Wolverine is looking for feedback!

[TreMoR]

I made many orders and it's a"hit and miss". Last week received a package poorly pack, with all stuff scratched inside the box, I wait to know how they will handle this.

 

[Jaaska]

20 years of dealing with Wolverine with no problems . I always call and talk to a sales rep if i have a question and then place the order .

 

[Dime]

I’ve have made a few purchases from Wolverine Supplies over the years and have always been extremely satisfied with the level of service provided. I’ve made a purchases from a lot of the retailers on CGN but Wolverine has always been at the top for me.

 

[Ravage]

Only issue I ever had with you as well as others is when Canada Post plays Marco Polo with my packages and then ends up sending them back to the vendor saying that it was delivered, But then how did you send it back then !!! So tired of having that conversation with them so honestly I have just given up trying with them, Either my package gets delivered to my house or it doesn't.

UPS, Purolator, heck even Canpar never an issue, Intelcom who does amazon never an issue but for Canada Post I might only actually receive 3 / 10 orders and I know this because I have been working from home for almost 2 friggin years now and my computer and desk is in front of my bay window looking out from my house 15 feet from my front door ! So ya other then the massive cluster F dealing with Canada Post I order from you guys quite a bit and receive more then I don't.

 

[Wolverine .303]

Has Wolverine reached out to anyone on this post for clarification regarding their bad customer service experience?

Not with me

Nope, really didn't expect them to either. This poll was set up to be a back-patting love-in.

I have to agree, it really pissed me off when Evan would not contact me back, I bought 3 rifles from him, I at least deserved a call back after leaving all those messages

Nope. Just the comments they posted on here. Basically they offered me a second chance to buy a rifle from them and make them their profit.
They couldn't care less about the time I wasted dealing with them, the time I wasted going to my bank and paying the amount charged on my credit card, the two days my wife made sure she was home incase the rifle got dropped off on the front steps, or the additional time I wasted dealing with them to find out where the rifle was. No offer of compensation for my wasted time.
Unfortunately for them, there are many other gun shops out there that offer excellent service, and those shops will get my business. I haven't looked on the wolverine website since.
I would agree that this poll appears set up to be a pat on their own back, but after seeing how many people received bad service, I don't think it has helped them much.

For anyone here who would like to have a conversation about there experience and a follow up, I'm sorry but we do not keep a running Tally of CGN user names against customer accounts so it can make it difficult to follow up with "handofzues" or "elKrusto".

For any of you who would like to have a conversation with myself and Matt ( owner ) , please email tysonl@wolverinesupplies.com and matthew@wolverinesupplies.com and we are happy to discuss your experience.

This whole thread was not intended as a "way to go kiddo" hip hip hurray pat on the back, I asked for feedback, good and BAD. Some have given good feedback and plenty have given negative. A business being around for 30+ years without negative feedback would be very suspicious to me! In the end we will never be able to have everyone walking away happy, in cases expectations can be beyond the scope of what the business is able to do. Other situations can easily be that Wolverine made a mistake! We are all human, mistakes happen and we do what we can to work past them.

Simply because a mistake is made doesn't mean that it's going to turn into a "gotcha" situation, consumer relations are a two way street and we do business to be a fair and upfront as possible.

I made many orders and it's a "hit and miss". Last week received a package poorly pack, with all stuff scratched inside the box, I wait to know how they will handle this.

Have you put in a claim on the website yet or followed up with someone specific?

 

[handofzeus]

"Conversation" about what exactly? I posted the direct reply I received about your company's error and the solutions I was offered were basically to accept the error and be satisfied with receiving half the order or send it back. For a company in business for over 30 years one would expect a more professional remedy to their admitted mistake. I wish you and your business all the best. Goodbye.

 

[BigRobb]

Has Wolverine reached out to anyone on this post for clarification regarding their bad customer service experience?

Not from this thread. As said already, this was supposed to go a different way I think… 80% happy isn’t exactly parade worthy.
I guess if we had all put our personal details up, all the issues would’ve been addressed. The pm system certainly wouldn’t have worked…
Either way. A conversation now means way less than a conversation in the heat of the moment when there’s an issue. Wanting guys to call in again to fight for something when they’ve already been told to pound sand.

