I don’t order from them very often, but when I do it is usually for a fairly large number of the same item such as primers or .22LR target ammo. Never had an issue. I don’t recall ever hearing from them after I make an online order other than getting an email acknowledging the receipt of it. Orders show up on my doorstep from 5 to 14 days later. Yes, they kind of go into quiet mode normally and then into deep silence mode during sales events, but that is likely due to spending their time packaging and shipping orders instead of flapping their lips on a telephone. Anyway, no issues for me.