NEA 15 7.62x39

TheWhole9Yards said:
Well take it from me, mine blew up and they fixed it without any questions asked. Would I buy it again knowing this? Yes. Best bang for buck x39 AR out there IMO.
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you serious?
it blew up in your face bro! BOOOM in your face!
you must be suffering from ptsd, only way I can make any logical sense of your comment.
My CA blew up too, read my comments on CA. I would rather get kicked in the nuts by a llama, then castrated than ever owning a CA ar15 again.
 
What he had was not a Boom, it was a part failure.



Now these are catastrophic failures...Boom!

Ar15kaboom2_zps1zdede93.jpg

762d15_zps5teoitvu.jpg

GunExplosion_zpslm3a9ubw.jpg
 
mikethebike said:
you serious?
it blew up in your face bro! BOOOM in your face!
you must be suffering from ptsd, only way I can make any logical sense of your comment.
My CA blew up too, read my comments on CA. I would rather get kicked in the nuts by a llama, then castrated than ever owning a CA ar15 again.
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It didn't go boom, it honestly wasn't that exciting. I caught the charging handle in my face but other than that it was not explosive, not scary. My only hint aside from the handle was lots of smoke and a jammed bolt.

Man I wish I got it on camera.
 
I would argue that a catastrophic failure is in relation to the rifle, not necessarily including the shooters face.;)
 
Sqr said:
There is more to it when a gun fails such as these pictures show. Total carelessness by the operators is usually the case.
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:agree:

Also the point of my argument re NEA rifles, I could find one total failure (like above) from South Africa and the person who experienced it blamed it on the ammo if memory serves.
 
Here is an email directly from their president(see below). First he can not take the time to spell my name correctly, then asks me for my shipping info for the first time, then accuses me of dodging the question, makes a joke about the fact I was worried that this could have been a serious danger to my life, and then pretty much tells me if i can risk my life and get the rifle to fire, he will send me a free rifle?!?!?! so my life is worth a $400 piece metal...amazing experience. I pretty much begged them to make it right before I posted my experience, as I know how hard it is to stay in business (manufacturing) in Canada, our prices are not the best, Quality and Client Experience are the ONLY things that should keep us in business, so 4 weeks after this email I got this Johann (NEAG Inc)Mar 24, 16:52 Hi Angelo We received your upper and check all the components. The bolt was a 5.56 one. We replaced the bolt and firing pin and test fired 20 rounds. No problems in feeding or reloading. The uppers was approved for shipping to you. this also totally ignored the fact that the Bolt did not fit in the BCG properly, I sent a video showing it had to be hit in order to get the bolt to move.
Feb 24, 12:56
Hi Angleo,

This is Jeff, the president of NEA. I tried to give you a call serveral times. I hope this message wil do. Im taking time from my day to write you as i feel your email deserves a reponse from me directly. Im currently in Iraq with a customer who has taken deliver of over 1000 rifles in the last two months for their fight against ISIS. Based on this, i would take with a grain of salt any advice your range officer has for us on QC.

Please give us your address so we can send a replacement bolt out. The reason we have asked the dealer to be CC'd is because we are working with them to determine how a 556 BCG ended up in a 7.62 upper. They are tested prior to being sent to shipping so it either happened in our shipping department or at the dealers. So, before attacking our QC give us a chance to figure out what happened and get you a replacement so you can get shooting.

The reason no body has called you is the same reason our support department do not respond to any emails for support. We want a paper trail to track the quality of help given. I know you have already been asked to give an address so we can swap the bolts out, your delay in giving us your address is making it impossible to help you.

The 7.62x39 round cannot be chambered in a 556 BCG let alone make contact with the bolt face to have an out of battery failure which means you were never in danger of leaving behind a widow and fatherless chldren. If you can figure out how to make that set up fire out of battery ill send you a free rifle.

Thanks for your time
Jeff Hussey

North Eastern Arms Group Inc.
www.northeasternarms.com
support@nea.zendesk.com
 
Ohh, look another...