A Few years ago, I had emailed Wolverine about a couple of items with no response. A thread came up about something unrelated and when someone suggested the op call Wolverine, I commented something about good luck getting a response. The next day I had a pm from Guy Pounder asking what had happened to spark the comment. He looked into it and found that they in fact didn’t respond to my emails and offered me 10% off my next order.
There was a stock issue with that order, but overall went off without a hitch.

 

[SupaHawt]

Can you address asking customers to pay for return shipping when a faulty item was shipped?

Can you address where customer returned rifles go? Is it put back for sale on your website?

 

[davide montini]

This is the best company to deal with....by far.....great people work there ...smart ...very knowledgeable...and full of resources
It’s always a pleasure to buy from them
I will keep on buying from them

 

[JBUG]

Haven't purchased anything from them yet but they have always promptly responded to my emails and answered all my questions.
Still weighing pro’s and cons on Delta 5 Pro, 90% sure I will be picking up this rifle and it will be from them.

 

[SupaHawt]

I am glad for those who received desirable service from Wolverine. I also have received good service from them…until I didn’t. It just happened to be a $3000 purchase when I didn’t.

 

[Karnage]

I've had nothing but positive experiences with Wolverine. Spent tens of thousands there over the years.

 

[SupaHawt]

My questions still stand regardless of how many good or bad reviews there are….

Can you address asking customers to pay for return shipping when a faulty item was shipped?

Can you address where customer returned rifles go? Is it put back for sale on your website?

I will add one more. If you put returned rifle back for sale on your site, do you specify it was either a demo or used rifle?

 

[City Boy]

Let's not muddy the topic with what they're doing to help everyone (including themselves) politically. The thread is about how well they have served their customer base and remember, THEY STARTED the thread.

Well I was just speaking to my experiences ... sorry yours and others weren’t as good.

 

[RobMcKay]

your website is panful, in every way. I cant count how many time I have backed out due to the load time. other than that you guys seem like great bunch.

 

[Ipscshooters]

Always a pleasure doing business with you guys, I remember I bought my first 858 from you, had about 5 other purchases and all have been top notch

 

[Sveinn84]

your website is panful, in every way. I cant count how many time I have backed out due to the load time. other than that you guys seem like great bunch.

Yeah it's super slow and clunky. Pics rarely load when trying to expand them.

 

[Sekler]

i always had a great business time with you guys dealing with stuff over email communication. Ordered many times different stuff and it was always a breeze.

My only constructive criticism is the website as some others talked about. Its engine could definitely be improved, especially on mobile (never tried it on a PC). keep it up otherwise and thanks for being a great store !!

 

[Wolverine .303]

My questions still stand regardless of how many good or bad reviews there are….

Can you address asking customers to pay for return shipping when a faulty item was shipped?

Can you address where customer returned rifles go? Is it put back for sale on your website?

I will add one more. If you put returned rifle back for sale on your site, do you specify it was either a demo or used rifle?

In this instance of this return ( RA-8790 ) , the claim was that there was perceived damage in the throat / rifling area of the firearm. The option of contacting the warranty center ( as Wolverine is not the warranty center for this product ) was provided, otherwise it could be returned to us here under the 7-day return policy for a full refund. Wolverine does not cover shipping costs under our policy for 7-day returns.

The rifle was sent back to us then was immediately transferred to the gunsmithing shop after the full refund was issued.

The gunsmith cleaned and inspected the firearm with an optical device known as a borescope. This device allows the user to see in great detail the surface of object he is viewing. After cleaning and inspection, no damage was found and it was released back into inventory for sale.

The firearm has never been shot, nor used ( unless you yourself did not disclose this information ) so no, it would not be listed as a second hand firearm. Products come and go every day and 7-day returns happen frequently, if the product is in new condition it is resold as is.

 

[AfroCowboy]

I also came to say your website is mostly not loading at all last couple days.

I did buy a restricted firearm from you last year, turn around time was VERY fast and that was nice.

Bulk ammo doesn't seem to be your bag and that is fine. Reloading components would be nice.

Your prices are a little higher than others, combined with MB tax it does discourage a thrifty, penny pincher like me.