FELLOW DEALERS READ THIS: Shocking Fraudulent Transaction!!!!

My experience with Canada post is they don’t really check ID. I never take my DL out of my wallet for them to see. Just a quick scan to see if the address matches. With the Canada post app and an easily printed fake ID you could pick up any parcel you can get the tracking number for. They also don’t care about the name on the ID, as long as the address matches.

They do here. Each time and check address before releasing package. And they do ask for ID with picture.
I tried to send my son ( not living with me ) to pick up a box and it was denied.

Possible the buyer IS the scammer ? He picked up the package and then make that story. If he got his ID stolen..they got more than just one card..did he fill a report to the cops for his stolen documents ? This sound fish shy.
Anyway it suck big time to get scammed.
 
Sadly sometimes the "credit card applicant" is not defrauded but a co-conspirator who allows their name and ID to be used for a fraudulent transaction such as this. They may owe the drug dealer or human trafficker money, and applying for a credit card and claiming to be victimized in such a fashion is part of he debt owed.
 
My experience here in lower mainland BC is that you only need to show that you live in the same address if you bring along the Delivery Notice Card to collect the package.

I think it is more likely the "customer" is also in on the scam, unfortunately I doubt RCMP will do anything as the amount lost is not too much (like hundred of thousands) and the credit card company/bank don't care cause they can make the merchant eat the lost.

Probably the only thing to do is not to do business with QC customer.
 
The client is the scammer.

This is absolutely correct. The person, the legal card holder of the credit card, is the scammer.

I shipped the product out, sending the customer an email with Canada Post tracking info, and fully insured the package.

Canada Post parcel insurance is called Liability insurance for a reason: they can and do cover for theft due to the negligence of their staff.

Press them hard enough and they have to pay you.
 
A few years ago Wolverine Supplies got stung a couple of times from a Laval (Montreal suburb) address on high end scopes. The second time they were cautious, like the OP but got stung again. That’s gotta hurt.
 
The IP in your photo tracks to:
Bell Canada BELLNEXXIA-11 (NET-70-48-0-0-1) 70.48.0.0 - 70.55.255.255
Bell DSL Internet Quebec DSL-70-48-129-0-1604942812 (NET-70-48-129-0-1) 70.48.129.0 - 70.48.129.255

You can try talking to bell, or get the cops to request the owner of that IP address.

worth trying
Gary.
 
Thanks to everyone that sent me PM's and all the interactions here. I appreciate all the kindness, and all the advice.

I have since spoken to the real customer today, and he's a journalist with a large newspaper in Montreal. He was a victim of Identity Theft, and I now have all the police report reference numbers as well as the Post Office report info and references.

I spoke to National Bank (the customer's card issuer) and they just shrugged their shoulders after an hour "battle" with them, and referred me to Mastercard. I will talk to the Montreal Police officer that is investigating the case on Monday, and will PUSH Canada Post. This is such utter BS.

But I hope everyone here reading this, gets some info from this and it helps someone to not get caught out like I did. I wanted to thank every person individually, but too many responses on here now. So THANKS to all!!

Have a great weekend all.

Cheers

Robbie
 
I wouldn’t make the claim that Canada post guy was in on it, I’ve never had to provide ID at the post office, they’re pretty relaxed. I also deal with only small town outlets however.
 
Plot twist...
The client is the scammer..
This is how they do it now
They use real people and real cards.
Then do a charge back
Optics are easly sold. On eBay and of back to dodgy dealers
Start using air tags and other security devices on high value items.
Also Quebec is when most of this happens.

This exactly, it's the client 100%, claimed fraud, did charge back and made police report, kept item for himself or resold it
 
I don't think deliver driver needs to check customer's ID.
Driver usually asks the person who takes the package what is your name and see if the name matches on the label.

But the most of the time, drivers just give it to anyone who opens the door because as long as they are sure that is the address on the label.

Well driver releases a signature required box is very wrong.

If no one at home, CP drivers will leave a card on your door and put your box in your local CP office.
When you pick it up, the CP staff will check your ID.
 
As someone who worked in ecommerce for many years, Quebec was a red flag for any orders. They keep it under $5000, as theft under $5k is treated differently.

