Bad Experience with Wolverine Supplies

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Bananatole said:
IO have no idea why people would order stuff like backpacks from a canadian firearm dealer. Making that choice by itself is basically just wanting to help out the canadian firearm industry, not to save money, backpacks can be ordered from the states and china. I would try to find them out of country first. We get raped here in prices for everything, wanted to support my local golf shop, they charged 300 dollars more than the online wholesaler..... i tried the clubs out at the shop and bought them online.
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Good for you.

Anyway, I don't see this as poor service. Wolverine has by far more happy customers that unhappy. Do they mess up - absolutely. So does everyone on this forum once in a while.

J
 
Juan For All said:
Good for you.

Anyway, I don't see this as poor service. Wolverine has by far more happy customers that unhappy. Do they mess up - absolutely. So does everyone on this forum once in a while.

J
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really good for me. thanks man. You can always judge the character of a man by hoe much he white knights..... amiright?
 
Bananatole said:
IO have no idea why people would order stuff like backpacks from a canadian firearm dealer. Making that choice by itself is basically just wanting to help out the canadian firearm industry, not to save money, backpacks can be ordered from the states and china. I would try to find them out of country first. We get raped here in prices for everything, wanted to support my local golf shop, they charged 300 dollars more than the online wholesaler..... i tried the clubs out at the shop and bought them online.
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Well I challenge you to find Eberlestock packs anywhere in the world shipped to your door cheaper than a Canadian dealer.

Plenty of things can be bought in Canada, including at Canadian Firearm Dealers for just as cheap as you can get anywhere else (unless it is from China and a knock-off).

Other stuff, not so much.
 
I'd be annoyed at the price change. Why does the supplier change the price after quoting it? On the other hand, stuff like that happens to a business. If they're honest and polite about it then c'est la vie.
 
I am very surprised because Wolverine is,according to me,the best online seller in Canada.
What you are saying is tipically problems I had with CanadaAmmo with a lot of trouble to get my money back as they didn't forgot to charge my card !
Wolverine can make mistake sometime maybe and CanadaAmmo always, choose which you can trust !
 
Here is a brief summary of what appears to have happened.

Customer e-mailed Wolverine Supplies for a price quote for purchase of some Eberlestock items.
Wolverine contacted Eberlestock to confirm on colours and prices. Colours were checked prices were not! This was our mistake. Price quoted was $149
Wolverine quoted from last year’s price list with the caution: Prices may come in slightly higher or lower than the above quotes.
Wolverine was in error in not stating we were working from 2012 prices and that prices were likely to change, this mistake again was ours.
Customer goes to place the order at the quoted price.
Wolverine confirms the correct current price of $179 advising the customer of the new price before taking a deposit.
Customer declined to order.
The first that I know of any problem is when I read the complaint on CGN.

Given that we failed to confirm a price Pat called the customer and everything is resolved satisfactorily.

I take great personal pride in Wolverine Supplies and I always take any attack on our reputation or standard of service very personally. We have a great team here, twenty full time staff and everyone works extremely hard. Mistakes happen, and when they do I take full responsibility the same as when we have successes they are due to the efforts of my staff.

What I do take offence to is when a customer has a problem and goes on a public forum before the problem is brought to our attention. If any customer brings a problem to our attention, be it a faulty product, overcharge on shipping, bad service or anything else and we fail to correct it to your satisfaction then feel free to tell the world, but please call us first.

In future I will simply delete any thread that is a customer complaint that is started here before we have the first opportunity to resolve it.

Thank you for your understanding.
 
Mr Wolverine said:
Here is a brief summary of what appears to have happened.

Customer e-mailed Wolverine Supplies for a price quote for purchase of some Eberlestock items.
Wolverine contacted Eberlestock to confirm on colours and prices. Colours were checked prices were not! This was our mistake. Price quoted was $149
Wolverine quoted from last year’s price list with the caution: Prices may come in slightly higher or lower than the above quotes.
Wolverine was in error in not stating we were working from 2012 prices and that prices were likely to change, this mistake again was ours.
Customer goes to place the order at the quoted price.
Wolverine confirms the correct current price of $179 advising the customer of the new price before taking a deposit.
Customer declined to order.
The first that I know of any problem is when I read the complaint on CGN.

Given that we failed to confirm a price Pat called the customer and everything is resolved satisfactorily.

I take great personal pride in Wolverine Supplies and I always take any attack on our reputation or standard of service very personally. We have a great team here, twenty full time staff and everyone works extremely hard. Mistakes happen, and when they do I take full responsibility the same as when we have successes they are due to the efforts of my staff.

What I do take offence to is when a customer has a problem and goes on a public forum before the problem is brought to our attention. If any customer brings a problem to our attention, be it a faulty product, overcharge on shipping, bad service or anything else and we fail to correct it to your satisfaction then feel free to tell the world, but please call us first.

In future I will simply delete any thread that is a customer complaint that is started here before we have the first opportunity to resolve it.

Thank you for your understanding.
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Figured it was less than the hoopla created here.

Bananatole said:
really good for me. thanks man. You can always judge the character of a man by hoe much he white knights..... amiright?
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Um? Sure I guess?

J
 
This is why public forums are better than the better buisness bureau, Retailers can't hide anything. Good for you Mr. Wolverine. for makeing it right. I hope you gave him the original quoted price.
 
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Mr Wolverine said:
Here is a brief summary of what appears to have happened.

