Wanstall's finally responds;
- Thread starter HotSoup
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Runningfool
CGN Ultra frequent flyer
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- SW Ontario
Irony much? Substitute the word Wanstalls for people in the above sentence if you’re not sure what I’m getting at.
This whole situation sucks but guys, take a breath and try to think about this in practical terms...Wanstalls is a small business and I’m sure they want nothing more than to honor the deal they thought they could deliver. But what kind of small business these days can afford to eat a $25K loss like this?
I’m sure verbal agreements in the Gun and Gun accessory business are probably the norm...when I think of all of the guns I’ve bought in the past from retailers....I can’t imagine every one of those guns arrived in the retailer’s hands after a formal signed agreement was created. I would expect gun retailers in Canada have to move quickly to try to capitalize on the next big thing to hit the market. Every year in the Gun industry it appears the margins get thinner, competition grows.
I wasn’t on the preorder and I sympathize with those who thought they were getting something they are not. But I also sympathize with Wanstalls. Preorder people are pissed because the gun they want is going to cost them $500 more. Imagine how pissed you’d be if you were Wanstalls - you stood to make $20K ($200 X 100 orders) and that just vanished along with a good chunk of customer goodwill! M+M and north sylva will make money, customers get shafted with the NR-tax, but Wanstalls are the ones who got proper f&#ked in this fiasco.
more ironically or sarcatically are you meaning in our world there is nobody to be trusted ....
everyone here knows I'm a big spender
You take 250 big spenders like me that say I will never shop at your store again and I'll tell everyone who listens not to shop at your store ever again, you are going to see an impact on your sales
Maybe in 3-4 years a story will pop up here about a lgs that has to close it's doors, and everyone will shed a tear and ask why is this happening and they will blame trudeau or the aliens.
Well there you have it
You take 250 big spenders like me that say I will never shop at your store again and I'll tell everyone who listens not to shop at your store ever again, you are going to see an impact on your sales
Maybe in 3-4 years a story will pop up here about a lgs that has to close it's doors, and everyone will shed a tear and ask why is this happening and they will blame trudeau or the aliens.
Well there you have it
I'm not sure what the story with Wantsalls is or why they offered the full refund and not selling it at the initial quoted price. Maybe they decided not to carry M+M products at all.
Is a few dozen disenfranchised customers worth not loosing what's thousands of dollars of losses? What if they had to raise prices in other areas to make up for the loss they're taking making a few buyers happy? Some of whom already said they'd immediately put the guns up on the EE.
They would lose $50'000 on 100 rifles at the preorder price. That's somesones salary for a year when the alternate is people not even being out $1 and upset feelings.
Is a few dozen disenfranchised customers worth not loosing what's thousands of dollars of losses? What if they had to raise prices in other areas to make up for the loss they're taking making a few buyers happy? Some of whom already said they'd immediately put the guns up on the EE.
They would lose $50'000 on 100 rifles at the preorder price. That's somesones salary for a year when the alternate is people not even being out $1 and upset feelings.
Nothing to do about that.
After the show started they said they would honor the presale price to the ones who got on the presale.
Now they are saying nope we can't do that.
Promise something, tell us to relax, they do the exact opposite and not expect a reaction?
Anyone here defending Wanstalls has not been made aware of the chain of events
Yrs businesses lose money because of their chosen policy and their stand on their customers. That's called the cost of doing business. It happens to all businesses.
Or lacks a set and falls short on common sense.
They are the retailer. We are the customer. Whatever deals or relationships they have with suppliers is none of our business.
I do see it from their side. However, they are a business that assured us we were getting the rifle. Not once but twice. So I, as many others, took them at their word and thought it was done. So I, as did many others, jumped on deals for accessories (mags in my case). Now I'm sitting on mags that cannot be used in anything I own or that I currently care to own. So I'm out a considerable amount of money. The options presented by Wanstalls is really not going to cut it. They offer a "bate and switch" option or just my cash. What do I do with all the stuff I bought that is now worthless? But heck, I'm sure glad a business that makes hundreds of thousands on the Canadian firearms market isn't hurt. I am really tired of all the "feel bad for xx business" in these threads. None of them give a #### about us. They are a business out there to make money. If they truly cared they would have offered a sweeter deal. Offering a pre order (cause it worked so well the first time) on an 102 that is athe the same price as what SFRC sells for is insulting. I could just get it through them. Why let Wanstalls use my "invested" money to increase their market share. Not that I want a 102 but at least it should be offered at dealer cost. 10% discount is a joke as well. When.I worked at a gun.store my employee discount was 15%. Sorry but Wanstalls is just as at fault due to the lack of remorse in this. The options should hurt them a bit to save some face. I for one will not sing their praises. I don't think they intended any of this but the customer is not the one that should be hurt by their lack of business sense.
