I agree what a doushbag, I have no interest in owning one of his rifles now. You would think after dropping 3k you would have the option to ##### a little if it never operated properly. complete a**hole
Last edited:
A few words from Alex Robinson.
- Thread starter Stevo
- Start date
I agree what a doushbag, I have no interest in owning one of his rifles now. You would think after dropping 3k you would have the option to ##### a little if it never operated properly. complete a**hole
What an arrogant tool!!!!!! You call with an 'attitude" because this douchebag sold you a piece of shiny s**t and his "customer service" folks have been instructed to "put you on the back burner"? I think this tool has destroyed any business he might have got from an honest assesment of why he runs a s**t company. Wipe this post off this forum, we dont need that here.
Worst part?
He is not just a sales employee (no offense intended there, because while you always go out of your way to represent your brand and products you do not embody the company).
Alex is the principal ambassador of his company. His direct role is to interface with the public. As the Steve Jobs of Robarms, he should be living and breathing the company brand and vision to attract and receive a desirable company position in the consumer public's perception.
All he succeeded in doing was to make it harder (if not impossible) for his employees to succeed with the very same groups he consumed an enormous amount of energy fretting about in his rant letter.
Reminds me very much of his personal rant against KevinB here on CGN.
- Wrong target.
- Wrong venue.
Don't get me wrong. Alex Robinson questioning the design goals and product quality of Reed Knight would be epic. That's attitude. That's cavalier spirit. I can certainly respect a person like that.
But reaching down into public discussion boards to attack the personal credentials of a company's employees? That is ###er than two teen boys f**king.
And that's a shame too.
Because they seem to have a nice product with a strong capability to evolve to serve markets like ours. But I think Mr Robinson's attitude (ego maybe, but I don't know him nor have I walked a mile in his shoes) is going to do more to kill his sales than any other factor.
BigUglyMan
CGN Ultra frequent flyer
- Location
- New Scotland
I like what Alex has to say as well. he lays it out plainly - act like a jerk-off to the poor sucker on the other end of the phone and you will be penalized. I'm sure that it happens all the time when people call in to call centers, but Alex lays his cards on the table and confirms that if you treat his peopl elike crap they can, and are directed to, pay it back to you. If I worked for him I would be thrilled to bits that the boss has green-lighted a "Do unto others" policy. Lots of people seem to like to crap on any new product that comes out or is proposed. Perhaps people who are prototyping firearms should refrain from gushing until they have a product ready to go, but can you blame guys for getting excited when their creation starts to move forward? Bringing a new firearm design to market is a huge undertaking and people should be more accepting o fthe time delays. Patience is a virtue.
Two thumbs up to Alex. I'll be waiting for the 308 XCR. Patiently.
Two thumbs up to Alex. I'll be waiting for the 308 XCR. Patiently.
There is something to be said about being honest and calling people on the carpet. But then there is something called "leading by example". What I just read shows that RobArms deserves whatever it gets, the guy just totally missed the point and opportunity the critics and his letter could have provided him.
I have lost respect for the guy and I don't even know him. From a business standpoint, that letter is extremely damaging.
I have lost respect for the guy and I don't even know him. From a business standpoint, that letter is extremely damaging.
Does it matter to me if the owner of a company that makes rifles is a candy ass or a person that speaks his mind? Not at all. Is the customer always right? In reality no I don't think the customer is always right. Act like an idiot you deserve to be treated like an idiot.
Haters will be hating the XCR. Who cares? Same crap as Ford vs Chev, Honda vs Yamaha, and on and on..............
Haters will be hating the XCR. Who cares? Same crap as Ford vs Chev, Honda vs Yamaha, and on and on..............
- Location
- Sudbury, On
I want one of these bad-boays in southpaw variant so BAD! 
And you can be rest ASSURED, that his post stemmed from some brutal treatment some of you guys (in general) have laid out on his staff.
The staff is number one.
That is a good employer.
That is good morale.
Good morale leads to great service.
If any business cannot grasp this, they are doomed for failure.
And you can be rest ASSURED, that his post stemmed from some brutal treatment some of you guys (in general) have laid out on his staff.
The staff is number one.
That is a good employer.
That is good morale.
Good morale leads to great service.
If any business cannot grasp this, they are doomed for failure.
Really?
He alluded to all the issues stemming from the M96 were part and parcel with the original design flaws from Stoner's design.
He goes on to say that no other firearms designers are bringing forward unique designs and that they are all re-hashing existing work - except of course for Robarms. The icing on the cake was the comment about the XCR being the "best design on the planet"
This guy is suffering huge from self-absorbed delusion.
If you took away Alex Robinson's ego, you'd have 4lbs of sh!t and a pair of shoes...
