Working in a licensing department unrelated to firearms and knowing how we react when inquiries come in and reading this site for pointers made a big difference. I did a Pal to rpal upgrade and sent it registered mail April 9th and it was marked received in NB April 12th. I called later that week to ensure they got it. Next day it was on the website. I called in on April 20th and asked to do my interview and was given a reference and xtension for my references to call. They called that day. I called this morning and they said it was with the CFO. I then called the CFO in Ontario and they told me it only arrived a week ago..3 hours later my licence was issued. Note that this was an upgrade so no 28 day waiting period so from receipt in Miramichi to my licence being issued was 2 weeks exactly