We only shipped to the same address as on the credit card. Anything over $1000, we actually called the customer on the same phone number that was attached to their credit card, to verify they ordered the product.

You can call the credit card company and verify the phone number and address matches their billing/shipping and phone number.

This reduced 99% of scamming.

As a firearms dealer, you may not do as much verification on non firearms/ammo orders as you have their PAL. So its orders that dont have a verified PAL you will need to watch out for. Especially optics, as they are easy to resell.
 
I'd air tag the heck out of high value items.
Also as a customer I'd have no problem doing a phone call to verify any information
 
I'd air tag the heck out of high value items.
Also as a customer I'd have no problem doing a phone call to verify any information

The problem with an airtag, is once the "scammer" picks it up at the post office, they remove the airtag and dump it.

And worst of all, I spoke with the "customer" over the phone 3 times and we had around 6 email exchanges before I shipped out the Leica Bino's. But they use a phone number that doesn't belong to the REAL person, and an email address they create on gmail, so you don't know you're not speaking with the REAL customer. And I decided to ship it to their actual credit card registered address, with a card for pickup and signature required. They "intercepted" the package as they had the tracking info. And Montreal Police have now confirmed the REAL person's ID had been stolen and used several places.

As a dealer, what more can one do... I called the customer a few times, I told the customer I would only ship Canada Post to their address but with card for pickup as I thought it to be the safest way... They were happy to have me send it Fedex or UPS with signature on delivery or to collect from a Fedex or UPS depot... It all sounded legit, especially after I had 2 companies do fraud checks, and both came out as "low risk", with advice to SHIP.

Anyway, it's not over yet - I have a fight coming for Canada Post and Mastercard.

I actually have GREAT customers in QC - just these pricks scammed me.
 
The IP in your photo tracks to:
Bell Canada BELLNEXXIA-11 (NET-70-48-0-0-1) 70.48.0.0 - 70.55.255.255
Bell DSL Internet Quebec DSL-70-48-129-0-1604942812 (NET-70-48-129-0-1) 70.48.129.0 - 70.48.129.255

You can try talking to bell, or get the cops to request the owner of that IP address.

worth trying
Gary.

The fact he didn't care about his IP is the funniest part of that lol. If he'd use a VPN, it wouldn't come back up as a mainstream ISP like that. Unless stolen wifi or public wifi. But still, narrows it down. For a 4k loss, might be worth it to pursue further. Guy is an idiot as the ip gave me gps coords of 45.5027, -73.5685. Correlates to 1225 Blvd Robert-Bourassa, Montreal. With the help of Bell, you can easily get the apartment number as that's the type of building. If it were a business complex, could've been a VPN node location for x company. Maybe I'm wrong with the coords though hard to say.

Checked with a friend who's ""good with computers"" and can't rely on any tools to get direct location. Have to go trough ISP.
 
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I think Beeson is right.

Client is the scammer.

Claims of identity theft don't pass scrutiny.

hacked credit card is not identity theft

It would mean that package would go to a different address etc and other accounts were hacked

First thing to do with a stolen credit card is change the shipping address.

Many times its not just the card that was compromised but other accounts as well....
 
CP is full of pretty useless employees. Back in 2017 I bought a Colt MRR (AR15) and had it shipped via canada post. They were supposed to drop off a card so I could pick it up. Instead I came home at 6pm to find it on my doorstep. I've complained many times about how they disregarded the instructions (signature 19+, local pick up, etc) that costed extra and dumped packages on my doorstep. Luckily I've never had any stolen, even though I was in a bad neighborhood.
 
Would EMT's be better for high price items? Sad but so many dirt bags are out there hitting elderly and honest people. No integrity. Sorry for your loss.

I don't know why all businesses don't provide EMT as an option. Is it expensive/difficult to setup for a business? Maybe requires a new e-commerce system purchase/upgrade I guess?

If EMT is an option for any private/business transaction, I always use EMT. More and more businesses (that don't use EMT) are now forcing their customers to have the same billing and shipping addresses.
That doesn't work for me, so it means I have to buy elsewhere. Businesses are between a rock and a hard place with this issue.

As far as the people that steal, it seems to be getting worse and more widespread.
 
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