My experience has been mostly good & no problem with them
generally. They do not try whatsoever to go the extra for you though so likely why the complaints. I got my ammo and a gun fine, sent back some scope rings, and took forever to get a refund. Bought a new Chiappa 44 mag that was a absolute piece of crap,(Avoid these, at all costs, overpriced and yes, they are made like crap, strangely accuracy was VG so barrels are ok but rest?, could not believe how poorly made). It had so many things wrong I wanted a refund but not much response or help from them, only gave me Chiappa customer service # which they never answer BTW. I emailed Chiappa too and they responded a month later to go get it fixed at a service shop at my cost? Tenda uses UPS and a signature which is useless if you are not at home to receive and then UPS will not hold it either for pick up so it gets returned to Tenda.. Most useless shipping service I have ever seen. Make sure you have a UPS account so you can try and make changes or tell Tenda to ship for "pickup only" in 1st place. If their prices were not better on many things I would never shop there to be honest, they do not try very hard on customer service or retention like other shops in my experience.