Don't buy from Tenda

[Grove]

Lots of talk about Tenda and business practices in general but the OP's actions from the start need to be addressed as well.

I should have trusted my instincts and not ordered from here but I've been wanting a Remington 700 in 7mm-08 for a very long time and they had one on sale. It arrived last week and I took it to the range this morning. The rifle came with dirt and a bit of rust on the barrel but I cleaned it and thought I could live with that for the sale price. Then I tried to chamber a round, it would not chamber smoothly. It was very difficult and hard to eject. I fired a round in hopes that it was just a dirty chamber or sticky ejector. I cleaned it and chambered a second. Same thing. I checked the chamber and saw an obvious manufacturer defect and called tenda immediately. They would not take it back even though it is an obvious defect and inside the 7 day warranty period. They differed me to the Remington warranty claims in Quebec. I am very disappointed.

You chose to force the cartridge into the chamber when there was obviously a problem and then chose to fire it as well without verifying the rest of the rifles condition after the first problem was discovered then repeated the same negligent actions!

For all we know you could have damaged the chamber of the rifle by refusing to use logic as your actions have proven.

 

[mzungu]

Lots of talk about Tenda and business practices in general but the OP's actions from the start need to be addressed as well.



You chose to force the cartridge into the chamber when there was obviously a problem and then chose to fire it as well without verifying the rest of the rifles condition after the first problem was discovered then repeated the same negligent actions!

For all we know you could have damaged the chamber of the rifle by refusing to use logic as your actions have proven

"Forced" seems to be a deliberate exaggeration of my "difficult" description and I did not under any circumstances cause the damage to the rifle.

 

[remington jim]

Manufactures don’t check Jack Sh*t ! Just like all the SHOT targets that come with rifles for accuracy !
Printed off and thrown in with the rifle .

Got a buddy right now RETURNING a $ 6000 SEEKINS 6.5 PRC rifle that likes to shot 2-4 “ groups with assorted factory and Handloads with the ocasional 1- 1,1.5 thrown in COMES with a shot target under MOA is guaranteed to shoot under MOA
Shoots 2 MOA at 200 yards ! WTF

So now he will NOT have his New EXPENSIVE rifle for this hunting season as it has to go back to Idaho USA to be PROVEN Bad then they will DECIDE what to do with it

Another Buddy with a Weatherby MK5 6.5-300 best it would do was 2 “ at a 100 with any ammo factory WB ammo or Handloads . Mostly 3-4 " groups ! It too came with a shot from this rifle target that was a while ago but it was a near $2500 rifle then .

Weatherby did refund his money and ammo costs . But if they had actually SHOT that rifle at the factory none of this would have happened

Any how it doesn’t surprise me for someone to get a pos $900 rifle when rifles much more expensive can be a POS too !

Tenda didn’t make that rifle nor can they pull every rifle etc out of the box and inspect it . And if they did they would have to have a very qualified person to do it and even then thinks would get missed !

I would be pissed too but that’s just the way it is ! You don’t get a new car just because there’s a problem with it - it gets Fixed !
And you still get to make payments on it



JMHO - RJ

 

[possum]

Brand new. Said because I fired it they wont take it back.

Didn't you inspect it when you took it out of the box ? I never take a new rifle to the range without a full visual inspection and dismantle

 

[mzungu]

Didn't you inspect it when you took it out of the box ? I never take a new rifle to the range without a full visual inspection and dismantle

I looked it over externally, looked down the barrel, cycled the action, tested the trigger and only spotted the small rust spot. It didn't even occur to me to look for damage in the chamber. I clearly missed it and wont make that mistake again.

 

[rajczak_kashka]

I should have trusted my instincts and not ordered from here but I've been wanting a Remington 700 in 7mm-08 for a very long time and they had one on sale. It arrived last week and I took it to the range this morning. The rifle came with dirt and a bit of rust on the barrel but I cleaned it and thought I could live with that for the sale price. Then I tried to chamber a round, it would not chamber smoothly. It was very difficult and hard to eject. I fired a round in hopes that it was just a dirty chamber or sticky ejector. I cleaned it and chambered a second. Same thing. I checked the chamber and saw an obvious manufacturer defect and called tenda immediately. They would not take it back even though it is an obvious defect and inside the 7 day warranty period. They differed me to the Remington warranty claims in Quebec. I am very disappointed.

