Wanstalls' Warranty Procedure sucks.

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Then that's Bad service as well.
Turn around is horrible and should never keep a customer hanging.
If you think waiting months or years to have a defected product you paid your hard earned money for is acceptable then
maybe accepting and tolerable customers such as you are the reasons why these retailers and companies say...Whatever we get to it when we can.
Not looking to argue just saying, its not good practice and no one stands up to it.

Clearly you haven't dealt with Ruger Warranty. Took 6 month for a replacement.
 
Just to let you know for all those eating popcorn watching the proceedings...the firearm is going to our gunsmith to find out what the issue is and if in fact it is a warranty issue. If it is determined to be a factory defect or a "warranty issue" a replacement firearm will be issued as he is within his 30 days as per our store policy.


10. "Firearms if proven to be defective from manufacturer and returned within 30 days will be repaired or exchanged at no charge."

We CANNOT just replace firearms as many, many times they are not warranty issues but rather dirty firearms, improperly put together firearms, reloaded ammo issues or general improper handling or misuse...Im not saying this is the case but manufacturers and dealers must go through the proper procedures to protect everyone involved. Im sure this will sort itself out once we hear back with a report from our gunsmith.

Gary
 
Wantstalls has some good customer service reviews, but I assure you, if you have to deal with Warranty issues then I would say they suck.
I am speaking from personal experience and not hear say.

I purchased a North American Arms Mini Master from them and received just after Christmas.
Shortly after receiving my registration, I took it to the range to have a little fun.
The Magnum Cylinder was defective and would not rotate to next cartridge and lock up.

I emailed Wanstalls Warranty and the sent me a return shipping label to have the firearm returned for Warranty.
Canada Post notified me that it was received by Wantstalls on Jan 25/16

Two weeks and zero contact from Wantastalls. After 3 phone calls I was told today that is was sent out to Gunsmith.
I was also told that Gunsmith is backlogged and will not even probably look at it for another 3 weeks.

I'm extremely upset and no longer want this firearm.
I'm not sure what consumer rights I have and how to properly deal with Wanstalls. Seems us customers are always held down by throat when dealing with these issues in the Firearms field.

Anyone else have similar experiences?
This is bad customer service with regards to warranty.

\

I have had the same issue. But mine was with a VZ58 that had a head spacing issue. I sent it back to them and after 3 weeks I heard nothing back. It turns out that they sent the gun to a place called Movie Arms in Toronto to get fixed. I dealt with them directly instead of Wanstalls. They were a huge pain to deal with and their lack of communication is abysmal at best. So I sent it to them for them to hold onto it for a few weeks just so they could ship it to a place that is 45min drive away from me.

Brutal
 
I'm not sure why people think OP should get e new replacement gun. If there is a part that is out of spec, a new part will be installed and will once again be a brand new gun. Unless you think a gun in the store that was handled by hundreds of people is also not a new gun and ask for a discount cause it is not new in box.

I bought a 686 from old man Lever that had an out of spec cylinder stud. He said it was now a used gun and would not exchange it. Got the warranty work done by MD Charleton and it was better than new when I got it back. I was totally happy. Lever sucked on a personal level though.

All this crap over nothing. OP will get a part replaced with a new part, or a new gun entirely. Doesn't get any better than that.
 
Waiting periods unfortunately should be assumed in Canada. There are a few companies with good quick support but mostly it's a waiting game.
That said keeping customers informed is the key to long waits. As long as you know the timeline you should be prepared to wait patiently and if the time line expires then I'd say the next step in communication should be from the waranty depot or retailer...... unless they want to be pestered by people constantly calling or emailing about the time line?

Timely communication is the key to softening bad news and long waits. It's pretty easy to understand that anyone with a brand new item that needs warranty work is already a little upset..... why make it worse?

We are also seeing the coming of age of a group of customers who are not used to waiting for things like letters or post cards, don't like to make phone calls and are used to immediate gratification and communication. Somewhat self entitled to a degree......It's not getting easier to please the customer, but at the end of the day good old fashion communication is the key.
 
I'm not sure why people think OP should get e new replacement gun. If there is a part that is out of spec, a new part will be installed and will once again be a brand new gun. Unless you think a gun in the store that was handled by hundreds of people is also not a new gun and ask for a discount cause it is not new in box.

I bought a 686 from old man Lever that had an out of spec cylinder stud. He said it was now a used gun and would not exchange it. Got the warranty work done by MD Charleton and it was better than new when I got it back. I was totally happy. Lever sucked on a personal level though.

All this crap over nothing. OP will get a part replaced with a new part, or a new gun entirely. Doesn't get any better than that.

All this crap over poor communication.
 
Just to let you know for all those eating popcorn watching the proceedings...the firearm is going to our gunsmith to find out what the issue is and if in fact it is a warranty issue. If it is determined to be a factory defect or a "warranty issue" a replacement firearm will be issued as he is within his 30 days as per our store policy.


10. "Firearms if proven to be defective from manufacturer and returned within 30 days will be repaired or exchanged at no charge."

We CANNOT just replace firearms as many, many times they are not warranty issues but rather dirty firearms, improperly put together firearms, reloaded ammo issues or general improper handling or misuse...Im not saying this is the case but manufacturers and dealers must go through the proper procedures to protect everyone involved. Im sure this will sort itself out once we hear back with a report from our gunsmith.

Gary

Solid response Gary.
The fact that you guys are taking care of all shipping costs is a step up from most shops.
 
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