Vortex Warranty...

[wheels]

Scopes can fail... but all you need to do is spend some time on various message boards and it seems that some of the Vortex lines fail more than other brands (not including crap like BSA, Scorpion, ZOS, etc). I would expect that from the Crossfire and Diamondback lines, but the Viper PST line can cost anywhere from $700 to $1000, so one would hope they'd be a little more durable. My PST had a defect right out of the box, so it was exchanged on warranty for a brand new one that I immediately sold.. and not just because I had a problem with the first one, the glass just wasn't to my liking. Vortex has an amazing warranty (something that i've stated on this site before most people even heard of the brand), but it is built into the price of the product.

 

[TDC]

How do you know what there failure rate is or how are the product was used?

Add "IMHO" to your post and it would read with more sense. The market will decide if their product is worth what they are asking. They don't sell Sh!t they sell product. See you can't even express yourself. Leopold doesn't have a factory in Vancouver but they have a repair center. S&W, Glock and Ruger have repair centers here in Canada as does Beretta, none to my knowledge has a factory here in Canada. Do you really believe Bushnell does their repair work in China or Taiwan or wherever their scopes are made now.

So for the serious hunters and shooters who shoot regularly with their rifles what scopes do you consider for serious rifle or center fire caliber use. Naw forget it I really don't care.

Take Care

Bob

If vortex owners ran their optics hard they wouldn't be running them.

Replacing parts in a firearm is much easier than working on an optic so its far from a fair comparison.

Bushnell is part of a larger company and sadly holds a large portion of the Low end optics market. They have the capital to offer several warranty centres. Leupold has several which tells me they see a cost savings in repairs over replacement.

As for good optics, see the brands I listed previously. Most do warranty at the factory. That's if your optic ever needs it.

Tdc

 

[legi0n]

Vortex warranty is great. And it should be because it's needed!

 

[HKMark23]

TDC the business model Vortex uses does not rely on over pricing to work. Maintaining a service department is not cheap. Rather than maintain a service center with technicians to repair their products it is simply less expensive to replace the item. Vortex products are competitively priced and are what they are. I am not sure what your "better" means. There are products made and sold at different price points and similar products that are designed for vastly different reasons. I don't need a $1,100 rifle scope on my Marlin 336. I use the gun for shooting at targets out to 100 yards and a $300 scope will do nicely for that purpose. Using cast bullets a $1,100 scope won't make the groups significantly tighter given my ability and the type of ammo I am using.


Take Care

Bob

Maintaining a QA/QC department isn't cheap either. Lack of one is evidenced by higher than average warranty claims. Again, this is not a problem. Should warranty costs begin to exceed the margins on new sales a company can just go bankrupt and restructure like countless pyramid selling organizations have done in the past. Its the model that counts, not the product. As long as new sales persist at the required rate, the model is upheld and its all good. Nothing to worry about.

 

[Canuck44]

]Maintaining a QA/QC department isn't cheap either. [/B]Lack of one is evidenced by higher than average warranty claims. Again, this is not a problem. Should warranty costs begin to exceed the margins on new sales a company can just go bankrupt and restructure like countless pyramid selling organizations have done in the past. Its the model that counts, not the product. As long as new sales persist at the required rate, the model is upheld and its all good. Nothing to worry about.

Ruger, S&W and Glock all use this model in the US. Works well if you have an established brand name where the market will tolerate the occasional loss item for a return trip to the factory.

Take Care

Bob

 

[HKMark23]

Ruger, S&W and Glock all use this model in the US. Works well if you have an established brand name where the market will tolerate the occasional loss item for a return trip to the factory.

Take Care

Bob

Albeit with a QA/QC department and warranty returns that aren't abnormally high.

I Will

Joe

 

[8 ball]

as great as it is that the vortex warranty and customer service is outstanding, it still keeps me from buying one, cause I hear so many people saying how great the warranty is, cause their unit took a poop!

-Tom

This.

 

[8 ball]

It is definitely service, but its not trust. It is the result of selling products with large margins, allowing Vortex the flexibility to simply replace optics rather than repair them. Any company that can continually send replacements and still make a profit is a company that is grossly over pricing their products. This is especially true with Vortex who seem to have a returned product story on this forum every week. There's no doubt other brands(better brands) have the same warranty and service, but the chances of needing it are slim to non existent.

TDC

And this!