Can a store keep my fully transferred handgun from me

Hey, Tenda

Is your reputation worth fifteen dollars?
It appears you don’t even believe it is.

Reading through this thread, the shared experience of another member has caused me to lose confidence in your credibility.

So the question remains - How many potential customers will this message connect with and turn off from selecting your store before you rub the fog from your eyes to see further than this individual sale?

Just my two-cents; which will never be spent with Tenda.
 
Classic Tenda thread!
Op how long do you plan to let this drag out? What are your next steps and how strong is your resolve?

I would like to hear Tenda's side but I doubt we will. The silence is deafening.
 
Honestly. If it was anything but a restricted firearm, I would stand my ground. I applaud you.👏👏👏. But because it's a restricted firearm, I would bite the bullet and pay. I'm sure this post has cost them business already. And bad business in this industry doesn't do to well. And as one person told me long ago. If all it costs me is a few bucks to learn a good lesson, I'd pay everytime. Smart guy. Just adding my thoughts. Good luck to you.
 
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Interesting topic, honestly.

Tenda is in the wrong. You paid for an item and they accepted your money. They should eat any loss after this transaction and that should be the end of it.

However. 15$? I'd have paid it and never dealt with them again. Assuming you make 45 bucks an hour, it's 20 minutes of your time. You've spoken to the CFO several times as mentioned, sent many emails and now have posted this thread with additional comments.

Time = money. You're wasting your time, and therefore money. You would have been better off paying the 15$ and working the several hours you've dumped into this. In fact, youd have more money in one hand and a gun in the other (the dream baby!)

I do wish Tenda would reply, this is a good one.
 
Given it’s a restricted and you may never have the opportunity again, perhaps pay the fifteen dollars - and once your register item is in your possession, take a few moments to reach out to your credit card provider to dispute the circumstances and file a change back.

You may get your funds (for the shipping) back in that manner, or at least make the process such a pain in their butt to gather all relative correspondence and respond in a transparent manner to the dispute that it may not be worth their time.

Get your perchance in hand. Leverage your credit card providers charge back option that the circumstances were not in good faith and they made you present the card under duress.
 
Interesting topic, honestly.

Tenda is in the wrong. You paid for an item and they accepted your money. They should eat any loss after this transaction and that should be the end of it.

However. 15$? I'd have paid it and never dealt with them again. Assuming you make 45 bucks an hour, it's 20 minutes of your time. You've spoken to the CFO several times as mentioned, sent many emails and now have posted this thread with additional comments.

Time = money. You're wasting your time, and therefore money. You would have been better off paying the 15$ and working the several hours you've dumped into this. In fact, youd have more money in one hand and a gun in the other (the dream baby!)

I do wish Tenda would reply, this is a good one.

I have to disagree on the time=money note.
Just because I am talking to CFO on the phone doesn't mean I am not making money elsewhere :)
 
Serious question for the crowd saying "it's just $15, pay it and move on"... at what threshold would you suggest OP stands his ground and does not just give in? $25? $50? $100? Tenda would never initiate a transfer until a customer pays in full. So at what point is it considered paid in full?
 
Offer and acceptance. Basic contract law…
Unless there is fine print in the contract that allows them to change the shipping price unilaterally like this, then the deal is the deal you bargained for.
 
This is why I don’t deal with Tenda.
Over priced on a lot of items, and a PITA when it comes to shipping/customer service.
Save the headache in the future and shop elsewhere.
 
OP,

You may be right in *principle* but look at the situation with open eyes: limited stock nationally and a pending freeze to future transfers. It’s already been transferred to you legally. Pay the $15 and don’t deal with them again.

Honest question: for such a small sum of money was it worth your time but more importantly your energy/effort to create and respond to such a thread. Save your mind all that mental wear and tear. Pay and enjoy. Be grateful you managed to add another HG to your collection.
 
I’m with the OP 100% and applaud him for holding out this far but I think now’s the time to pay the extra $ and then bad mouth the s*it out of Tenda.

Hopefully Tenda will suffer because of this but that’s very doubtful as if doing something despicable like JR in Calgary did by trying to throw a competitor under the bus and in the process threw the whole firearms community under the bus and got away with it. JR should have be run out of town over that but he weasled his way out of it somehow and unfortunately we, as gun owners have poor memories…
 
Serious question for the crowd saying "it's just $15, pay it and move on"... at what threshold would you suggest OP stands his ground and does not just give in? $25? $50? $100? Tenda would never initiate a transfer until a customer pays in full. So at what point is it considered paid in full?

