I'm curious as to what Zeiss dealer in Canada you bought this scope from and what did they do to assist you? I see your from Van. Is. and the Zeiss rep from BC/Alta. was just here in my office and he has not heard anything about your problem. Phil.
Zeiss conquest .....never again...............
- Thread starter eclipse71
- Start date
GOOD NEWS,
I got a phone call this morning from Gentec Canada ( Zeiss Canada )
Unfortunately my scope (4.5-14x44 is discontinued)
But they will replace it right now by the
Zeiss conquest HD5 3-15x42mm with the same reticle Z800.
The Gentleman who I dealt with was able to reassure me and the
Riflescope should be in my place very shortly.
Thanks for your support!
I got a phone call this morning from Gentec Canada ( Zeiss Canada )
Unfortunately my scope (4.5-14x44 is discontinued)
But they will replace it right now by the
Zeiss conquest HD5 3-15x42mm with the same reticle Z800.
The Gentleman who I dealt with was able to reassure me and the
Riflescope should be in my place very shortly.
Thanks for your support!
Good to hear. You have seemed very reluctant throughout this thread to answer the question where you bought the scope. If you did buy it from an approved Canadian Dealer I suspect this could have been taken care of much sooner by just going back to them but regardless of where you bought it, I'm glad you found resolution.
There is no point to mention where I bought it, because I simply don't remember.
One of the thing being in the Forces, you move a lot.
From Wainright, Valcatraz, Dwyer, Comox, Winnipeg, Connaught, Arkansas, North Carolina, New York...
Pick one.
By dealing directly with the Company, I saved the useless third party.
I simply followed the manufacture instruction as per the link joint in this message.
Yes I will ear: You should have done this, done that. Or : "With us" or "our store" to make them look good, or make the other one look bad.
Fact is, in the past I have done that with very unsuccessful results.
The warranty is manage by the company not by the dealer.
Peoples who are interested to see and take the time to read:
You can find any relevant information on the ZEISS Website:
http://sportsoptics.zeiss.com/hunti...port/service-and-repair.html#service---repair
Also there is a Form you can fill in the bottom of the page.
Please enclose your name, complete return shipping address, daytime phone number where we can contact you and a letter stating any problems or services you would like to have our technician perform. Zeiss suggests that you ship the product using an insured carrier that provides optimal tracking (i.e. United Parcel Service, FEDEX, DHL). ZEISS is not responsible for product being shipped to ZEISS, the product shipment is the responsibility of the owner.
Our return method for shipping is UPS Ground unless otherwise requested. Expedited return shipping is available at the owner’s expense.
All billable repairs must be paid in full prior to performing the repairs. Billable repairs are subject to return shipping charges via UPS Ground. Expedited return shipping is available at an incremental price increase. We accept the following forms of payment - American Express, VISA, MasterCard, money orders and checks. Checks and money orders may be sent to the address listed below. Repairs paid via check must clear the bank prior to repairs being performed on the product.
In the US, please send it to our repair department at:
Carl Zeiss Sports Optics, Inc.
Attn: Service Center
711 Moorefield Park Drive, Building E
North Chesterfield, VA 23236
Canadian residents, please send to our distributor:
Gentec International
90 Royal Crest Court
Markham, Ontario
CANADA L3R 9X6
ph: 905-513-7733
