Bad Experience with Wolverine Supplies

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perception007

perception007

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I just had a bad experience with Wolvering Supplies.

I have been looking around for a new hunting back pack. I decided to buy the Eberlestock Gunrunner. So I started to dearch around for dealers and prices.

Wolverrine ended up having it for the best price I could find. So before placing my order I called them to discuss the availability of other colours because they only had coyote brown on their website.

So while speaking to them they had told me there were a couple of different prices depending on the availability of the other colours. They were going to call the manufacturer to verify the price and stock.

They then sent me a email with the availability of the different colours plus the price that would be the same as they already had listed on their website. In the meantime |I was telling my cousin about it and he wanted me to order him one too.

So I ordered 2 backpacks immediately after receiving the email from Wolverine Supplies.

The today I get a email with a quote with the backpacks at a higher price. So I called them to ask what was happening.

All they said id the manufacturer changed the price on them. This I do not belive. They had just called to verify everything.

Now they want me to pay a higher price than originally quoted. I asked them to stand by their original quote because they had just told me the price and they wouldnt.

In my opinion this is very poor customer service and a really bad way of doing buisness. If it was the manufacturer who had just quoted it to them I am sure they would of stood by what they said. The same should go for Wolverine.

I also just checked their website and now they have changed to price of the back pack online.

Brutal business and horrible customer service. Hopefully they don't do this to too many people.......
 
Was it a big difference in price between what you were initially quoted and what you were quoted after? Sometimes the price goes up for their supplier, and they won't turn a dime with their initial quote.
 
The problem is they had just called to supplier to quote me. I ordered right after. I didn't even wait one day. Once they emailed me the quote and how they wanted me to order it with my details and shipping details with payment information. I sent it right away. The difference is 17%.
 
This came up awhile ago with Wolverine I believe.

Salesperson quoted the dealers price prior to their markup, and then had to change the price later to make up for his mistake.

As has been said, when I quote a price to a customer it is expected to be followed, wrong or not.

That's just how the cookie crumbles in real life, but in gun sales in Canada, I have come to expect sub par service so.....
 
Are you looking at the Gunrunner or the Gunslinger II? They are TOTALLY different backpacks, and $329 for the unicam model (special fabric) is still a good price for a Gunslinger II. If its the Gunrunner as you claim, the price is the same and hasn't changed on their site in a dogs age, so I think you need to take another look. That pricing is pretty standard for that pack.

And no, I'm not a Woverine employee, just a very loyal customer who has never had a problem with them that wasn't solved immediately and they've gotten 1000's of my $$ because of it. Top service every time!
 
Man wolverine has taken a dumb in the customer service department lately. First Kel Tec and now stuff like this? Check out Warriors and Wonders they carry the bag your looking for and their customer service is next to none.
 
in the 'real world', mistakes happen. it's unreasonable to expect a retailer to abide by mistakes (even though some will at times). they're not in business just to satisfy you at all costs.
you're overreacting. i'd hate to be the McDs employee who forgets to put your happy meal toy in the box :)
 
I ran into the same problem a couple weeks ago trying to buy an Aimpoint product. Aimpoint raised the prices on their merchandise, but the company (which will remain un-named) hadn't gotten around to updating their stock or website. Boo-hoo. I told that company I was no longer interested and walked away. #### happens. More on topic, I just ordered a couple of parts from Wolverine and they sent me a part in the wrong color. No big deal, so I emailed them and told them what was up. 30 minutes later I got a reply telling me to return it and that they would send me the correct product. All it cost me was a 10 cent postage stamp and an extra 5 days of waiting. I think their customer service is on the ball. They could have let it sit for 24 hours but they jumped on the problem right away.
 
perception007 said:
The problem is they had just called to supplier to quote me. I ordered right after. I didn't even wait one day. Once they emailed me the quote and how they wanted me to order it with my details and shipping details with payment information. I sent it right away. The difference is 17%.
Click to expand...

Okay yeah I could see that would be a pain in the ass.
I have purchased a couple of things from them and have been generally satisfied. I ordered something and was told "it will come in X weeks" and when I e-mailed them after putting my deposit down and waiting, somebody said "no we can't get that - want something else?" I was expecting a small discount on something else for the letdown and lack of notifying me that it won't be obtainable after waiting so long, but no such luck. Ah well.
 
I'd be upset too. However speaking from my own dealings, sometimes it's better to lose the sale than take the loss.

I hope it works out for you.
 
Sh!t happens. Big companies with big markups will eat the lost.

OP went for the lowest price, then expected service level of high markup companies.
 
Not mentioning any specific dealer names - I buy from some regularly and avoid the rest. Vote with your dollars (assuming the item can be had elsewhere).

Businesses will either improve their practices or stand to lose reputation first, then sales next.
 
So, did you buy from them or are you complaining trying to find some sympathy?
Why rant about something that we are only hearing one side of.
You do realize they are a paid sponsor and they do have a few rules to abide by...as do we here on the open forum.
Crying about alleged raising of prices after the fact doesnt constitute fraud or warrant calling them out.
Tight Groups,
Rob
 
No I didn't buy it. They are open to post a reply on here as well as I am able to post the thread. If they are willing to do buisness in this matter then they should expect people to share their experiences. I found out about them through this website so this is where I should post my experience. People have good experiences with companies too and post them too. Mine just happenes to be bad.
 
wolverine has always been good in my experience

It's whiny shiit like this that get's you put to the back of the line though. Firearms companies in Canada aren't run by executive's, most are run by joe blow gun, and joe blow gun is going to have 100 sales tomorrow whether you tell him to pound salt or not, so he doesn't care.

I'm not saying that's the way it should be, i'm saying that's the way it is. Suck it the fukc up and live with it, or take your business else where. but if your panties are in a naught about something so little as a price increase then I think you'll soon run out of places to take your business too.
 
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