I initiated contact, Rick stopped replying with no explanation and without resolving the problem.
I guess this seems like a normal thing to do, especially to those who don't run their own business.
Anodizing
- Thread starter Brian46
- Start date
I guess this seems like a normal thing to do, especially to those who don't run their own business.
Because it is not a problem.
If it is not to your liking, solutions have been listed. Which you rejected because you don't "wanna risk going without"
Which leads to your vain attempts to influence ATRS/RDSC to "fix" your "problem" through "social media influencing" that has clearly failed. Keep bumping, replying etc... It's pretty clear you're beating on a dead horse whose name has been forgotten.
Shoot it and enjoy, or keep being a Brian over the issue. Either way the masses have been entertained.
If it is not to your liking, solutions have been listed. Which you rejected because you don't "wanna risk going without"
Which leads to your vain attempts to influence ATRS/RDSC to "fix" your "problem" through "social media influencing" that has clearly failed. Keep bumping, replying etc... It's pretty clear you're beating on a dead horse whose name has been forgotten.
Shoot it and enjoy, or keep being a Brian over the issue. Either way the masses have been entertained.
it's not a problem?
if the manufacturer does not warranty the problem with the finish and color being different between the upper and lower, why did they not say so instead of not replying when they got the pictures they asked for and leaving the issue unresolved?
What a whinny thread but perhaps I can help. I have an ATRS Modern Sporter on order but paid in full. It's a slick side, so no forward assist but I'd be happy to trade you for your upper/lower with unmatching shading, for a brand new never used upper/lower that I am expecting this spring.
No-one said they would not warrant your set. RDSC where you purchased it from has offered you every option available in order to make you happy, yet you refused them all.
ATRS has backed every option RDSC offered, so why would they bother to waste their time with unproductive correspondence knowing that every option to solve the problem is not good enough?
You DID NOT purchase the set from ATRS so your first line of recourse should be RDSC. If your Kia broke down would you go direct to the manufacturer first or to the dealer? IF the dealer refused to help you, which is certainly not the case here, then you contact the manufacturer. Not both at the same time trying to play 1 off of the other
11 pages of whining and suggestions to help you become happy and still you refuse to help yourself. No wonder so little sympathy.
My suggestion. DON"T do it. If there is any problem at all with the product, your deal, shipping, the weather, the price of tea in China etc., you will never hear the end of it as proven in this thread. And it will be all your fault!
That may be because you absolutely DO NOT have a "blemished set", nor is there an actual physical problem that needs resolving, aside from the fact that you didn't accept the only offer they could make.
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What options when they said the can not exchange it because all the ones they are getting are spoken for?
I guess you mean return for refund then have to order another set , wait and possibly end up in the same situation.
I have no problem sending the set back if there is a replacement set available from atrs, since rdsc doesn't have any according to my emails with them.
You continue to pretend to know the details of my conversations, how about you post up the emails? You are not helping the situation by pretending a retailer filled a random person in on an unresolved warranty issue with a customer for no reason.
Rdsc arbitrarily cancelled the rest of my order after I basically had to drag it out of them that they had no ability to exchange the set and said stop emailing. If that is not refusing to deal with the situation, I don't know what is
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hannibal.black98
CGN frequent flyer
My suggestion. DON"T do it. If there is any problem at all with the product, your deal, shipping, the weather, the price of tea in China etc., you will never hear the end of it as proven in this thread. And it will be all your fault!
x2!!!
My suggestion. DON"T do it. If there is any problem at all with the product, your deal, shipping, the weather, the price of tea in China etc., you will never hear the end of it as proven in this thread. And it will be all your fault!
I agree, there is no way to know what you might get in regards to finish and color on another set.
Either the finish and color of the item is covered under manufacturers warranty or it is not. It is a yes or no answer that has not been given by the manufacturer.
- Location
- calgary alberta
This is completely untrue and you know it!
There are always 2 sides to every dispute and I have been too busy to waste time dealing with you on this thread but feel it should be set straight seeing as RDSC is not on this forum and cannot defend or respond to any of the allegations. Also to put some truth into this thread.
Brian46 AKA "Jesus Gonzalez". You purchased your set from RDSC. Kurt took a day longer to respond to your concerns than you felt was reasonable. Weekends and holidays can sometimes cause a delay in response so you opted to contact us on DECEMBER 24th at 13:54 hours.
I seriously doubt you work 24/7/365 but it seems you expect us to.
I responded to you on December 27th at 09:55 to address your concerns. I asked you to oil the lower and let me know if the coloring came closer to matching the upper and explained why. It took 8 emails back and forth between us to get you to follow this simple request. In the meantime I reached out to RDSC to see why they were not looking after your concerns directly as they should have been, only to learn that they had also been corresponding continuously with you. With your refusal to follow cursory directions I figured enough was enough and left things in Derek's hands as he said he would handle it. You obviously did not want to help in any way to solve your problem is my guess for your refusal to do any of the simple things we asked you to do in order to ascertain if there truly was a problem or not..
I truly DO know a lot about metals and anodizing and did not appreciate your entertaining lectures. I asked you to oil the LOWER, yet you opted to oil the UPPER and then complained that it did nothing. I asked you again to oil the LOWER which eventually you complied with, after being repeatedly requested to do the same by RDSC. Derek assured me that he would look after your concerns. So I let it go having had more than enough wasted time and aggravation trying to get you to do 1 very simple task so I could try and help resolve this problem for you.
I have cc's of all of the correspondence so am well aware of what went on between you and Derek, and I must say having known Derek for nearly 20 years you did a magnificent job of pissing him off too. I can post them if you want the forum to see the lengths both Derek and I have gone to in order to address your concerns. It will not make you look good I must warn.
So now let me re-iterate your options.
1) Return the receiver set to RDSC for inspection as was asked for repeatedly, and repeatedly refused. As soon as a replacement set is available you will receive a matched replacement set, assuming that your current set has not been used or altered by your trying to correct the ano yourself or by a 3rd party as you stated you were looking at doing. We DO NOT have an exact to the second timeframe as you demand but I will guarantee the replacements will be shipped within the next 60 days. I cannot and will not guarantee Canada Posts service for rather obvious reasons. You will have a replacement, provided the following applies. We will inspect it to ensure it has not been monkeyed with and honor the deal assuming it has NOT been altered in any way since it left our facility and has NOT been used. If either are detected this deal is null and void.
We will need BOTH the upper and lower and assuming both are in NIB condition will replace them with a matched set to assure this problem is solved once and for all.
2) Return the receiver set to RDSC for inspection as requested by Derek repeatedly and assuming there have been no alterations or attempted "fixes" AND the set has not been used, get a full refund. As Derek repeatedly offered you and again you have refused.
There is NO door number 3, those are your options. IF you don't wish to help yourself to resolve this there is nothing else either company can do for you.
hannibal.black98
CGN frequent flyer
...he was talking/warning about the risks of dealing with YOU!!!
hannibal.black98
CGN frequent flyer
LMAOOO...good attempt at diverting blame!!! The only thing "interesting" here is if anyone will deal with on on the EE from here on out!!!
This is the first time I have been told there is a replacement set available and a timeline to get it back to me. ATRS can look through all their CC'd emails and confirm that for you. I can even provide you with the emails I have.
