This was not a warranty issue. Epps didn't deliver what the customer ordered - period.
A normal CGN dude like me wouldn't get away with that.
So it`s Epps fault that S&W sent out a faulty product.? If goods leave the manufacturer in less than perfect working order, then it is a warranty issue. Incidentally, I have no connection with Epps other than as satisfied customer after quite a few firearms transactions over the past number of years since Wes took over. Admittedly, I deal `face to face`so anything I have purchased, new or used ,has always received a thorough inspection before leaving the store. I just consider myself to be fortunate living close enough to be able to visit the store whenever I require another gun. As in everything, you have to speak as you find.!!!!