Dissapointed with a new rifle....**updated**

called them today. They are on the other side of the country.....

the answer was : << pictures don't mean anything for us, you have to send it back !>>

I agree to that!, but what exactly are my options here? I do not think I want to try another similar experience eith this kind of merchandise...

<< I can't say anything more until we get it back>>

- do I need to notify CFC?
<<just send a copy of the receipt>>

Bye.... that was all. Not really a nice customer service, but from the tone of the voice, I feel this is not the worst I will get.

is this a good time to mention the company name, or should I hold my disgruntled opinions for another week, until the firearm would get there?

thank you for the kind support. One banana per household, please!
 
eltoro mios amigo, don't listen to the heartless bastards
bombarding you with dancing bananas.;)

Think of the possitive side man.

You say you have to other Rincos that have served you well.
Cool, so your batting over 600.

I do believe unfortunately that the wonders of statistics have caught up
and you have ended up with a Chinese POS:(
Good luck with it.

















Oh, and :dancingbanana:
 
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OK, so here's the update on the whole deal....
I called back...
<<guys, you sent me a POS rifle>>
- send it back
And so I did....
called them a couple of times just because the guy who was in charge of these things was not there... they didn't even confirm that they are aware of the situation....
A couple of days later, I finally got the guy....
<<did you get the rifle?>>
- yes!
<<I do not know what is customary in these situations, but I feel l want my money back, since you sent me a bad product and refuse to even aknowledge that neither did you inspect the rifle, nor seem to be eager to slove my problem... I bought another a day after>>
- let me talk to the boss....
-....
- ok, he said we can exchange the rifle, but no refund.
<<can I talk to him?>>
-he's busy right now... can he call you back?
<<sure>>
Next day... never got a call back...
<<can I talk to him>>
-he's on the phone, how may I help you?
<<******>
- sorry , the guy who is dealing with this is not here....he'll be beack tomorrow. Can he call you back?
Next day.... no call back, of course..
- oh yes.... we can replace it... no refund though....the boss said so.
<< can I talk to him?>>
- he's on the phone now...can he call you back?

By now you think I'm playing with copy&paste too much, but I assure you it is not so...

<<Noooo, no calls back! I'd agree with the exchange .. but you pay my return shipping...after all I had to ship it back because you never bother to inspect it!>>
- we can't pay your shipping back!
<<then we have no deal. (this is where I said something about my lawyer)>>
- let me talk to the boss, can you hold a sec?
...
- he said he'll write you a check for the shipping...25$, right?
Whoaaaa, all of the sudden he knows my shipping charge ....
<<OK>>

They shipped an inspected rifle this time. Arrived yesterday. The two extra mags I ordered (that came in the first package, but returned 'cause I was thinking refund, not exchange) are missing.
called them....
- they guy that deals with this is not here...call back?
<<sure>>

Of course, I got no call back...
They must be endorsed by Bell Canada.
Time to call them back.

How do you think I did?

The comapny's name is ..... wait... I'll call them...
 
I guess someone from there read this post, because the mags are "ready to be shipped" and they were "aware of the problem"

I'll be moving out west towards spring... but I doubt I'll ever do business with them again.

It's like ... I need a 308 round because I've just seen the biggest buck ever in BC , and I forgot all the ammo home.... if there's a way they can say I shot that buck with their ammo, I would not get in there to buy it.
Rather get my bayonet out and try Gatehouse-style.

feel my drift?
 
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