Ultimatum contact

I found they answered emails or calls when I ordered mine a few years ago. Too bad they are tough to reach now because I really like my sa deadline.
 
They might just be super busy trying to get the Diablo online and short staffed with Covid and flooding.
I love my Deadline and and will be buying a Deuce in the future.
Joe
 
joehunt said:
They might just be super busy trying to get the Diablo online and short staffed with Covid and flooding.
I love my Deadline and and will be buying a Deuce in the future.
Joe
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Not much excuse for not communicating with customers, and not a very sustainable business practice.

I image if they keep this practice up, there won't be an opportunity for you to by a Deuce in the future.
 
Well, guess that answers my question about contacting them…. I’ve phoned the number on the website several days in a row with no answer. I’ve also emailed them. Nothing. So far, this company seems inexcusably inaccessible. I think their products are on my sell/do not buy in future list. Accurate yes, but bad service (or no service) is inexcusable.
 
the_blacksmith said:
Well, guess that answers my question about contacting them…. I’ve phoned the number on the website several days in a row with no answer. I’ve also emailed them. Nothing. So far, this company seems inexcusably inaccessible. I think their products are on my sell/do not buy in future list. Accurate yes, but bad service (or no service) is inexcusable.
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I found the same.

They missed the mark on communication. They need an ultimatum.
 
the_blacksmith said:
Well, guess that answers my question about contacting them…. I’ve phoned the number on the website several days in a row with no answer. I’ve also emailed them. Nothing. So far, this company seems inexcusably inaccessible. I think their products are on my sell/do not buy in future list. Accurate yes, but bad service (or no service) is inexcusable.
Click to expand...

Plenty of great action manufacturers out there that will actually pick up the phone.

Not a huge loss if that's how they want to conduct business.
 
Haha I am not surprised. I pulled my deposit after over a year of missed B.S. launch dates for the defacto. It was funny I left messages for a couple days, then within an hour after I left a message asking for my money back I got an email confirming the money was returned to my CC. So he does listens to the calls, he just doesn't think you are worth responding to. This guy is a POS, the liberal government has more transparency than the way ultimatum is run.
 
This is not new. I had a similar experience with them. Got in on the Black Friday deal 2020, respected the 6 week lead time. Attempted to follow up after repeatedly, phone calls, emails. Did the facebook message thing, posted on here as well. It took me weeks. I did finally come a cross a secondary number just by fluke I and spoke to the rep a few times Tried to find it for you but I don't have it any more, I did finally receive my action in May 2021. Great action, however I will go with a different maker in the future.

I feel your pain.
 
Well, I gave up trying to contact deadline after 4 emails and a half dozen phone calls and a few voice messages. Just went to a local machine shop and ordered the part I need to be made. They’ve made a very loyal never customer for life. I can’t imagine a worse company to deal with, and I’ll tell anyone who will listen not to deal with them. So disappointing for a company that’s relatively local to me.
 
A friend ordered a barreled action over a month ago. Not a single point of contact. Multiple email/voice mail inquiries Re; ETA unanswered. Pretty piss poor CS and communication.
 
I met one of the Ultimatum guys at the German IWA trade show a week ago. If I understood right there were some internal changes but all seems go.
edi
 
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