Anodizing
- Thread starter Brian46
- Start date
what options..... The retailer said they don't have a matching set to exchange it with and can not give me even an estimate as to when one would be available if I did send it in.
ATRS has yet to offer a replacement, they asked for pictures after I oiled it and no further communication.
So where are these "options" you speak of?
Are you being deliberately obtuse? Options aren't only the narrow set of avenues that result in an outcome that is optimal to you (i.e. solutions). You're not satisfied with the product, your OPTIONS are:
a) return the item,
b) sell the item,
c) live with the current situation,
d) have it refinished to a standard you find satisfactory, at your own expense,
e) continue correspondence with ATRS (call them, write them more emails, fax them, etc), in the hopes of a satisfactory resolution, or
f) hope that ####ing fairies come down and fix your receiver set for you.
a) return the item, he won't as then something he paid for is not in his possession, hence unacceptable.
b) sell the item, he has mentioned this a few times but so far it seems a no go.
c) live with the current situation, not acceptable hence this entire whining thread.
d) have it refinished to a standard you find satisfactory, at your own expense, this was offered at no cost by both companies and rejected. I asked some questions to learn this
e) continue correspondence with ATRS (call them, write them more emails, fax them, etc), in the hopes of a satisfactory resolution, I think his lack of willingness to work with either company has resulted in both giving up, I asked.or
f) hope that ####ing fairies come down and fix your receiver set for you. An unlikely scenario but ya got to have a hope I guess
Brian I can sympathize with your situation, but seriously dude work WITH these guys and they will make it right. Rather than trying to dazzle Rick with your boundless knowledge of anodizing of car parts, maybe just do as he asked you to do without all of the demeaning verbage? I know you frustrated the crap out of him, Kurt and Derek with your condescending and demanding emails.
Why not do as asked? Then when it did not achieve the results desired move onto the next step which was to return the set either for replacement once a set was available or a refund. What could have been so incredibly simple has turned into a gong show simply because you made it one.
Lesson 1 in getting a problem looked after. Deal with the party who sold you the product first, not all parties at once.
Lesson 2 in getting a solution to a problem. Follow the recommendations as weird as they may seem that are being requested. Understand this is not their first rodeo.
Lesson 3 in getting a problem resolved. Understand that things can take time. Just because you want it right now does not mean it is instantly available. Stating that they will have a replacement on X day only leaves both parties open to further grief. What if ATRS had a set instantly available, would it be their fault if it was accidentally dropped whilst being packed up, creating more correspondence regarding the potential delay. I am sure we would then have another whining thread to read. What if a postal employee stole your parcel? What if the batch of parts being anoed that they were going to pull 1 from to replace yours got fried during ano, this happen as you know, so expecting a cast in stone date of replacement given your expectations and unwillingness to work with these guys is a major part of your problem.
As mentioned both companies are stand up and I know will look after your concerns, IF you will work with them to get there.
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You guys sure are working hard for atrs and rdsc, you should post up the email exchange I have had with both businesses since you seem to think you know what exactly was said. Maybe you guys recorded the phone conversations as well?
Believe it or not some of us are trying to help you, you just refuse to see it.
Last communication with RDSC was all the sets they have coming in are spoken for, so nothing available for warranty exchange. So no solution to be had from the retailer.
No communication from ATRS.
Other than get the thread locked helping the retailer and manufacturer ignore the issue, I don't see any "help" being offered.
This would have gone entirely differently if I was not sent a blemished set that made it through quality control in the first place, or been offered a matching set once both the retailer and manufacturer were made aware of the situation.
Instead I got the run around being asked to oil it in hopes it would permanently change color, have cerakote pushed on me as a solution which I do not want and had to refuse, only to finally be told all inbound receiver sets are spoken for so I can not get it exchanged.
I get that it may take some time to get a replacement set from the manufacturer, but that was not what was said, I was basically told they would not replace the set because of the problem with the finish, just not in so many words. I find it odd that a manufacturer would not have at least a few sets set aside for possible warranty issues.
I have not been offered a replacement by either the retailer or the manufacturer, if I had, this would have been a non issue.
I have asked for my blemished set to be replaced. I have not been offered a replacement set.
It is not on the consumer to have to chase people around for warranty......I would never do that to one of my customers.
Sure, I could look for a good set on the EE and sell mine, but that is not something I should have to invest my time or money in when I paid a premium price for what is supposed to be a premium product.
Then return it. Get your money back. You're not happy with what you got, you're not happy with the proposals, put your money elsewhere.
Yeah, well, what you feel entitled to and what is reality does not coincide. My goodness, and people have the gall to accuse my generation of being entitled.
The entitlement refers to how you feel the customer-vendor interaction should be carried out, not the nature of the product.
Besides, there was no promise or advertisement (directly or indirectly) that matching receivers would be the case. The nature of mass manufacturing means these uppers and lowers aren't paired together until it's time to ship, and any number of factors can result in a different tint for the same process, and still be within specification. (As was some others have mentioned previously.) As well, there were many others in this thread, who also paid the same, didn't get matching receivers, and still felt like their money was well-spent.
how should warranty of said product be handled then in your opinion? I know how I deal with my customers on warranty, most people ask for an eta on a replacement.
there is people who have said they wouldn't care, but I don't see anyone posting up pictures of one even close to what mine looks like and saying they are happy with it.
There was nothing stated on my invoice about the finish and anodizing not matching between upper and lower not being covered under manufacturers warranty
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hannibal.black98
CGN frequent flyer
You have many options as many have said to you countless times...getting your $$$ back is all most places will do for you (if that) for something cosmetic or simply not "liking it". Sell it for a nice profit is also a nice option that most people wouldn't have for re-selling something.
as for ATRS...THEY HAVE NO MORE CURRENTLY. FULL STOP.
Grow up?
as for ATRS...THEY HAVE NO MORE CURRENTLY. FULL STOP.
Grow up?
hannibal.black98
CGN frequent flyer
Lmaooo...are you a teenage girl? Refusing to fix your problems or start contact first...?! WTF man...
YOU are the unhappy one, not them...call and fix YOUR problem, don't want on others to do it for you...
Just wow...
