I have had some poor service from the Wholesale Sports mail order department, ( lost my order, didn't return calls) but service on my most recent firearm purchase was very very positive.
I bought a new Browning T-bolt .22 rifle last spring. After using it for a month, and maybe 300 round fired, the "gold" plating on the plastic trigger started flaking off. I went to see the manager of the Saskatoon store, Mr. Derald Dixon in person. He listened politely to my concern, and I explained I didn't expect such shoddy quality from a Browning and asked what could be done. I said I really did not want to own the rifle any more. He personally authorized a full refund, in cash. I was very impressed. Wholesale sports had no legal obligation to refund my money, he could have just referred me to Browning's warranty department. On top of that, he gave me some tips and contacts about some good varmint hunting spots. The personal care care and attention I received turned a bad experience into a very positive one. My advice, get to know your vendors personally, and talk to them!