels and went to our fusion system. While we have discontinued the V Block barrels, if your issue proves to be a manufacturers defect we will upgrade you to a fusion system free of charge. Some of our earlier barrels left a little to be desired compared to the product we are putting out now that is dominating competition in Canada.
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Would these barrels be the same as what you originally advertised as the Worlds most Accurate? Never did respond upon the question of what bolt is used in Matt’s gun. Nice to see that your gonna stand behind your product, unlike last time!!
 
Longstud said:
Would these barrels be the same as what you originally advertised as the Worlds most Accurate? Never did respond upon the question of what bolt is used in Matt’s gun. Nice to see that your gonna stand behind your product, unlike last time!!
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bet your a pleasant person to be around....
 
Grey Birch said:
bet your a pleasant person to be around....[/QUOT
Well I consider myself quite fortunate to have not made your aquantance. As for the statement of " A FEW SHAMEFULL ITEMS MAKING IT OUT YOUR DOOR" , would this be this time or the previous business. A LEOPARD CANT CHANGE ITS SPOTS. Good ridance. Be careful in the new waters youll be swimming in as theyre not as tolerant as we are. Karma
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kombatkyle said:
No idea what your problem is, but you sound like a toddler having a tantrum...
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I’m not the one crying on here about a gun with a$300 barrel that shoots like buckshot out of a shotgun at 50 yards. I know ur problem and it’s moving across the pond.
 
Longstud said:
I’m not the one crying on here about a gun with a$300 barrel that shoots like buckshot out of a shotgun at 50 yards. I know ur problem and it’s moving across the pond.
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Longstud,
True - you were not crying about the gun the OP was talking about.

You were just crying because you felt that the vendor was doing the right thing. And you also believe that in the past, that was not the case. I don't know myself and I don't particularly care - but at the end of the day, what you did was call out the vendor because they were doing the right thing.

What did you hope to accomplish with your first post on this thread? I'm not sure how you intended to be heard, but I can say that it did come across as unkind.

Cheers,
Neil
 
neilselden said:
Longstud,
True - you were not crying about the gun the OP was talking about.

You were just crying because you felt that the vendor was doing the right thing. And you also believe that in the past, that was not the case. I don't know myself and I don't particularly care - but at the end of the day, what you did was call out the vendor because they were doing the right thing.

What did you hope to accomplish with your first post on this thread? I'm not sure how you intended to be heard, but I can say that it did come across as unkind.

Cheers,
Neil
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If your ok with the manufacturer admitting SHAMEFULL THINGS GOING OUT OUR DOOR, and your ok with that. Thats your business. I however work hard for my money and dont get a warm and fuzzy feeling when I pay good money for junk. Direct quote "I DONT KNOW MYSELF", on that front your correct! The rite thing wouldve been not selling the SHAMEFUL merchandise. But its not like its their first time. New name and same practices. As to your inquiry about my first thread, TRUTH. I also knew that wouldnt happen. Leopard and spot reference, probably dont follow. Im not crying but trying to prevent others from making bad judgements in buying. Dlask for one as well as Kidd and Volquartsen would be money better spent. If your looking for a paperweight I have some for you,Ill let you guess the manufacturer. Cheers Chris. Bye the way Neil, you have no idea what I believe or think.
 
Chris,
Thanks for explaining your intention.

I still think there are less combative and confrontational ways to make your point. Of course though, your personal style is yours alone to choose.

Cheers,
Neil
 
Beeron said:
kombatkyle,

I have a couple things to offer. In the interest of harmony, what follows is my OPINION based on MY experience (I tend to wax hyperbolic occasionally) and I do not mean it to sound haughty, even if it does.

1. First of all, putting good barrel on an old receiver (As others have said) is kind of shooting yourself in the foot. The receiver is foundational to the performance of any barrel. Also has been stated, the V block is Old Tech.

2. I shoot mostly precision 22lr and I get excellent groups out of my stock CZ 457 Varmint (granted it is sitting in an extremely good MDT Chassis, also made in Canada) with a variety of match ammo but i ALWAY, ALWAYS, ALWAYS allow the barrel to get used to the lube on the new ammo before I ever track a group. These are known as Fouling rounds and are super important. The only exceptions to this are SK and Lapua (both made by Lapua) use the same lube and in my experience, very little is required to switch to RWS as well as I think their lube is similar. Some of the rounds you may have shot might have had copper jackets which for me, is a huge no no in my rimfire guns as it results in copper fouling which is bad enough in large bore rifles but takes a long time and a lot of rounds to clear out of a 22. I never shoot copper in my guns, EVER! Apart from a firmly mounted barrel, the most important thing in accuracy (remember that accuracy equals repeatability) is consistent loads and in match ammo, what you pay for is QUALITY CONTROL. brass, Lead, and powder are all priced much the same. Even a coupe grains of powder make up a much larger percentage of a 22 load than they do in a 308 for example so it really counts.

For practice and plinking, I am currently working through a few bricks of RWS Target Rifle which shoots 1 hole groups at 50 all day, well under an inch at 100, and I can somewhat reliably shoot groups under 5" at 300 yards (better when I get a good wind read). It's not as good as Eley Match or RWS 50 or Lapua Center X but it is a LOT cheaper and readily available at tenda, tesro, etc..

All but the Eley you mentioned would never ever be put into one of my guns. CCI makes a good semi-auto pistol round in my experience but I would never hope to shoot groups. Remington make a nice shotgun and a great platform in centre-fire rifles but their ammo is garbage IMO, likewise Winchester. Match ammo only please. If it comes loose in a box of 300 or more, it's not good ammo and you can't expect it to group. The exception to this is SK Magazine which is hard to find dammit. I think Eley might also do loose bulk ammo. So OK, if it's Match ammo and it's loose..........lol

3. Finally and IMPORTANTLY for this thread, I have to give a huge Shout Out to the folks at Grey Birch who have provided me with much higher customer service than I could have expected or, frankly, deserved. They completely looked after me when it was me who messed up. By today's or any standard, I am super impressed. It has been a long time since I have experienced customer care like that. I am absolutely thrilled with my Fusion 16.1 and I eagerly await my fusion RDR (12.5") which I ordered just in time back in May.
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CCI SV is pretty decent and affordable. our favourite ammo is RWS, but any of the ammo you mentioned is good
 
Grey Birch said:
CCI SV is pretty decent and affordable. our favourite ammo is RWS, but any of the ammo you mentioned is good
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I've got a case of the CCI on the way, based on just about everyone's recommendations. I'll maybe try some high end match stuff if/when i can find it for a reasonable price. The only RWS I've been able to locate is on the lower end of their line, which i assume is only as good as the CCI SV.

a j cave said:
Just another pissen match. So many not helping the op. Glad gray birch stepped up. Good luck and keep us posted.
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I think it sounds like the ultimate problem was the barrel, an honest whoops from Grey Birch, which they are more than making up for here.

I will repost/edit this thread when i get ahold of the new gear. Ill do another SxS group with the grey birch and the bone stock 457, using the CCI ammo - and i expect this time the GB will beat the brakes off the CZ.
 
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