Exactly. $15 or $500, it’s complete BS and if all you clowns just let businesses bully you and change the deal after it’s done, we as a group are in big trouble.
They are completely in the wrong and I feel sorry for the naive bunch on here that would literally just hand money over because tenda thinks it has you over a barrel. It’s honestly embarrassing. Have some bloody pride…
And tenda gives no sh!ts about you. These things obviously sell themselves. Especially to complete spineless sell outs.
 
I’m with the OP 100% and applaud him for holding out this far but I think now’s the time to pay the extra $ and then bad mouth the s*it out of Tenda.

Hopefully Tenda will suffer because of this but that’s very doubtful as if doing something despicable like JR in Calgary did by trying to throw a competitor under the bus and in the process threw the whole firearms community under the bus and got away with it. JR should have be run out of town over that but he weasled his way out of it somehow and unfortunately we, as gun owners have poor memories…

to be honest, Tenda is doing the business these days like no tomorrow.
I have been dealing with them for the last 2-3 years starting from the beginning of the pandemic. Their service is deteriorating so quickly. More recently their attitude is showing "what the f**k, let's grab as much money as we can and get the hell out of this" type of mentality.
I wouldn't be surprised this store may close down out of blue as soon as c-21 becomes law.

That being said, I am still dealing with them these days simply because it's within proximity and certain products have better price. But I have not bought for the 2 years at least and will not in the foreseeable future to buy anything from them that I could not take home immediately. I do my research, find the product with the price I like, I walk in, hand over the cash and grab the stuff and get the hell out of there.
I am afraid if I deposit my money to them and wait my a$$ for CFP to do their job, Tenda may close down and disappear.
 
Wow, I feel like there's so much overreacting.

Reading Tenda's terms and conditions for shipping https://www.gotenda.com/terms-and-conditions/, it says that they cannot shipt restricted firearms by UPS. So maybe they are forced to switch to CP.

And before you reply that you got other firearms shipped by UPS, my experience with UPS and other courrier like CANPAR, is that every courrier counter/store seems to interpret the rule differently. I've had situation where the particular UPS store nearest me refuse to ship something but when I go to another one like 1km away, they take it no question asked.
 
Wow, I feel like there's so much overreacting.

Reading Tenda's terms and conditions for shipping https://www.gotenda.com/terms-and-conditions/, it says that they cannot shipt restricted firearms by UPS. So maybe they are forced to switch to CP.

And before you reply that you got other firearms shipped by UPS, my experience with UPS and other courrier like CANPAR, is that every courrier counter/store seems to interpret the rule differently. I've had situation where the particular UPS store nearest me refuse to ship something but when I go to another one like 1km away, they take it no question asked.

Restricted firearms cannot be ship by UPS, it's not a new thing. If I remember correctly it's been like that for almost a year.
Actually all the firearms (restricted or non-restricted) are shipped by CanadaPost, at least it's my case.
Tenda knew this before the order was put in, and they still allowed OP to select UPS as shipping method. Whose fault is that?
 
OP,

You may be right in *principle* but look at the situation with open eyes: limited stock nationally and a pending freeze to future transfers. It’s already been transferred to you legally. Pay the $15 and don’t deal with them again.

Honest question: for such a small sum of money was it worth your time but more importantly your energy/effort to create and respond to such a thread. Save your mind all that mental wear and tear. Pay and enjoy. Be grateful you managed to add another HG to your collection.

Maybe the store should be grateful they just made so many sales in such a short time and figure that $15 probably isn't even an hour of the lowest paid employee's wage, and send OP his gun? The gun is fully transferred and OP definitely has more than one HG.
 
This is over $15?

Both sides should Google the term “Pyrrhic Victory”, then assess whether this is the hill they wish to die on.
 
Restricted firearms cannot be ship by UPS, it's not a new thing. If I remember correctly it's been like that for almost a year.
Actually all the firearms (restricted or non-restricted) are shipped by CanadaPost, at least it's my case.
Tenda knew this before the order was put in, and they still allowed OP to select UPS as shipping method. Whose fault is that?

So it’s even more Tenda’s ##### up. OP should definitely not have to pay for that.
 
I think the conclusion has been reached by vast majority people here, that it's Tenda's fault.
We are just giving an advice to OP: pay the mother-f**ker the $15, get the gun and move on. Life is much brighter than without those a$$holes.

So it’s even more Tenda’s ##### up. OP should definitely not have to pay for that.
 
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