When do you reply back to customer messages?

[IainB583]

What is your timelines for replying back to customer enquiries?

I have an issue with an NEA-15. Emailed Monday night, left phone messages Tuesday and Wednesday.

Have not received any sort of reply.

Thanks

 

[gunnut4]

Same here. Had an issue with the Zap cane. On hold twice for an hour. Only to be cut off. Also left an email. If dealt with them a few times and have always had a positive experience.

 

[Still alive]

Call them.
1-866-960-0045

They are good people to deal with and great with the local shooting community. Maybe something came up.

 

[IainB583]

Call them.
1-866-960-0045

They are good people to deal with and great with the local shooting community. Maybe something came up.

That is the number I have left voice messages on 2 days running.

 

[Still alive]

Can Am does come on here. They will respond in time. They have a good rep so just be patient.

 

[CanadianBaconPancakes]

Maybe their very busy over there, They always contact me back right away.

 

[IainB583]

Thanks guys, I'll hold tight and sounds like they should be in contact soon.

 

[IainB583]

Received a PM with direct email contact!

Thanks Guys!