Whatever buddy...perhaps if you learned a bit about how the rifle functions you'd have not been ignorant enough to suggest it could chamber a round and fire under those conditions.

Arkangell said:
makes a joke about the fact I was worried that this could have been a serious danger to my life, and then pretty much tells me if i can risk my life and get the rifle to fire, he will send me a free rifle?!?!?!

The 7.62x39 round cannot be chambered in a 556 BCG let alone make contact with the bolt face to have an out of battery failure which means you were never in danger of leaving behind a widow and fatherless chldren. If you can figure out how to make that set up fire out of battery ill send you a free rifle.
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FYI...I'm pretty sure he wasn't suggesting you should try to fire a chambered round...in fact I'm as sure as I can be without talking to him.
 
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Smcx said:
It's all about perspective. I don't see a problem with their reaponse.
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+1

The down side of emails is the tone is totally open to interpretation. If you are looking for sarcasm its easy to find. Whenever someone ends and email with ... I read it as attitude or being condescending.

NEA does test fire all their rifles before shipping to dealers, mine came with the spent cases - did yours?

Johann can be slow with responses and light on detail, however in the end he has helped me out with not only the rifle failure but also my mag issues. By the sounds of it their warranty dept is always busy.
 
Smcx said:
It's all about perspective. I don't see a problem with their reaponse.
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Exactly. I don't suppose Arkangell would want to post his emails to NEA....judging by Jeff's comment about "never in danger of leaving behind a widow and fatherless chldren", it is pretty clear Arkangell laid it on pretty thick in his correspondence to NEA.
 
priceless, I waited 6 weeks to post anything here, and still you people find a way to make the company the victim, god forbid that a company ever tried to #### anyone over. I would be happy to fill up this forum with all of my correspondence if the naysayers would like, I am only trying to save you some time and money. And yes I did lay it on thick as I was under the impression that if my rounds were chipping off near the primer there was a good chance a round could have blew up in my face. so sorry for being ####ing concerned for my safety around firearms. the point was they called me a liar, and last time i checked when someone has a serious quality issue with one of your products you don't make ####ing jokes about it. it's ignorant plain and simple. so continue to piss your hard earned money into ####ty companies, I am used to purchasing firearms that work out of the box. when I buy a ####ing car I am not expected to do warranty work myself. Maybe Canadaammo would like to chime in as they were accused of swapping out the bolts of my rifle? Runningfool or anyone else for that matter if you would like my emails I would be happy to share them with you. exar-kunn@hotmail.com
 
Angelo mollo
Feb 21, 15:47

Hi,
I recently purchased an upper from a store, a Complete AR-15 upper 7.62x39mm in FDE, I took the rifle out to the range today, and after trouble shooting it for a long while, I realized the bolt is the wrong one. I hate to be the angry guy to write in, but this is a very expensive and apparent top quality product, I expect better controls in place to stop this from happening, what should have been a fun safe shooting weekend turned into a frustrated and potentially dangerous one. I will contact the store where I purchased it, but I thought you should hear from the end user instead of through feedback at the store level. I believe strongly in supporting our local manufacturers but mistakes like this will tarnish the amazing reputation that you have. I purchased it through Canadaammo although I assume the BCG was assembled at the factory, If I am wrong I apologize. even if this is done at the store level the perception is that this is happening at the factory, Range officer did not have any nice things to say about QC as of late. This is what prompted me to write the company directly instead of just returning the product to the store. Thank you for your time.

Angelo Mollo

Jeff (NEAG Inc)
Feb 21, 16:04

Hi Angelo,

Are you saying we shipped a 5.56 bolt in a 7.62x39 upper?
Please let us fix this directly for you. We will take care of correcting the problem.

Johann (NEAG Inc)
Feb 22, 16:01

Hi Angelo

Please send me a picture of the bolt, and the bcg will not affect the muzzle.

