If you have to return something, your purchase will take about 3 months to complete. 1 month to buy, 1 month to get RMA, 1 month to receive the replacement. I have an order with them from May 10th. I have a credit from a return (see above) that was applied to it. I started emailing them on the 23rd of May and every every couple of days after, and have not received a single reply. I am sad to say that, once this order is complete, I am done with them. No other Canadian online vendor I have dealt with treats their customers this way so consistently. When I order from Frontier or Trade Ex or SFRC or Wolverine I get the product in a week to ten days from when the order is placed, sometimes less than a week. Prices and stocks are up and down, but good service lasts. I am willing to pay for it if necessary. Can Am's reputation and $2 will get you a coffee. As far as I'm concerned, they are currently in the process of building a reputation for poor service and no communication. I hope they improve.