Have you tried their support recently? I have and it has improved tremendously....in the last week I have initiated a support chat 3X and been connected with a support person within minutes each time. So IMO they have solved much of their support issues. However, having a responsive support staff doesn’t exactly make up for a crap product.
Spypoint products are awesome when they work but infuriating when they don’t. I had major issues with my link evos when I first got them. Horrible support and issue after issue. But once I got the kinks worked out I was a happy camper....for about 18 months. During this time the cameras functioned but several times I watched animals large and small walk in front of the cameras and no pics - I’ve had this happen with other brands of cameras so I’ve learned to just accept that.
Recently I started having issues again. This time the support has been responsive but the issues can’t seem to be resolved. I had 2 cell cams working flawlessly for 18+ months and then out of the blue, both stopped transmitting at practically the same time. From my perspective is sure seems like spypoint changed something on their end but they deny this of course and because my cameras are out of warranty it appears I am sol.
At this point I would not recommend spypoint to anyone. Having a trail cam that sends pics to your phone is amazing! I will never buy another non-cellular camera. But I’m looking at options other than spypoint now. Cheap price and responsive support is great but when you factor in the frustration factor and a lifespan of <2 years, I think there are better options.
The Spypoint that quit here had a 2 year warranty.
Their tech was adamant my warranty had expired.
I told him to go to his web site and check it out.
He was still blabbering and no apology was forthwith.
I ended up sending it in and all that was needed was a software update.
This update is a procedure in itself that I can't get a grasp of.
Took it into a techi shop and the gal there was bewildered.
I'm pretty much convinced Spypoint has an expiry timer on their chit.
They keep changing models and with some of us nontechnical sort getting
frustrated with our non working units go out and replace them.
To update the Spypoint one needs an SD card and go to their site and download
the updates, stick the fruck'in card in yer camera and shazzzzam, it's updated.
This hasn't happened on the numerous times I tried it.
I am absolutely certain this Spypoint camera'ear is still serviceable, but I've
kawnsewm'd way too many brain cells trying to figure it out.
Fruck'im, I've put them on the chit list like I did with Bushienull.