Thanks

North Eastern Arms Group Inc.
www.northeasternarms.com
support@nea.zendesk.com

Angelo mol
Angelo mollo
Feb 21, 17:18

Jeff,
Yes, the bolt seemed to fit a spent 5.56 in it, but would not fit a 7.62. I also had the range officer at Silverdale Gun Club (SW ontario) have a look at it to make sure I am not crazy. the only reason I checked the actual face is I could not move the bolt freely in the BCG and almost cut my finger on the sharp face of the bolt, which caused me to have a closer look at it. I can take pictures of it if you would like. the muzzle break on it was only half screwed on, to be honest I am not opposed to dealing with the store as with all the problems I may just ask them to swap it with a shorter one that they inspect before they send it. I don't know if the wrong BCG in the gun was doing damage to it? Thank you for your really quick response I was very surprised to hear back this fast.

Angelo
Hi,
I do not feel my issues are being taking seriously enough, someone should have contacted me about this with more then a send me picture it doesn't hurt the muzzle.. Let's leave out the fact 7.62 ammo was chipping as the bolt was slamming in them, which could have blown my face off. How long should I have to wait for your internal checks? I sent pictures 2 days ago, and I am wondering why there is a hold up? No one has addressed the issue why the store would want to be cc'd on your emails? What is going on should I be contacting someone to get this resolved, I really don't feel NEA gives a #### about the fact that this could have resulted in catastrophic accident. I have 8month old twins at home, would NEA raise my kids for me if I died because they don't QC their products?? I have not posted this to any social media, but I am feeling that with pressure my issues may actually be taken seriously. What is going on?

Angelo mollo

Jeff (NEAG Inc)
Feb 24, 12:56

Hi Angleo,

This is Jeff, the president of NEA. I tried to give you a call serveral times. I hope this message wil do. Im taking time from my day to write you as i feel your email deserves a reponse from me directly. Im currently in Iraq with a customer who has taken deliver of over 1000 rifles in the last two months for their fight against ISIS. Based on this, i would take with a grain of salt any advice your range officer has for us on QC.

Please give us your address so we can send a replacement bolt out. The reason we have asked the dealer to be CC'd is because we are working with them to determine how a 556 BCG ended up in a 7.62 upper. They are tested prior to being sent to shipping so it either happened in our shipping department or at the dealers. So, before attacking our QC give us a chance to figure out what happened and get you a replacement so you can get shooting.

The reason no body has called you is the same reason our support department do not respond to any emails for support. We want a paper trail to track the quality of help given. I know you have already been asked to give an address so we can swap the bolts out, your delay in giving us your address is making it impossible to help you.

The 7.62x39 round cannot be chambered in a 556 BCG let alone make contact with the bolt face to have an out of battery failure which means you were never in danger of leaving behind a widow and fatherless chldren. If you can figure out how to make that set up fire out of battery ill send you a free rifle.

Thanks for your time
Jeff Hussey

North Eastern Arms Group Inc.

Johann (NEAG Inc)
Mar 8, 13:43

We will get you a shipping label to send the whole rifle as is back to us. What is your address and what length of barrel is the rifleÉ

Thanks

North Eastern Arms Group Inc.
www.northeasternarms.com
support@nea.zendesk.com

Angelo mol
Angelo mollo
Mar 6, 17:47

This is a follow-up to your previous request #653 "Bolt video"

I am looking to get an update on my problems. it says here you are working on a fix?

Johann
Johann (NEAG Inc)
Mar 8, 16:58

Hi Angelo

Did you purchase a complete NEA rifle or just an NEA upper? If it is just the upper then I will send you a shipping label for the complete upper and if it is a rifle then I will get you a shipping label for the rifle. The reason I need the entire assembly is so that we can rectify the issues with the carrier and bolt and test it with the lower so that when it reaches you, there wont be any problems. I do not want to send you parts that you need to install yourself and possibly run into issues.

