April 6 2015 Update on AT15 mags important notice

Just curious...I ordered some mags back in Feb (order #C5N8) and then received an email asking if I wanted to wait or cancel because of the issue that arose. I chose wait but haven't heard anything back since the new ones arrived. Will this order be filled or should I create a new one?
 
Just a thread bump, last word was a few weeks till colors were finalized? Any updates from the manufacturer?

No rush to answer just wondering in case there was any word.
 
DieselDave said:
Still waiting on my replacement mags, invoice # 121955.
Click to expand...

Hi DieselDave, as you and I had discussed on the phone, the magazines were "Returned to Sender" citing an "Incomplete Address". We have tried contacting Canada Post, as we had previously sent items to that exact address, but have not received a response as of yet... If you can please give us a call here at 403-277-7786 to confirm your correct address, we would love to get this box on it's way back to the coast.
 
ATRS Shaun said:
Hi DieselDave, as you and I had discussed on the phone, the magazines were "Returned to Sender" citing an "Incomplete Address". We have tried contacting Canada Post, as we had previously sent items to that exact address, but have not received a response as of yet... If you can please give us a call here at 403-277-7786 to confirm your correct address, we would love to get this box on it's way back to the coast.
Click to expand...

Yes, I remember our phone call, you were missing the unit #, which is 11. You told me that you guys would not pay for the shipping back to me, I said that was un acceptable, you said you would look into it and get back to me, that was weeks ago. I just want to know if you are going to send them back or not.
 
DieselDave said:
Yes, I remember our phone call, you were missing the unit #, which is 11. You told me that you guys would not pay for the shipping back to me, I said that was un acceptable, you said you would look into it and get back to me, that was weeks ago. I just want to know if you are going to send them back or not.
Click to expand...

We prefer to resolve issues such as this over the phone, however as your unit # was all I needed from you, I will have your mags shipped today. In the future please provide complete shipping information to avoid situations like this and additional shipping costs.
 
ATRS Shaun said:
We prefer to resolve issues such as this over the phone, however as your unit # was all I needed from you, I will have your mags shipped today. In the future please provide complete shipping information to avoid situations like this and additional shipping costs.
Click to expand...

I did provide you with my full address the first time, I called it in, if you guys can't write it down correctly that is fine, but that isn't my problem. The first ones made it here fine. When I called about the new mags I again gave you my unit #, which it seems you've lost again. The reason I am posting here instead of calling was in hopes to cut through this BS.

I'm just surprised your boss let's you get snarky over this kind of stuff, I would be pissed at my employees if they were giving a customer a hard time over shipping.
 
DieselDave said:
I did provide you with my full address the first time, I called it in, if you guys can't write it down correctly that is fine, but that isn't my problem. The first ones made it here fine. When I called about the new mags I again gave you my unit #, which it seems you've lost again. The reason I am posting here instead of calling was in hopes to cut through this BS.

I'm just surprised your boss let's you get snarky over this kind of stuff, I would be pissed at my employees if they were giving a customer a hard time over shipping.
Click to expand...

Dave
Lets be honest here, the reason YOU decided to post on an open forum was to try and lever or pressure us into giving in to your demands. Nothing more.
We have tried to be as reasonable as possible with you on the numerous phone conversations to date.

When we shipped the original mags to you with the address info YOU provided they got to you strictly because the postie had other mail for you and delivered all with your name on it. We reprinted the exact same shipping label that was used for the 1st mags, that I told you to keep at no charge but it seems you failed to mention that detail, to ship the replacements. It was at that point that Canada Post informed us that the address YOU supplied was incomplete as it did not have your apartment number on it. We did NOT lose or forget this info as you are claiming, it was NOT provided initially, we have the records to support this. In all the years of shipping many thousands of packages out, YOURS is the first where this has occurred as we are very conscientious when it comes to precise shipping info.

IF you had opted to try and work with us rather than trying to try and pressure us by posting your displeasure on the internet we probably could have resolved this more favorably for you.
As it stands now we are adding you to our Robert F file, for people we do not want to do business with again.
Please call us with your credit card info and we will refund the original purchase price to you.
You can still keep the 2 original mags.
 
