Yes I have all his contact info from my friends dealings with him when he was in Ottawa; Mr. William Etter (the FRT guy)
If a place like Questar or Wolverine or someone is interested I can IM them the details, im not exactly sure if posting it all up would be a good idea, bombarding him with calls will make him do even less work on registering guns, as opposed to a few calls from big players (MP's or big businesses)
I've been dealing with Mr. Etter for years and know him quite well. He is not (unfortunately) the "head" of that department's decision process. I believe Murray Smith is his superior and directions come from higher up the 'chain', filter down through Murray to Bill and then throughout that department.
I don't think that bombarding Mr. Etter with phone calls will help us achieve our goal... it will simply take him away from the tasks at hand. If he spends his day returning/answering inquiry/complaint phone calls then he isn't spending his time processing applications and files. If you want to phone or contact anyone then I suspect you would be better to consider contacting his boss. Don't know that it will have any better end results, but I'm guessing it will be less disruptive to pending applications.
I say this only because I have been aware (on numerous occassions) where the work being done by that department came to a halt (literally) while everyone in the department was tasked to help respond to "Ministerial Inquiries" on various "issue" firearms the past year. In order to write a detailed written response all work on other files was halted... this affected our applications several times and in some cases can last for weeks.
Ultimately the complaints are simply passed down the chain. I don't believe that they are swayed at all by the complaints... why would they be? Their view is simply that they are doing "their job" and doing what's been "mandated". Their response will be that if you want time limits then pass legislation to do so... if you want quick decisions then pass legislation that clarifies the areas that are unclear and open to interpretation.
What we have now (frankly) is their response to the criticism's that they took a year or two ago over various previous classifications (G22, T97, etc.) where people complained that stuff had been let into the country and initially registered one way based on no actual examination or evaluation... only to later be examined and re-classified because the items didn't actually meet the criteria as initially classified/registered. Now everything is being examined and evaluated under a fine tooth comb... no quick decisions are being made unless all criteria can be conclusively met... without clear proof that items meet the criteria the files are held pending that conclusion.
That department does not have the manpower to do the job it is now tasked to do... and though I understand it's been authorized to hire more technicians, finding qualified people who want to move to Ottawa and do the job (for the pay being offered) is not as easy as you might think
Ultimately, if we want change it is going to have to come from the political side... the government has the power to clarify parts of the act that are causing 90% of the problems... they have the power to set time limits and they have the power to put in place a legal process to challenge or force decisions. Whether this new Conservative government actually has the desire or intention of doing any of those things is (in my opinion) doubtful. They made a "promise" to abolish the LGR but beyond that I have yet to hear anything about reducing firearm restrictions or fixing the Firearms Act. In fact we continue to hear talk (political) about changing magazine laws to make things more restrictive... creating more prohibited firearms from what are now restricted firearms, etc..
I expect that better results would come from complaints made to your MP than to the RCMP... and complaints made about the process of classification, the lack of accountability, lack of recourse, undefined terms (such as "variant"), etc.. In theory our MP's have the power to fix those things and to bring those concerns to both the government and the RCMP. If they contact the RCMP those are the issues you want them to be asking about... and trying to fix. Those are the issues we want the government to be creating new legislation to fix. Better definition (in law) of how a "variant" is to be determined... better clarification of what constitutes a "full auto" or easily converted "full auto" firearm. Right now the only clarification of that is a court ruling that was NOT particularly helpful to us and is now causing huge delays in the classification of new semi-auto firearm designs.
Just my opinions.
Mark