No, a retailer has an obligation to their advertised price to their customer
If your price is wrong well that's your problem because you can't do basic accounting enough to understand your costs or your risks, not the customer.
That's it
I have 10 infraction points so I cannot convey my exact emotions on this topic, but i purchased about as much in dollar amount on accessories and mags for this rifle than the cost of the deposit. Now what do I do?
Im tired of people defending the unethical behavior of some businesses here that promise to do something twice in writing, even making a point to tell us to relax and that our fears are wrong, only to have our exact fear materialize.
You are free to do what you want of course, but there is one thing certain in this universe you will never see me inside that store again, on premise or online.
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You must have misunderstood my post. I believe they should’ve manned up and produced the rifles one way or another. Period! I don’t care what m+m said or did. I’m not dealing with them. This will hurt Wanstalls in the end. Much worse than a few hundred dollars in dealer markup they’d have to eat in order to keep their word.
Agreed, I went into MEC to buy some new Solomon shoes. Found a pair I liked, tried them on, they just so happened to have a sale sign in front of the display shoe so I took the box to the cashier where they told me that only the other color was on sale and that the ones I had picked were not on sale. I told them that these shoes are identical to the one on the shelf with the sale sign so they gave them to me at whatever % discount the sale price was. Within five minutes they had gone over and moved the right shoe to the sale shelf.
Moral of the story, you advertise a price you have to sell it for that price even if it means a loss.
Don't feel sorry for businesses these they make millions off of us and don't give a rats ass about us once they have our money. They make money on every item that goes through their hands and taking a little loss on a few rifles isn't going to bankrupt them. Maybe the owner of Wanstalls has to sell his Escalade or maybe feels a pinch paying the mortgage on his 5 million dollar home but he won't suffer for long.
Plus, I really doubt that they would actually lose much money at all if they honored the pre-sale price, they may not make any money on it but it's not like they only make $100 per rifle on any sales.
I'd really like to know how many pre-sale rifles are involved, it can't be that many, maybe 50? I would bet that if they added an option to take the rifle at pre-sale price there would still be people that back out and even if they lose $100 per unit it doesn't add up to that much money in the big picture for a successful business.
Maybe they have decided that they want nothing to do with M+M and refuse to be a part of them making a single dime off of the Canadian market after what they did to them. That's how I feel about M+M and I know I'm not alone. I wouldn't give them $500 for one of these rifles.
North Sylva would have to have morals and ethics to do that, from my experience with them they have neither and I wish them nothing by failure in the future.
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Runningfool
CGN Ultra frequent flyer
- Location
- SW Ontario
I hear ya totally. And in a perfect world the manufacturer would have the same obligation to the retailer. In this case it appears as if the manufacturer suddenly told the retailer, “Yeah, you know how we were going to sell you those for $X, well now you have to buy them from NS and the price is $X+500.” . If that is the case then, as unfortunate as this whole thing is for the pre-order people, I don’t think any retailer should have to eat $25K.
Wanstalls went out on a limb with m+m pre-selling rifles they didn’t have. You and countless others went out on a limb buying accessories for a gun you didn’t have. It is a shame that both you and Wanstalls have to pay for what appears to be manufacturer greed.
Runningfool
CGN Ultra frequent flyer
- Location
- SW Ontario
They probably can’t. If they said they would do that NS could refuse to sell them to them, or NS could cut them off and not sell them the hundreds of other brands they distribute. Why would NS do this? Well to protect their other retailers of course! I bet most consumers in Canada would be surprised to get a glimpse behind the curtain of the retail Gun business in Canada.
So there were only 15 pre-orders?
i will say 3 only if i look the feedback of wanstalls ...
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