Email them my bag of 100 brass only had 99, they forgot to subtract the weight of bag. They promptly sent me the missing brass.
Had another issue where they mistakenly market signature required resulting in no home delivery, had to pick up at post office (didn't bother to stay home), they provided discount for my hassle.
Great product/price/service, what's not to like.
PS. As to all the complaining about PAL# for viewing powder/primer. Need to give that to them anyways to order and order you will.