Warranty Round Two

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peterdobson

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Not looking for a lot of responses about would-be possible purchases, possibly warranty situations and so on, simply wish to show what dealers have to contend with, as this came in this week:

"Hi, I have a question for you

I have a Nightforce scope that I acquired second hand. Unknown to me it was NOT imported legally into Canada. I now need to take advantage of the warranty as the scope will no hold zero. Is there any way the scope could be transported to the US on your permits... then once fixed it could be sent to a US address (at which time I could either sell it stateside or have it imported legally). Any help you could provide me would be appreciated. Cheers,
###"

To which we responded that we can't help as have to sign a Statutory Declaration with Homeland Security for goods being sent to the USA for warranty. This we gladly due for customers who have legally imported product.

Best regards,

Peter
 
You roll the dice and sometimes you win,sometimes you lose lol. If I was putting that kind of quid out for a serial numbered scope, I would want to make damn sure it was legit and covered. At the end of the day, no brand is exempt from defect. My guess is he bought state side himself , rolled the dice and.....
 
While I'm not sure if I trust the person saying "second owner", this basically means nobody should buy a "smuggled scope". Essentially anybody who can't prove it was bought in Canada should not buy it second hand.

I still think your issues are with NF, not the people buying them. Customer information is great, but NF should be stopping sales to those selling in Canada "illegally".

Not that I own a NF, but all this back and forth would leave an aweful taste in my mouth if I did.
 
Shibby! said:
While I'm not sure if I trust the person saying "second owner", this basically means nobody should buy a "smuggled scope". Essentially anybody who can't prove it was bought in Canada should not buy it second hand.

I still think your issues are with NF, not the people buying them. Customer information is great, but NF should be stopping sales to those selling in Canada "illegally".

Not that I own a NF, but all this back and forth would leave an aweful taste in my mouth if I did.
Click to expand...

I don;t blame NF.
They can't be expected to police their customers. All/most businesses have a stipulation that a buyer must consent to, saying that they must comply with all laws. If the customer then violates that, that's not the manufacturer's fault.
They don't ship to Canada, so if their customer is in the US, that's as far as their responsibility goes.
 
I'll put a second word in for Phil at Trace in Calgary. Great guy to deal with. I have a beautiful Japanese made Simmons (Long before Bushnell bought them and wrecked the brand) that the crosshairs rotated in the tube during firing. I sent it to Phil and about $ 125.00 later it was fixed, cleaned and works wonderfully. I don't know if he can or will work on nightforce but it's worth asking him!

Scott
 
So someone buys scope "x" on the EE and a year later it craps out, what is he supposed to do? I know it's buyer beware but brand "x" should still be able to do something to help the customer and more importantly, support their product.
 
Benito said:
I don;t blame NF.
They can't be expected to police their customers. All/most businesses have a stipulation that a buyer must consent to, saying that they must comply with all laws. If the customer then violates that, that's not the manufacturer's fault.
They don't ship to Canada, so if their customer is in the US, that's as far as their responsibility goes.
Click to expand...

Absolutely it is.

NF should be protecting their brand, as well as their CDN suppliers if this is the case. Peter and ATRS should take it up with NF, not the users buying used NF scopes or those shopping for a better deal. That's customer information, not slandering a customer looking for a deal who may not be informed of ITAR regulations.

Glad I own a few Vortex Razors with all this back and forth going on with NF.
 
This isn't flying the space ship. Buy a smuggled scope and you could be SOL. This isn't a Nightforce problem, it's a ITAR problem. Don't like ITAR? Run for President.
 
Does nightforce keep a record of what serial numbers were exported properly, could a person call or email them and check to see if their nightforce scope was legitimately imported, thus valid for warranty ?
 
I love how people here blame NF when its a ITAR problem... lol... :HR:

Sightron has the same policy I believe and so does Nikon.
 
So, the guys buys a scope.
Turns out is is possibly in need of some tlc.
Finds out the $$$ scope is imported illegal(violation of Itar rules), tried to figure out how to send back to USA
for possible service?
Welp, not being fond of export/importation paper work my second step after all us here @ CGN have had a go would be to call the Canadian distributor and ask them how many scheckles will it take to repair my second hand scope (regardless of point of purchase).
But , that is just me.
BUM , did you get many rides in this past summer on the Hog?
Tight Groups,
Rob
 
I <3 M14 said:
Yes they keep track of which ones were sent to us or cdn locations
Click to expand...

So they keep records of individuals importing scopes from US retailers?

i ask again, how is someone supposed to know where the scope originally came from and if it was brought in legally?
What about if the scope was brought in before ITAR?
This is all about customer service or the lack there of here in Canada.

This is not an attack on Peter but if you sell brand "x", you should support that brand. If the scope is a grey market scope, offer to help the individual get they proper paperwork in order(the manufacturer can help here)and get it fixed so he doesn't have a $2500 paperweight.

The bottom line here is that someone bought that scope originally and Nightforce made money, it doesn't matter from who or where, they need to support their product.
 
in my case, with 2 leupolds, the Canadian distributor offered to help but the cost in the end was highly prohibitive
I'll agree with others here that it isn't the scope makers issue it is fully an issue with ITAR and that is unfortunate.
buyer beware is the golden rule.

a buddy just found that out the hard way with bc's new atv insurance laws.
bought off craigslist a couple years ago, with paperwork ect ect....... turns out to be stolen from alberta with fraudulent paperwork
buddy is SOL (6000.00) ...... should he blame Yamaha?
 
We are presently helping with warranty/repair with pre-ITAR NF, Leupold and US Optics(we are not a dealer) scopes. US Optics is assisting and Korth will be contacted this week for Leupold. These scopes were legally imported into Canada.

Regards,

Peter
 
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