He developed a mediocre product in both cases with the M96 and XCR, released them without fully fixing the issues and expected the shooting public - or rather his customer base to vet their QC issues. He then lumped the huge task of taking the brunt of dealing with it on both his staff and his customers. Not once did he accept responsibility for one iota of his work.
He just outlined a policy that negates it.
Honestly, ask yourself how many times do you need to contact a company for service to a product before you start to loose composure with the person on the other end? This is systemic of the fundamental issues that surround the company and its product.
...in other words, if your customer service desk is run ragged and the phone never stops ringing...there is likely a good reason....
He reaps what he sows....
I get it. Anyone who has dealt with irate customers who try to score a freebie by being an ass-hole gets it. A great amount of customers' grief with a mechanical item is they were too lazy/ know it all to read the ####ing manual. When you prove the idiots wrong more often than not they'll find another way to blame some-one else for their own ####-up.
Donny Fenn1
CGN Ultra frequent flyer
- Location
- East Kootenays
i like it.
i had an M96 and still regret trading it for an AR which i also got rid of.
i too work in sales and wish more people had this honesty.
actually going to add an XCR to my list now.
i had an M96 and still regret trading it for an AR which i also got rid of.
i too work in sales and wish more people had this honesty.
actually going to add an XCR to my list now.
Oh really? I must be me, and I've misread this part, but I know no other way of interpreting this:
I liked my first XCR but I did not have a manual since it was a preowned gun. I lost a screw once and when I enquired about the price for a replacement in an email, Robarm sent me a few pairs, free of charge using expedited shipping! I only had good experiences with robarm but then again, I am polite most of the time! I will be buying another XCR. The rifle is good.
And I liked the letter. It was clear and honest. Arrogant? I don't think so. At least he is not winny and he is not making excuses... I don't care much about welds when a gun performs well. The XCR is not a Purdey but you not need to take a 20 years loan to get one and it is non-restricted. The .308 version promises to be better than the AR-10 platform because it will be non restricted.
Would I change a few things on the XCR? Well, yes. My only real complaint in .223 is the heavy barrel profile. A slimmer contour on the 18.5" barrel would make for a better handling gun. In the USA, where they have the 16" slim barrel, the XCR is a much handier weapon!
And I liked the letter. It was clear and honest. Arrogant? I don't think so. At least he is not winny and he is not making excuses... I don't care much about welds when a gun performs well. The XCR is not a Purdey but you not need to take a 20 years loan to get one and it is non-restricted. The .308 version promises to be better than the AR-10 platform because it will be non restricted.
Would I change a few things on the XCR? Well, yes. My only real complaint in .223 is the heavy barrel profile. A slimmer contour on the 18.5" barrel would make for a better handling gun. In the USA, where they have the 16" slim barrel, the XCR is a much handier weapon!
Apparently not as easy as you think seeing as the AR is still much better than an XCR.
So by extension those who don't fawn all over your rifle are not patriots?
Interesting point of view. Someone who points out a flaw in your design is an idiot?
No it is demonstrably not the best. And as such it will never be more than a footnote in firearms history.
Apparently reading and comprehension are not your strong suit. He clearly stated
Is that what you call not claiming his product is the best? :O
+1, how did I miss that??
- Location
- Sudbury, On
XCR = non-restricted.
AR = restricted.
/thread
AR = restricted.
/thread
I agree with Chuck 3436 (post 10) and others:
That’s a guy on a mission!
It is no wonder Alex ended up producing such a fine product. He might sound arrogant to some but sometimes frustration can be perceived as arrogance. Some people may not purchase his products based upon that perceived arrogance, however; some people won’t want to purchase his products based upon the color of his socks or his choice of vehicle or hair color; you can’t please everyone. He wanted to produce a quality, reliable, accurate rifle with improvements to the AR platform and that is exactly what he did. I personally can’t imagine mortgaging my house to follow my dream of producing my own rifle. Alex did it and he did it well! If we all spent more time chasing our dreams of rifle building and trying to find solutions to firearms problems the firearms community would be much better served.
I salute the guy! I own an XCR, shoot regularely it in competitions in the U.S. and Canada and will purchase the .308 when it comes out! They work.
That’s a guy on a mission!
It is no wonder Alex ended up producing such a fine product. He might sound arrogant to some but sometimes frustration can be perceived as arrogance. Some people may not purchase his products based upon that perceived arrogance, however; some people won’t want to purchase his products based upon the color of his socks or his choice of vehicle or hair color; you can’t please everyone. He wanted to produce a quality, reliable, accurate rifle with improvements to the AR platform and that is exactly what he did. I personally can’t imagine mortgaging my house to follow my dream of producing my own rifle. Alex did it and he did it well! If we all spent more time chasing our dreams of rifle building and trying to find solutions to firearms problems the firearms community would be much better served.
I salute the guy! I own an XCR, shoot regularely it in competitions in the U.S. and Canada and will purchase the .308 when it comes out! They work.