The "Robert F" file, haha thats awesome. Can you guys comment on how these mags are in a Bushmaster ACR? I'll be looking to get 4-5 mags in a month or so and would like to see if you have any input. Thanks for your time.
 
Len One O said:
The "Robert F" file, haha thats awesome. Can you guys comment on how these mags are in a Bushmaster ACR? I'll be looking to get 4-5 mags in a month or so and would like to see if you have any input. Thanks for your time.
Click to expand...

We do not have any first hand experience with our mags in an ACR but I noticed that there was a post in S&Js forum that someone was using them successfully as I understood it.
If you want to take a chance I am willing to take the order back in the event that they do not work. Your exposure would strictly be the shipping costs in the event they did not.
Assuming that the ACR works with pmags then it should work with our mags as well. Only 1 way to find out I guess.
 
Ok thanks for the quick reply, that was also me asking in the S&J forum, I won't have the ACR for about another month but your mags look to be the ones I want. Thanks again for your time.
 
alberta tactical rifle said:
Dave
Lets be honest here, the reason YOU decided to post on an open forum was to try and lever or pressure us into giving in to your demands. Nothing more.
We have tried to be as reasonable as possible with you on the numerous phone conversations to date.

When we shipped the original mags to you with the address info YOU provided they got to you strictly because the postie had other mail for you and delivered all with your name on it. We reprinted the exact same shipping label that was used for the 1st mags, that I told you to keep at no charge but it seems you failed to mention that detail, to ship the replacements. It was at that point that Canada Post informed us that the address YOU supplied was incomplete as it did not have your apartment number on it. We did NOT lose or forget this info as you are claiming, it was NOT provided initially, we have the records to support this. In all the years of shipping many thousands of packages out, YOURS is the first where this has occurred as we are very conscientious when it comes to precise shipping info.

IF you had opted to try and work with us rather than trying to try and pressure us by posting your displeasure on the internet we probably could have resolved this more favorably for you.
As it stands now we are adding you to our Robert F file, for people we do not want to do business with again.
Please call us with your credit card info and we will refund the original purchase price to you.
You can still keep the 2 original mags.
Click to expand...
Kudos to ATRS for saying what everyone else was thinking.
 
Current ETA on the colored mags? Specifically the FDE? On an unrelated note I think you guys have a Magpul case for an I phone 3 in your show room, I think it needs to be be re-classified as "Antique Status"
 
Craig0ry said:
Current ETA on the colored mags? Specifically the FDE? On an unrelated note I think you guys have a Magpul case for an I phone 3 in your show room, I think it needs to be be re-classified as "Antique Status"
Click to expand...

We are holding off on colors as to make a run of each requires us to purchase a minimum quantity of the polymer resin in each color for molding the mags. the problem is the minimum quantity required is enough to make 10000 mags.
Also we are waiting to see that the problems are completely solved with the current 1s. Given the supported rumors that the RCMP are looking to make ALL mags have a maximum capacity of 5 rounds is another reason to not spend a ton of money that may end up being wasted.

I agree the Iphone case is a collector item now, so maybe the price should reflect this.:runaway:
 
I hope you guys don't lose too much money on these mags, ive read all about the new intentions by rcmp as well. Going to be alot of unhappy people out there. Lots of money spent on the lar and Beowulf mags the last few yrs. Im on waiting list for wolverines xcrm pistol mags for my modern hunter. Think i may cancel.
 
polskiogorki said:
I hope you guys don't lose too much money on these mags, ive read all about the new intentions by rcmp as well. Going to be alot of unhappy people out there. Lots of money spent on the lar and Beowulf mags the last few yrs. Im on waiting list for wolverines xcrm pistol mags for my modern hunter. Think i may cancel.
Click to expand...

My thought would be get em while you can and worry about "what IF" if it happens.
For what it is worth the XRC M pistol mags work the best in our MH, we are scrambling trying to get more so we can ship guns complete.
 
You must log in or register to reply here.
Back
Top Bottom