Thanks

North Eastern Arms Group Inc.
www.northeasternarms.com
support@nea.zendesk.com

Angelo mol
Angelo mollo
Mar 8, 16:39

Johann,
what is going on, I am wondering why now after weeks am I being asked to send the whole upper back. I do not understand why this is taking so long to get me what I need. I have asked repeatedly if this was dangerous and was assured it was not. Why now am I being asked to ship the whole gun back? I will give my address for the third time, but how can this be deemed acceptable for a customer concern, I know this is not your fault Johann, but seriously I paid $1000 for a product that not only is broken, but I have to jump through hoops to use it. I have refrained from posting any of these concerns to the forums but I honestly feel like my fellow customers deserve to know how this has gone. For full disclosure I will be posting all of these emails to the ar forums and to canadagunutz. While you may not care about my opinion, your potential customers will. I have never had an experience quiet like this before, I am thoroughly disappointed by NEA.

Here is my address for the third time.

Johann (NEAG Inc)
Mar 15, 11:11

Hi Angelo

We got the shipping label ready for the bolt carrier. You will need to send us the bolt carrier and bolt. Please send me dimensions of the package so that we can let canpar know what size package they have to pick up. Once I get the dimensions I will get you the shipping label.

Thanks

North Eastern Arms Group Inc.
 
sorry, if you think I was in the wrong, then I will have my brain examined. But I thought I was far more cordial then was required. there are quite a few more but i waited a few weeks before I got pissed off at being blown off. If I purchase ANY product that is defective, I expect to have it replaced at no fuss and no charge. I do not expect people to drag their feet and imply I am lying that this could not happen.
 
Arkangell said:
If I purchase ANY product that is defective, I expect to have it replaced at no fuss and no charge. I do not expect people to drag their feet and imply I am lying that this could not happen.
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I wholeheartedly agree that when anyone purchases a defective product that it should be replaced at no fuss and no charge. And it probably would have had you done what most people would do which is return it to the place you bought it from (you didn't for your own reasons, I understand that).

Imagine if you bought a Sig upper that had a problem and contacted Sig about it....would you get anything other than a message to return it to the dealer you bought it from? Would you get an email from the CEO? Would you ask Sig what the hold up is because you sent them pictures 2 days ago?

I don't understand where in those emails it was implied you were lying. Is it because they asked you for pics or for you to send it back to them?

It sucks that your new toy didn't work the way it was supposed to. I get that. But your thinly veiled threats of going to social media and the whole, "I have 8 month old twins at home, will NEA raise my kids for me if I died" speak volumes and I will leave it at that.
 
Arkangell said:
priceless, I waited 6 weeks to post anything here, and still you people find a way to make the company the victim, god forbid that a company ever tried to #### anyone over. I would be happy to fill up this forum with all of my correspondence if the naysayers would like, I am only trying to save you some time and money. And yes I did lay it on thick as I was under the impression that if my rounds were chipping off near the primer there was a good chance a round could have blew up in my face. so sorry for being ####ing concerned for my safety around firearms. the point was they called me a liar, and last time i checked when someone has a serious quality issue with one of your products you don't make ####ing jokes about it. it's ignorant plain and simple. so continue to piss your hard earned money into ####ty companies, I am used to purchasing firearms that work out of the box. when I buy a ####ing car I am not expected to do warranty work myself. Maybe Canadaammo would like to chime in as they were accused of swapping out the bolts of my rifle? Runningfool or anyone else for that matter if you would like my emails I would be happy to share them with you. exar-kunn@hotmail.com
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I think you will probably need to post the photos/videos you took of your bolt for the apologists to believe you.

It also makes no sense to me that they are criticizing the standard of service you expected from NEA CS, while ignoring the fact that you had a real problem that took 7 weeks to get fixed (or not yet fixed?). Just another piece of evidence against their "NEA has been bad in the past, but their new rifles are 100%" narrative. It still seems these issues are still popping up at a rate of about 1 a month.
 
TheWhole9Yards said:
Why are you gobsmacked that I had to pay shipping? Its written in their warranty policy that they only cover shipping on outgoing warranty repairs.
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Paying any amount of money to rectify an error made by the manufacturer would leave me furious, let alone one that lead to a catastrophic malfunction. I say that as someone who's been very happy with his NEA rifle.
 
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