Customer e-mailed Wolverine Supplies for a price quote for purchase of some Eberlestock items.
Wolverine contacted Eberlestock to confirm on colours and prices. Colours were checked prices were not! This was our mistake. Price quoted was $149
Wolverine quoted from last year’s price list with the caution: Prices may come in slightly higher or lower than the above quotes.
Wolverine was in error in not stating we were working from 2012 prices and that prices were likely to change, this mistake again was ours.
Customer goes to place the order at the quoted price.
Wolverine confirms the correct current price of $179 advising the customer of the new price before taking a deposit.
Customer declined to order.
The first that I know of any problem is when I read the complaint on CGN.

Given that we failed to confirm a price Pat called the customer and everything is resolved satisfactorily.

I take great personal pride in Wolverine Supplies and I always take any attack on our reputation or standard of service very personally. We have a great team here, twenty full time staff and everyone works extremely hard. Mistakes happen, and when they do I take full responsibility the same as when we have successes they are due to the efforts of my staff.

What I do take offence to is when a customer has a problem and goes on a public forum before the problem is brought to our attention. If any customer brings a problem to our attention, be it a faulty product, overcharge on shipping, bad service or anything else and we fail to correct it to your satisfaction then feel free to tell the world, but please call us first.

In future I will simply delete any thread that is a customer complaint that is started here before we have the first opportunity to resolve it.

Thank you for your understanding.
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A good and fair response. Would you allow a customer complaint however if the problem could not be resolved?
 
If the OP is the future of shooting sports enthusiasts, we are in a lot of trouble.

There needs to be a "Smack" button for posts such as these where OPs demand instant gratification over small world issues.

I personally am dealing with an issue with a site sponsor/vendor.

I could put it out there, #####, wine, moan, and complain, but unlike a lot of new members here, my maturity has also provided me with the art of negotiation paired with patience.
 
Mr Wolverine said:
Here is a brief summary of what appears to have happened.

Customer e-mailed Wolverine Supplies for a price quote for purchase of some Eberlestock items.
Wolverine contacted Eberlestock to confirm on colours and prices. Colours were checked prices were not! This was our mistake. Price quoted was $149
Wolverine quoted from last year’s price list with the caution: Prices may come in slightly higher or lower than the above quotes.
Wolverine was in error in not stating we were working from 2012 prices and that prices were likely to change, this mistake again was ours.
Customer goes to place the order at the quoted price.
Wolverine confirms the correct current price of $179 advising the customer of the new price before taking a deposit.
Customer declined to order.
The first that I know of any problem is when I read the complaint on CGN.

Given that we failed to confirm a price Pat called the customer and everything is resolved satisfactorily.

I take great personal pride in Wolverine Supplies and I always take any attack on our reputation or standard of service very personally. We have a great team here, twenty full time staff and everyone works extremely hard. Mistakes happen, and when they do I take full responsibility the same as when we have successes they are due to the efforts of my staff.

What I do take offence to is when a customer has a problem and goes on a public forum before the problem is brought to our attention. If any customer brings a problem to our attention, be it a faulty product, overcharge on shipping, bad service or anything else and we fail to correct it to your satisfaction then feel free to tell the world, but please call us first.

In future I will simply delete any thread that is a customer complaint that is started here before we have the first opportunity to resolve it.

Thank you for your understanding.
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I should also say, I`ve never purchased from your company, but after making things right and dealing with the customer complaint in a professional manner, I would not hesitate in making a purchase. Kudos
 
BiggDaddy said:
A good and fair response. Would you allow a customer complaint however if the problem could not be resolved?
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Certainly, if we cannot resolve an issue to a customer’s satisfaction feel free to tell the world, all we ask is the opportunity to first resolve any issue. If we made an error the least we should be allowed is the first chance to correct it.
 
Mr Wolverine said:
Certainly, if we cannot resolve an issue to a customer’s satisfaction feel free to tell the world, all we ask is the opportunity to first resolve any issue. If we made an error the least we should be allowed is the first chance to correct it.
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And that right there is how a dealer should behave. I think Wolverine lives up to the name most other members have given them today. Fair and honest. Thanks for clearing things up John.
 
Well said John. I am glad you acted immediately. As most of us believe, "Customer is always right". Maybe not. But at some point, customer like me has to be reasonable. A good vendor - customer relationship should benefit both parties. It takes time to establish this relationship, and definitely needs one stupid action to break it.

Mr Wolverine said:
Certainly, if we cannot resolve an issue to a customer’s satisfaction feel free to tell the world, all we ask is the opportunity to first resolve any issue. If we made an error the least we should be allowed is the first chance to correct it.
Click to expand...
 
Wow a lot of you have gone offside here with all of your responses. I would just like to pipe in and say more of my side here:

My order was not made online. It was made over the phone after several conversations. Online there was only the colours I didn't want so I had to call to see about availability. When I was told they were available they had also quoted me different prices on different colors. So the price should have been verified before quoting me. Then I was told to place the order by email placing my details and payment. Which I did. After that is when I received the higher quote. When I called in right after receiving the quote I didn't get anywhere. SO I thought it was a dead issue. I tried to escalate it with who I was dealing with when I called in and I got nowhere with them. So posting a thread was my to tell my experience not to get anything. I also have emails of our discussions.

In the meantime I got call from Pat. She was good. We fixed the problem and I am happy with everything. If I knew to ask for her in the beginning I would have.

This was my first experience with Wolverine and it has turned out better than it started. Thank you for trying to make it better. I appreciate it.

On a end note, could the admin delete the thread or lock it to end it on a good note.
 
quit your #####in and go down the street and buy local. support your local community they will honour quotes. the cheapest online guy probably not to concerned about a cheapskate
 
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