“I fired a round in hopes it was just a dirty chamber…” …WOW! Seriously not a great idea with a suspect firearm man …safety first

 

[mzungu]

“I fired a round in hopes it was just a dirty chamber…” …WOW! Seriously not a great idea with a suspect firearm man …safety first

Brand new gun. Wasn't a suspect firearm, at least it shouldn't have been. Hindsight is 20/20 I guess.

 

[mzungu]

If you paid for it with your CC, call Tenda and tell them to read their agreement.
If they won’t give you a refund call your CC company and ask to have the payment revered. They will.

Another well known dealer on here tried that with me on a new firearm and after having the discussion with the sales manager they took it back (emailed me a shipping label) and refunded my money.

They are obligated by the CC agreement to supply the customer with a 100% product or refund the money, REGARDLESS of what the STORE policy is for refunds.

Don’t take no for an answer
And always pay via CC - vs EMT where you have no protection.

Good tip. I've emailed the warranty place. I'll see what they say first but this might be a good last resort.

 

[mzungu]

The fundamental mistake you made was choosing Remington, which was not Tenda's fault...

I got caught up in the old reputation of the Remington 700 I guess, but this feels like the Chev, Ford, Dodge / Windows, Mac, Linux / iPhone, Android debate.

 

[jjohnwm]

Well, not that many years ago I usually purchased all my guns from small local shops. The occasional item would have an obvious problem and those shops...all of them...invariably refunded or replaced the item immediately, no questions asked. New or used, didn't matter.

But that was then, and this is now. Shops like that are a dying breed, and it's largely due to the fact that the buying public consists of cheapskates who want everything at the absolute lowest price. Little shops can't compete with the big stores on that basis, they just don't have the volume. But when the big store sells a gun for a few bucks less, and the customer finds a problem...the wailing and whining is deafening.

The idea that the store is going to open each box and personally inspect each rifle...especially when they are trying to sell as cheaply as possible...is a joke. I wonder how much that would increase the price of a new gun. And how about the guys who begin snivelling when they get a box that has the factory tape cut? There was a thread on here recently where several posters insisted that they wanted a factory-sealed box and would settle for nothing less! It's common to see a beginner get all pissy when he sees evidence of factory test-firing as well. Which variety of unrealistic expectations is the retailer expected to satisfy? Gotta pick a lane, but without knowing which lane the customer might be travelling in that's tough.

The last time I bought a new rifle at Cabela's, they actually had a printed form detailing the fact that any problems, of any kind, were entirely the responsibility of the manufacturer and the buyer needed to take it up with them. The counter guy was adamant; he didn't care if I found a flaw while sitting in my car in the parking lot outside the door. Once I walked out...I was on my own. I smiled and commented on the credit card company's take on that policy; he looked blank.

So, in today's Brave New Cheapskate World, after you order the gun sight unseen from whichever chain store offers the cheapest price, you had dang well better inspect it as carefully as possible when you unpack it. The OP didn't do that...or did he? He stated that the cartridge was tough to chamber and tough to extract. He somehow missed that chewed up chamber mouth. He had already noticed dirt and rust, the gun didn't function properly when he tried to load it...and so he fired a round?!?!?!? Sorry, but that's just dumb.

 

[Army2006]

I got caught up in the old reputation of the Remington 700 I guess, but this feels like the Chev, Ford, Dodge / Windows, Mac, Linux / iPhone, Android debate.

Nope.
A lot of old-school brands like Remington is not as good as before.
Especially Remington, the quality never came back to their pre-bankrupt status.

Also, in Canuckistan, the first thing I learned when entering the gun circle was "don't expect much from retail warranty".
It's a normal practice that you will have to deal with the brand or dealer by yourself for warranty issues. Some could be a nightmare if they have no warranty hub in Canada.

Next time when you decide to get a gun and you really care about warranty issue, get one that either 1) built to last (like SKS) or 2) has a warranty centre in Canada (like CZ or Stoeger).

For the reasons above, all my collections are 2nd-hand and not from retails since the retails are practically useless after I paid for the gun.

