My experience with Canada post is they don’t really check ID. I never take my DL out of my wallet for them to see. Just a quick scan to see if the address matches. With the Canada post app and an easily printed fake ID you could pick up any parcel you can get the tracking number for. They also don’t care about the name on the ID, as long as the address matches.
They do here. Each time and check address before releasing package. And they do ask for ID with picture.
I tried to send my son ( not living with me ) to pick up a box and it was denied.
Possible the buyer IS the scammer ? He picked up the package and then make that story. If he got his ID stolen..they got more than just one card..did he fill a report to the cops for his stolen documents ? This sound fish shy.
Anyway it suck big time to get scammed.