 

[I Dont Care About You]

Car dealers, quad dealers, snowmobile dealers, sis by side dealers, boat dealers and many other all do a PDI (pre-delivery inspection) on all there units before selling. Not the same as a gun (and I don’t think it would be practical for guns) but, you said NONE do and that is clearly not do.

1. The dealers charge for the PID. Would you pay $100 per firearm for an inspection?
2. The dealers have trained and qualified staff that do the PID.
3. The PID does not involve tearing the engine apart to inspect every component.
4. The PID does not involve driving the car for any distance ... which would be the equivalent of test firing the gun.
5. Car dealerships are representatives of the manufacturer. A firearm retailer is not

So, not at all like a car dealership PID.

 

[mzungu]

It gets worse, those guns come from North sylva.
And arw Remington arms/freedom group old stock.
"REM ARMS" will not warranty those guns
There are zero warranty on pre 2023 Remington firearms.
I'm sure the guns price reflected this.

You had me worried. On the back of the manual it looks like it was inspected December 2024 and the sn starts with RAR so fingers crossed.

 

[remington jim]

Brand new gun. Wasn't a suspect firearm, at least it shouldn't have been. Hindsight is 20/20 I guess.

RULE # 1 Always CLEAN the barrel and action and the Chamber before firing any NEW to you GUN !

Good LUCK with the waranty !

 

[Licensed to kill]

Those are all manufacturers' retailers, though, that are contracted to do those inspections. That is not an apples-to-apples comparison.

What you are inferring is that Wal-mart should be opening up every Keruig coffee maker prior to a sale and brew a cup of coffee to make sure it works.

Come on guys...

If you read my post, I clearly said that (paraphrasing) it is not an apples to apples comparison snd I stated that I don’t think it would be practical for guns. The point was ONLY that it was stated that NO businesses do PDI’s which is clearly incorrect.

 

[I Dont Care About You]

Thats the way it should be. Tenda should deal with the warranty claim not me and send me a new rifle with an apology. That would be good customer service.

This is not how retail sales works. There is no retail store in the country that operates like you claim things should be.

You must work for them. I spend $1000 at the store I expect at least good customer service. They could take it back, deal with the warranty themselves, apologize for selling a defective product and send me a new one.

You spent a WHOLE $1000? Well aren't you the hero. Friggen SKS rifles go for more than that these days.

The idea that the store is going to open each box and personally inspect each rifle...especially when they are trying to sell as cheaply as possible...is a joke. I wonder how much that would increase the price of a new gun. And how about the guys who begin snivelling when they get a box that has the factory tape cut? There was a thread on here recently where several posters insisted that they wanted a factory-sealed box and would settle for nothing less! It's common to see a beginner get all pissy when he sees evidence of factory test-firing as well. Which variety of unrealistic expectations is the retailer expected to satisfy? Gotta pick a lane, but without knowing which lane the customer might be travelling in that's tough.

Exactly THIS!
THIS
and THIS.

Gun owners are frequently nuts and are typically their own worst enemy as a result.

 

[Licensed to kill]

I see the point you are trying to make but in this instance with a rifle that has an issue with the chamber the closest comparison would be if the car / quad / etc etc dealer pulled the cylinder head off the brand new vehicle to check for manufacturing defects in the bore.

Not going to happen.

Again, read my post before replying.

 

[Sniffer]

Again, read my post before replying.

I did. And in the first line of my response I stated "I see the point you are trying to make"

 

[mzungu]

This is not how retail sales works. There is no retail store in the country that operates like you claim things should be.



You spent a WHOLE $1000? Well aren't you the hero. Friggen SKS rifles go for more than that these days.



Exactly THIS!
THIS
and THIS.

Gun owners are frequently nuts and are typically their own worst enemy as a result.

I accept donations. Maybe I'll start a gofund me.

 

[Licensed to kill]

1. The dealers charge for the PID. Would you pay $100 per firearm for an inspection?
2. The dealers have trained and qualified staff that do the PID.
3. The PID does not involve tearing the engine apart to inspect every component.
4. The PID does not involve driving the car for any distance ... which would be the equivalent of test firing the gun.
5. Car dealerships are representatives of the manufacturer. A firearm retailer is not

So, not at all like a car dealership PID.

All overland and you know it. You clearly said nobody inspects products before sale. You did not say nobody does it for FREE. You really grasping to save your misinformation but, like Mark Carney, you can only fool the fools.